Systems Engineer Disaster Recovery

Senior Storage/Systems Engineer

Qualification Highlights:

Managed and supported NetApp, PureStorage, IBM, HP, EMC, Dell Compellent, Nimble, Tintri SAN storage systems. Provision storage tiers, optimize performance, and design disaster recovery for multi-tier applications and protocols CIFS/SMB/NFS/FC/ISCSI/S3 on ONTAP v9 and later.

Deployed Netapp Storage solutions to several major datacenter sites to safeguard the company data and application to help ensure data availability with the optimal RPO/RTO, including site-site backups.

Interacted with business departments to define computing needs and design, develop, and deliver complex projects in accordance with time, scope, and cost specifications.

Conducted feasibility studies and analyze documentation for Return on Investment (ROI), Total Cost of Ownership, and Total Quality Management.

Prepared project reports, cost estimates, and contingency plans.

Successfully managed multiple projects, monitor project development and technical staff to ensure compliance with milestones and timelines.

Designed and implemented VMware virtualization technology to reduce operational costs and capital investment in hardware with server consolidation and virtual desktops while rapidly deploying new systems to address business needs, shortening the cycle for application deployment, and providing less expensive disaster recovery.

Designed, migrated, implemented, and supported Windows Active Directory, infrastructure, and critical network services for enterprise networks, MS Exchange, Intranet/Internet, client/server applications, Security, IIS, Microsoft System Center Operations Manager (SCOM), SQL, Citrix.

Supported and provided training for technical staff and end-users.

Education:

Master, Network and Communications Management (MNCM) – Information Security Concentration

Bachelor of Science, Management Information Systems (MIS) – E-Commerce Concentration

Certifications:

Netapp Certified Data Administrator (NCDA)

VMWare Certified Professionals (VCP)

Microsoft Certified Systems Engineer (MCSE)

Citrix Certified Administrator (CCA)

Microsoft Certified Database Administrator (MCDBA)

Cisco Certified Network Associate/Design Associate (CCNA/CCDA)

Certified Information Systems Security Professional (CISSP)

Technical Skills:

Applications/Network Services: VMware vSphere, HP SIM, Dell OpenManage, IBM Systems Director/SVC, MS Exchange, MS SQL, SCOM, IIS, WebSense, Mimosa, Barracuda, WebSpy, Veeam, ArcServe, BackupExec, CommVault, NetBackup, Citrix Presentation, Terminal Service, Acronis, HostMonitor, ePolicy Orchestrator, McAfee, Symantec, Innoculan, Shavlik, Double-Take, Wide Area File Services (WAFS) appliances, eG Monitor, Quest AD Spotlight, AdminStudio, GFI MailEssentials and Security, Active Directory, WDS, GPO, WINS, DFS, DHCP, DNS, MS Cluster, FTP.

Hardware: NetApp AFF/FAS models, PureStorage, IBM, EMC, HP, Dell Compellent, Nimble, Synology, PowerVault, StorageWorks MSA, DLT/LTO backup libraries, HP/IBM/Dell Blades and rack servers, Cisco/HP switches, Cisco PIX/VPN/routers, Brocade FC switches.

Database: Microsoft SQL Server, Oracle, MS Access

Scripting Languages: DOS, VBScript, WMI, ADSI, Windows Scripting, PowerShell

Professional Experience:

3/2015 – 7/2024

MICROSEMI-MICROCHIP

SR. SYSTEMS ENGINEER

Manage and support 90+ ITAR Netapp SAN storage systems globally, including CIFS, NFS, S3, ISCSI and FC LUNs, snapshots, snapmirror, storage virtual machine. Fine-tune configuration settings to improve performance with proper STIGs, Netapp Best Security Practices, and provisioning for physical and VM servers

Upgrade Netapp hardware, FAS OS to the latest versions for clustered Data ONTAP and 7-Mode HA controllers with non-disruptive upgrade process, including firmware upgrade for hard drives, disk shelves, service processors

Migrate CIFS shares from regional storage systems to the main datacenter Netapp storages

Implement data protection and disaster recovery and set up snapmirror schedules to replicate critical data between sites

Resolve storage-related performance issues and proactively monitor and remediate systems-risks and best practices

Designed, consolidated multiple domains, and upgraded to Windows Active Directory 2012 R2, including AD installation, migration, and configuration of forest, domains, and trusts with other affiliated businesses. Administered and monitored domain controller functionality, AD Risk and Health Assessment (ADRAP), global catalogs and FSMO roles. Troubleshot DC performance, LDAP, AD-related issues. Created and managed DNS, DHCP, GPO, OU, and computers/users/groups.

Lead the evaluation and selection of vendor software, hardware, operating systems, databases, application software packages, and integrated systems

Install and configure SCOM 2012 R2 to monitor 2,000+ Windows servers and Netapp controllers worldwide to proactively monitor servers and applications and increase the applications’ performance and high availability, including Active Directory, DNS, DHCP, Distributed File Share, IIS, SQL, Exchange, Biztalk, VMware vSphere, and many third-party software and hardware.

Set up and support large Windows 2012 R2 Remote Desktop Services (RDS) farms for 3000+ users worldwide, including RDS brokers, session hosts, web access, gateway, AD group policies, load-balance appliance, and remote printing.

