Medical Records Customer Service
Resume:
FREDA ENSLEY
TOPEKA KS ****4
*************@*****.***
*******@*********.***
Midland Care Connection PACE- 200 SW Frazier Circle Topeka Ks 66606- Start date October 2019 to Present-PACE Medical Records Specialist and Trainer-Responsible for obtaining medical records for PACE participants and for new referrals to PACE.
Summary
The primary focus of this position is to support interdisciplinary team (IDT) activities, data entry and maintenance of
the Electronic Documentation System (EDS) and files. This position is supervised as designated on the agency
organizational chart.
Essential Duties & Responsibilities
People
· Attends staff and departmental meetings as required.
· Provides good customer service.
· Seeks opportunities for professional growth.
· Attends education opportunities.
· Engages in self learning.
· Creates development goals consistent with organization and department goals.
Service
· Maintains schedule information for clinical staff designated on the team Service.
· Prepares correspondence for team as needed. (faxes for various organizations to help facilitate the
coordination of care; i.e.: pharmacies, coroners, DME providers, and/or other contracting providers involved in
the care).
· Provides clerical support to clinical committees as assigned including agenda preparation, minutes, and notice
of meetings.
· Provides reports, medication lists, or other patient pertinent data to the clinical team as requested (may
include but not limited to photocopying or printing documents for nursing facilities, third party payers, etc.).
· Provides the clinical team with the appropriate information to facilitate the care to the client.
· Assembles clinical documentation in “hard copy” charts and disassembles non-active patient charts.
· Answers the telephone as needed for back-up support to receptionist.
· Answers phone calls related to clients that are on the team and relays that information to the team.
· Provides support to the clinical staff regarding medical record and EDS issues including technology issues.
· Provides summaries of IDT meetings to the attending physicians. Assists the team with faxing, mailing, or
assimilating information regarding applications for Medicaid or other services that may be identified as needed
as part of the care being provided.
· Provides support to team members in the field (look up phone numbers, addresses, or other information not
available to the team while away from the office).
· Performs other duties as assigned.
· Assists in other areas of the Midland organization as may be needed
SE2- 5801 SW 6th Ave, Topeka, KS 66636 Start date December 2018 to 06/01/2018. Annuity Service Center Account Service Representative
Annuity Account Service Representative is responsible for providing customers and sales representatives with high quality, individualized phone support, processing requests for information, and conducting research and analysis in order to ensure successful outcomes when complexities arise. Representatives must deliver accurate and prompt resolution of any issues that arise, and relay necessary information to the customers, sales representatives or client by both verbal and written communication.
Hewlett Packard-Nevada Medicaid Medical Management Division 6700 SW Topeka Blvd Building 283J Topeka KS 66619-0287. Supervisor Lyndy Holt 785-***-****. Start date 2/20/2012 to current. Team Lead Customer Service Representative- Job duties include : Acts Subject Matter Expert to Customer Service Representatives to support quick call management. · Provide workload inventory management of a team of Customer Service Representatives. · Communicate via telephone, written correspondence, and/or in person using critical thinking skills to determine needed course of action and resolve inquiries or complaints with appropriate tone and content. · Must be able to respond to callers that have been escalated from a Customer Service Representative level and de-escalate in a professional manner. · Must demonstrate the ability to listen, talk, type and perform research simultaneously using various research channels, both online and hard copy. · Promote good working relations and support a positive work environment while acting as a Team Lead. · Must be able to work on a personal computer (PC) in a stationary position. · Must be able to maintain confidentiality. · Regular and predictable attendance is an essential job function. · Must comply with and implement corporate information security policies, standards and guidelines. Field inbound and outbound calls from Medicaid providers and recipients for the State of Nevada Medicaid prior authorization department and answer questions regarding status of prior authorization requests, personal care, and dental services. Contact providers via facsimile if information for missing when required documentation was insufficient for processing. Mail out Notice's of decision to all providers for the State of Nevada and recipients. Filing all documentation and correspondence in accordance with State and office policy and procedures.
Sprint Cellular Communications/Alorica –April 2010-December 2011
115 SW 29TH Street Topeka Kansas 66611 phone number 785-***-****
Supervisor-Bryan Gonzalez, Operations Manager
Customer Services Care Specialist- Job duties include provide cell phone customers with information and technical support for or services, resolve billing questions,. Interaction with customers is primarily phone-based via incoming calls but also includes a variety of communication tools such as e-mail and fax.
