Customer Service School District

DEBORAH WEIRSMA

**** ****** **** ******* *****, Pacific, MO 63069 **************@***.***

C: 636-***-**** H: 636-***-****

Obtain a position as a team-player in a people-oriented organization where I can benefit your company with my sales, customer service, in a challenging environment to achieve the company sales goals.

Core Strengths:

Proficient computer skills ● Courteous demeanor, excellent follow up skills

Seasoned in conflict resolution ● Energetic work attitude, multi-tasker

Strong organizational skills ● Top sales performer/Excellent Customer Rapport

Sharp problem solver ● Loyal, accountable, self- learner

1994 – Present- Remodeling Houses/ Building Houses 2015- Present

2004-2013 Home Schooling Mother- Volunteer Activities

Assisted in Organizing Community Garden ● Parish School Religion Volunteer

Campaigned for two local school board members ● Organized National Speaker at local high school

Committee Member for Community Center ● Newsletter/editorial for district & town

Received Acute Homeopathic Certificate- Natural Medicine

Published Local Newspaper Citizens Informing Citizens.

City Laison with commercial and residential developers. Town Pop went from 6000 – to 23000 in 12 years. Adopting Higher ownership lower rental comprehensive plan.

Assisted and planning Community Center. Planned built new Govt Center, Police station, Revitalized the down town and lake front areas, brought in a Farmers Market, Arts in the Park, two Ice Rinks, and Gymnasium.

1999-2004 Aveda Corporation (Manufacture of Hair Skin & Care Products) - Blaine, MN

West Coast Account Sales Representative and Consumer Line Representative

Duties: Managed 25 store accounts, order data entry, Consumer Line Rep, up-selling product during customer service calls, selling gift certificates, answering product questions, processing orders and returns, performing product presentations to Aveda Stores, clients and customers and staff.

Increased gift certificate sales 100% from 2001-2002.

Performed product presentations and training.

Increased Sales West Coast Aveda Stores 33%

1992-1999 Major Video Concepts (DVD &Video Tape Distributor) -Vadnais Heights, MN

Office Assistant - Accounts Payable and Receiving, tracking shipments, order entry for 400 video stores in Midwest.

Updating customer records, filing, ordering office supplies, copying, faxing.

Order Entry for replacing computer hardware equipment, scheduling shipments.

Receptionist answering and fielding company switchboard, order entry, order tracking.

Cold called customer accounts for upselling new released movies to increase movie sales.

1994-2007 Masquers Theatre Company (live stage productions) - Forest Lake, MN

Volunteer Board President/Office Administrator/Play Producer/Choreographer/Stage Performer

Increased ticket sales by 50% in 2002, 100% in 2003.

Doubled the size of the board.

Responsible for public relations, planning, coordinating board meetings and producing upcoming play season, stage plays, and special events, booking performance and rehearsal space, establishing budgets, publicity, hiring staff, costume rental, taking inventory, and acquiring sponsors.

Responsible in managing a board of 6-12 people, stage actors and crew (50-65 persons paid and volunteer per production).

Developed templates, forms, charts, spreadsheets, tickets.

1986-1994 Fasco Industries Western Regional Sales Assistant Mexico, Alaska, Canada

Developed tickler file on all clients and accounts to keep up with special dates and celebrations of clients.

Developed the feature benefit selling process. Selling to customers only what they need. Preventing remorse and establishing long term trust and relationships.

Mapped out sales territories, booked flights, rental cars

Customer follow up on large orders and with new customers.

Increased sales by 130% in two years.

Attended many trips due to client requests.

Education:

1986 Mater Dei High School Santa Ana California

1992 BA Psychology, Cum Laude, California State University, Fullerton CA

2003 MA Counseling Psychology Canyon College, Caldwell Idaho

2006-2010 Certified Acute Homeopath Caduceus Institute, Santa Cruz CA

2010-2012 EFT Counselor EFT Tapping Training Institute

Computer and Office Skills:

Typing, proficient in Microsoft Office Products (Word, Outlook, Excel, Access, Business Contact Manager), fax machines, scanners, printers, operating telephone switchboards and accounting software- Quick Books, Servant Keeper

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