Customer Service Quality Assurance
Resume:
Leslie Rodriguez Lancaster, PA
******@******.***
EXPERIENCE
Driver
Spark Driver, Lancaster, PA
June 2024 - Present
● Picked up and delivered grocery orders promptly to customers.
● Provided excellent customer service to ensure satisfaction.
● Managed multiple orders simultaneously while maintaining accuracy and timeliness.
Assembler
Genergy, Lancaster, PA
May 2024 - Present
● Assembled cables and components with precision and efficiency.
● Conducted regular quality checks to ensure all products met required specifications.
● Collaborated with team members to improve assembly processes. Returns Specialist
DHL - Boohoo, Elizabethtown, PA
December 2023 - April 2024
● Processed customer returns accurately and efficiently.
● Inspected items for quality assurance and adherence to company standards.
● Maintained organized records of returns to streamline inventory control.
General Laborer
Tyson Foods, New Holland, PA
September 2022 - February 2023
● Performed packing and inspection tasks with attention to detail.
● Conducted quality checks to ensure product compliance.
● Maintained cleanliness of the work area to meet sanitation requirements.
Inspector Packer
Dart Container, Leola, PA
April 2004 - May 2010, June 2021 - August 2022
SKILLS
- Attention to Detail
- Adaptability
- Teamwork
- Time Management
LANGUAGES
- English
- Spanish
1
● Inspected and packed products according to company standards.
● Cleared product jams to maintain workflow efficiency.
● Palletized finished products for shipping.
● Conducted quality checks to ensure adherence to production goals. Machine Operator
Lumsden Flexx Flow, Lancaster, PA
May 2015 - June 2019
● Set up and adjust machinery for production runs.
● Loaded and unloaded products from machinery and trucks.
● Performed quality checks and assembled conveyor belts.
● Served as a back-up supervisor to support team leadership. Production Associate
Hershey, Lancaster, PA
December 2014 - April 2015
● Loaded trays onto conveyor belts and inspected product quality.
● Packaged items and maintained sanitation protocols. Machine Operator
Anvil International, Columbia, PA
September 2013 - February 2014
● Operated machines to create threads on parts.
● Performed quality checks and cleaned parts using solutions. Custodian
School District of Lancaster, Lancaster, PA
November 2011 - July 2013
● Cleaned assigned floors and removed trash.
● Sanitized surfaces and completed miscellaneous maintenance tasks. EDUCATION
Escuela Superior Francisco Mendoza, Isabela, PR — High School Diploma
1990-1994
2
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