Customer Service Children's

Experience

Lil' Racers Family Preschool Roseville, CA

Infant Teacher 11/2021 - Present

Collaborated with teachers and staff to ensure a safe and nurturing environment for children Managed daily activities and routines for children aged 0-2 years old Implemented educational and developmental activities to support children's growth Communicated effectively with parents and caregivers regarding children's progress Maintained a clean and organized classroom environment Assisted in administrative tasks such as scheduling and record-keeping EK Health Services Inc. Roseville, CA

Indexer/Intake Coordinator 03/2020 - 11/2021

Efficiently indexed and reviewed medical records for injured workers' files Ensured accuracy of records by confirming correct injured worker and collecting necessary data Received referrals from insurance companies and verified information for accuracy Inputted information into system accurately and efficiently Assigned cases to nurse case managers and communicated with adjusters Achieved over 100% productivity numbers

Reviewed cases based on service type and navigated multiple insurance claims systems Sutter Health Roseville, CA

Customer Service Agent 04/2018 - 01/2020

Processed payments and verified health insurance eligibility Handled claims and workers' compensation cases

Provided excellent customer service with a warm and professional attitude Responded to claim inquiries promptly and efficiently Assisted customers through phone, chat, and email channels Collaborated with team members to ensure smooth operations in the billing call center Private Sacramento, CA

Nanny 06/2017 - 01/2018

Provided direct care and support to a child, including bathing, feeding, diapering, clothing, and potty training Implemented a basic school curriculum focusing on number recognition, color recognition, shape recognition, and letter recognition

Taught sign language to address speech delay in a multi-lingual child for effective communication Prepared and served nutritious meals to promote healthy development Enhanced developmental and communication skills through tailored activities and exercises Planned and executed daily routines and activities for children, ensuring a safe and nurturing environment Right Now Air & Solar Vacaville, CA

Dispatcher 06/2016 - 05/2017

Efficiently managed front desk operations

Greeted and directed customers to appropriate personnel Handled busy multi-line phone system

Organized and filed paperwork

Scheduled service calls and meetings

Coordinated billing processes

Responded to emails in a timely manner

Natomas Towing and Transport Sacramento, CA

Office Administrator 11/2015 - 06/2016

Efficiently managed front desk operations, including greeting customers and directing them to the appropriate office personnel

Handled the release of impounded vehicles in a timely manner Skillfully managed a busy multi-line phone system, addressing damage complaints, accidents, and battery issues Meganne Walters

707-***-**** ***********@******.*** Citrus Heights, CA Processed paperwork for impounded vehicles and ensured accurate AAA billing Collaborated with team members to find solutions for customer complaints and issues Demonstrated strong organizational skills and attention to detail in all tasks performed H&L Towing and Recovery Roseville, CA

Office Manager 04/2013 - 11/2015

Dispatched Drivers, Jump Starts, Tire Changes, and Lockouts, Accident scene Calls, and Winch outs using BEACON Dispatch Anywhere and Radio communications

Answered multi-line calls and multitasked to ensure accurate information was transmitted into the computer for efficient customer service

Assigned calls to correct trucks and drivers in a timely manner, working alongside multiple insurance companies and police agencies

Specialized in filing liens on vehicles, selling lien vehicles in auctions, and handling collections of due monies from unpaid impound customers

Coordinated with a multi-unit company to ensure smooth operations and customer satisfaction Collaborated with various stakeholders to ensure seamless communication and service delivery. Skills

Customer service, Communication skills, Leadership, Microsoft excel, English Education

Oakmont High School Roseville, CA

High School 06/2011

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