Customer Service Saint Paul
Resume:
C
AARONALISA
CURRY
***********@*****.***
Saint Paul, MN 55105
SUMMARY
Proven achiever with a solid background in customer service, demonstrated at Securian Financial where I excelled in handling complex inquiries and improving customer satisfaction. Skilled in Salesforce and renowned for exceptional interpersonal abilities, I consistently deliver results by leveraging my expertise in technology and relationship-building.
SKILLS
Excellent interpersonal skills
Excellent communication skills
Relationship-building skills
Patience
Persistence
Computer proficiency in MS Word
Exposure to a fast-paced work environment
Professionalism
Excellent customer service skills
Salesforce experience
Ability to multitask
Customer service skills
Call center experience
Conflict resolution
Active listening
Computer proficiency
EXPERIENCE
Customer Service Associate
Saint Paul, MN
Securian Financial/ Apr 2021 to Current
Handled inbound calls from contract holders and financial professionals regarding various aspects of Securian Financial's annuity and life products. Shared details on product features, contract values, withdrawals, and fund performance. Delivered guidance on administrative forms and related technical support topics. Demonstrated active listening skills when responding to customer questions and complaints. Educated customers on insurance products, improving their understanding and satisfaction. Claim Specialist
Saint Paul, MN
Tailord Management/ Jun 2020 to Apr 2021
Provided excellent customer service by addressing inquiries promptly and professionally. Utilized appropriate claim tools to access claims fully and accurately. Assisted claimants, providers and clients with problems or questions regarding claims. Ensured the flow of information to the appropriate departments and channels. Started new death and disability claims, checked the status of existing death and disability claims, and informed the clients of the outcome of the claim. Corresponded with insured or agent to obtain information or inform of account status or changes.
EDUCATION AND TRAINING
BUSINESS MANAGEMEN
SAINT PAUL COLLEGE Jan 2009
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