Dillons Grocery Store Deli Department-6829 SW 29th St, Topeka, KS 785-***-****- February 2011 to April 2011 -Kathy -Manager- Job Responsibilities-responsible for the stocking and selling of deli product, preparation, following proper sanitation standards, and to maintain the highest level of customer service at all time. Waits on customers in a prompt, courteous, accurate, and efficient manner. Prepares, handles, stocks and /or stores all deli products received. Rotates all deli on a first in/first out basis. Sees that all deli products is stored in proper refrigeration. Stocks and services deli case with product within the guidelines established by the Deli Manager. Prepares special order requests, party trays, and makes sandwiches. Follows both store and company health standards. Follows regular cleaning schedule for equipment and cases. Is totally familiar with equipment operations (scale & slicers). Follows store health standard policies on dress and appearance
Payday Motors 4611 S. Broadway Street Wichita Ks, 67216 316-***-**** October 2010-February 2011 Supervisor/Owner Nelson Tucker. Responsible for taking payments, calling on delinquent accounts, and processing accounts receivable.
Heartland Park Raceway- -April 2000 to October 2010 (first 6 years were part time, then started working in the office fulltime)
7530 SW Topeka Boulevard Topeka KS 66619. Ticketing Coordinator/Event Coordinator. Job duties include processing ticket requests using Ticket Master system, and using Ticket Master system to process sales reports and various other reports. Other duties include setting up windows and working events in the Ticketing and Registration department selling tickets and registering Drivers and Crew. Responsible for balancing all cash drawers after each event and provide report to Accounting Department for each event. Responsible for updating database in computer to track Drivers, and other various information related to events and ticket sales. Also responsible for assisting in training new personnel in Ticketing and Registration Department. Responsible for the set up of events from beginning to end in all aspects of the event. Make sure that all spectator and participant needs are met. Prepare and organize staffing for events. Also assisted with payroll, accounts receivable and accounts payable for the entire business. Responsible for other duties as assigned. Supervisor Kristy Long and Raymond Irwin (phone # 312-***-****).
Health wave 534 SW Kansas,Topeka KS 66603 785-***-**** Eligibility Counselor from September 2006- April 2007 Responsible for assisting customers applying for Healthwave benefits. Duties included: examining applications, verifying information on applications and finalize processing of applications. Supervisor- Susan.
B AUTO SALES -worked weekends only as a part time job on the weekends. April 2006-April 2016 - 6253 S State Ave Kansas City KS 66102 supervisor/owner Benard Crawford 913-***-**** Worked front desk taking payments and processing payments, made calls on delinquent accounts and sold cars.
I-70 AUTO AUCTION -11048 US 40 Topeka KS 66615 . 785-***-****-May 2003 to April 2006 supervisor/owner Beverly Carlson- worked part time on auction night only, processed 30 day tags for customers, and assisted with Title work
Shawnee County Courthouse: 200 SE 7th th 785-***-**** January 2006- September 2006- Administrative Assistant for Maintenance Department. Duties included receiving and logging all incoming calls at Shawnee County Courthouse for Maintenance department and dispatching maintenance employees to address requests for various maintenance needs. Other duties included preparing outgoing
mail for entire courthouse using Pitney Bowes mail machine and track log of all mail delivered. Also responsible for assisting with payroll and making weekly schedule for maintenance department. Supervisor Robert Hankensiefken.
EMPIRE FINANCIAL INC 700 SW 6th Topeka Kansas 66603 785-***-****
Finance Manager from November 2003 to September 2006-Responsible for the approval of auto loans and the closing of approved loans. Also responsible for the daily collection of delinquent accounts and for training and supervising of collection staff.
Supervisors -Patty Delpercio or Mike Eskina.
STORMONT VAIL REGIONAL MEDICAL CENTER -1500 SW 10th Topeka Kansas 785-***-**** May 1989 to November 2003
Patient Representative, collector and insurance biller from May 1989 to November 2003-Responsible for daily collection of delinquent patient medical bills and for assisting patients both on the telephone and face to face with any inquiries they might have regarding their medical bills. Cross trained in the billing and follow up of all medical health insurances. Supervisors- Russell Burlew and Gayla Self
CAPITOL FEDERAL SAVINGS AND LOAN - 2100 SW Fairlawn Rd Topeka Kansas
785-***-****. Vault Teller and New Account Representative from March 1985 to May 1989-Responsible for the ordering and balancing of all cash for this branch. Assisted head teller with various duties including teller training. Responsible for balancing branch Automatic Teller Machine. Cross trained to assist customers in opening various types of bank accounts. Supervisor-Brad Miller and Nancy Muller.
I’d like to mention that at times I was working two jobs.
References-
Ted Ensley 785-***-****
Mike Walker 626-***-****
Wade Wishall 770-***-****
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