Customer Service Specialist
Resume:
Nancy Seigal
Forest Hills, NY *****
********@*****.***
SKILLS
I am an ambitious, self-motivated, extremely well-organized, detail-oriented individual, who can keep up in a fast-paced environment. I am a self-starter, a quick learner, and I excel in dealing with people on a written or verbal level. Excellent oral, written, organizational, and customer service skills. Extensive knowledge of medical terminology. Able to multitask while working under pressure with little to no supervision, and to provide calm, realistic, and effective solutions in demanding situations.
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Microsoft Word · Excel · PowerPoint
WORK EXPERIENCE
Customer Service Specialist
IDGN Technologies
July 2016 – present
Worked with existing and new clients to secure and process orders and provide customer support. Was the clients' primary point of contact for all their business needs. Worked independently to assist the sales force with new and existing business. Answered phones, made calls to new and established clients. Secured and processed orders for equipment, and/or services, contacted clients via email, text, and phone calls. Aided the sales staff to help meet or exceed sales goals. Was well-organized, self-sufficient, and reliable.
Senior Disability Claims Specialist
Mutual of America Financial Group
November 1994 - June 2016
Used my medical knowledge to review new and existing claims for group disability benefits, including disability income benefits, continuing life insurance coverage and continuing pension benefits. Interacted daily with clients, doctors, and non-profit organizations, Social Security Administration, and Worker’s Compensation on a verbal and written basis. Handled a caseload of more than 200 claims. Worked independently under pressure without supervision, was self- sufficient, well organized, and reliable. Trained new examiners and offered advice to other staff members regarding claims handling, medical information, and suggested innovative ideas for the improvement of the department. Rewrote extensive sections of the department’s online procedure manual.
EDUCATION
Hunter College - City University of NY
BA
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