General Manager Customer Service
Resume:
Rosanne M Orsini
Lehigh Acres, FL *****
********@*****.***
Professional Summary
I have been in the restaurant business over 20+ years. I began in family business, moved to fine dining, and now family restaurant concept. I am a hard worker, and I am capable of learning a new concept. Authorized to work in the US for any employer
Work Experience
General Manager
Denny's Restaurant-Fort Myers, FL
February 2015 to April 2025
Communicates well and used strong interpersonal skills to create a positive relationship with guests and employees. In keeping open dialogue between my fellow management and staff, quarterly staff meetings are conducted to also include new roll outs of new menu items. Continuous monitoring of labor, food cost, and product loss with management team to optimize profits. Ensuring proper cleanliness both front of house and back of house. Continuing development Development of exceptional customer service practices. Also worked as an Area Senior GM for Fort Myers and Cape Coral until we hired a GM for Cape Coral. During hurricane Ian, My team and I were able to open within 2 days, feeding the displaced and the construction crews.
Restaurant Manager
LePavillon Restaurant-Saint Augustine, FL
October 1997 to August 2007
A Fine Dining Restaurant including private and holiday events. In keeping open dialogue between management and staff, daily before shift staff meetings were conducted, as well as monthly specialty wine knowledge and party planning meetings. A continued monitoring of labor, food cost, and product loss with kitchen management team to optimize profits. Implemented secure financial programs for a high-volume restaurant with change to computer based program. Ensured proper cleanliness both front and back of house, with clean state health inspections. Developed and maintained exceptional customer service practices.
Education
Bachelor's in Criminal Justice
UNF - Jacksonville, FL
September 1997 to June 1999
Skills
• Restaurant Management (10+ years)
• Product Management (10+ years)
• Profit & Loss (10+ years)
• Kitchen Management Experience (10+ years)
• Culinary Experience (10+ years)
Certifications and Licenses
Management ServSafe
November 2022 to November 2027
Also can proctor Serv-safe exams
Driver's License
Additional Information
1. Will Blakeny- Denny's General Manager - 315-***-**** 2. Juan Dillan- Corporate Denny's FBC (RET) - 305-***-**** 3. Kendall Williams- Denny's (RET) Owner - 386-***-**** St. Augustine & St. Johns County Board of REALTORS From 2008 to 2013
Assistant Association Executive
Contact this candidate