Collaborate with project managers on logical architecture/design phases and lead ownership on the creation on physical design/architecture for projects and technology changes within the computing services Infrastructure

9/2013 – 3/2015

PERFORMANCE TEAM

SR. SYSTEMS ENGINEER

Provided tier-3 support for infrastructure and critical LOB servers and applications

Led the evaluation and selection of vendor software, hardware, operating systems, databases, application software packages, and integrated systems

Collaborated with application managers on architecture/design and take ownership of projects and technology changes within the computing services Infrastructure

Planed, evaluated, analyzed, and developed test plans for the transportation logistics applications and hardware infrastructure

Maintained firmware upgrade for HP servers, HP C7000, UCS, Brocade/Nexus switches, Citrix NetScaler load balancer, NetApp and Nimble SAN systems

Optimized server/application configurations to improve performance

Managed and support NetApp FAS 3220 and Nimble CS700 SANs on iSCSI, FC, NFS, CIFS

Designed, implemented, supported, and upgrade VMware vSphere 4.x to 5.5, Horizon View v5.3, Windows Active Directory 2003/2008 R2/2012 R2, Exchange 2007, SQL 2008/2012, Microsoft SQL clusters, and other business applications

Deployed SCOM 2012 R2, PRTG, VROPs to proactively monitor servers and applications to increase the applications’ performance/uptime, and reduce charge-back costs

Implemented storage data protection and enterprise backup infrastructure for 30+ remote sites and the main datacenter

Implemented proper server build with security hardening guideline and best practices

Set up and supported Windows 2012 R2 Remote Desktop Services (RDS) farms, RDS broker, RDS gateway, and Citrix NetScaler MPX

Consolidated software and hardware infrastructure to save more than 1 million dollars in licensing costs for the company

Consolidated Active Directory domains and migrate 300+ servers and application to the new datacenter

Deployed Infrastructure As A Service (IaaS) Cloud Computing to provide lower infrastructure costs, faster deployment time, better scalability and flexibility

8/2010 – 5/2013

SCHOOLSFIRST FEDERAL CREDIT UNION

SR. SYSTEMS ENGINEER

Led the evaluation and selection of vendor software/hardware/technology solutions to business dilemmas and issues

Implemented and led disaster recovery project for datacenters

Managed and supported HP EVA 6500/8100, IBM SVC/DS5100, NetApp, Compellent SAN storage systems

Collaborated with other technical engineers/administrators on architecture/design and led ownership for projects and technology changes.

Designed, implemented, supported, and upgraded VMware VI 3.x/4.1 to vSphere v5.x, VCM 5.5, SRM, View virtual desktops v5, Windows AD 2008, Exchange 2010, SCOM 2007 R2 U5, and other business critical applications.

Architected and upgraded to Windows Active Directory 2008 R2, including AD installation, migration, and configuration of forest, domains, and trusts with other affiliated businesses. Administered and monitored domain controller functionality, AD Risk and Health Assessment (ADRAP), global catalogs and FSMO roles. Troubleshot DC performance, LDAP, AD-related issues. Created and managed DNS, DHCP, GPO, OU, and computers/users/groups.

Implemented proper server build and security to ensure reliability and availability of the server environment

Upgraded firmware for HP/IBM servers, FC switches, SAN storage

Provided tier-3 support for applications, including configuration and performance monitoring.

Automated administration tasks and management with PowerShell cmdlets, VBScript, Perl, and other commands/tools.

02/2010 – 06/2010

EXTENDSOFT

SYSTEMS ADMINISTRATOR (Contractor)

Managed and supported NetApp SAN storage systems to optimize file structure and performance for SQL database servers

Created and migrated vSphere cluster farms from ESX 3.x to vSphere 4.1, and re-architect the virtualization environment for expansion and disaster recovery.

Re-architected Windows 2003 Active Directory and resolved AD-related issues

Supported MS Exchange 2003 and upgraded to Exchange 2007

Coordinated with other IT application teams to upgrade Windows 2000/SQL 2000 and business critical applications

Analyzed system/application/database resource utilizations to improve performance

Deployed Uptime, SCOM 2007, eG Innovations for monitoring physical/virtual servers and applications to provide the business with highest SLA and optimal performance

Implemented Mimosa email/file archiving to meet HIPAA regulation and business requirements while reducing costs for fibre channel SAN disks

03/2007 – 01/2010

MOLINA HEALTHCARE

SR. LEAD SYSTEMS ADMINISTRATOR

Led the evaluation and selection of vendor software, hardware, operating systems, databases, application software packages, and integrated systems

Collaborated with project managers on logical architecture/design phases and had lead ownership on the creation on physical design/architecture for projects and technology changes within the computing services Infrastructure

Planned, evaluated, analyzed, designed, integrated, and developed test plans for the systems/healthcare software, hardware infrastructure, and development environment

Led the development of the cost analysis, advantages and disadvantages discussions, and final recommendations

Ensured that the designs supported or enhanced security policies and a secure environment while complying with process guidelines and HIPAA regulation requirements

Provided technical leadership in troubleshooting in debugging complex operational problems in the computing services infrastructure

Created, modified and supported IT standards, while ensuring that technical implementation issues were managed in a manner to meet project schedule and risk.

Implemented new architecture for corporate consolidation projects and business acquisition

Developed and standardized process, procedures, guidelines, documentation for the corporate Enterprise Server Infrastructure team

Migrated applications and upgraded to Windows 2003/2008 to increase efficiencies and performance, utilize enhanced management control over resources across the enterprise, and improve branch offices capabilities

Implemented and supported Citrix Presentation farm v4.5 to host the 24x7 enterprise applications, including Citrix resource Manager, Citrix Installation Manager, Citrix Password Manager, Access Gateway, packaged applications, web interface and MS terminal services.

Implemented SCOM 2007, HP SIM, Dell OpenManage, IBM Director, eG Monitor, WhatsUp Gold, and other third-party software to proactively monitor systems for availability, performance, security, and configuration.

Built and supported multiple server system environments for application development, Quality Assurance, testing, and production environments.

Implemented Symantec Security End-point and server patching (Shavlik, WSUS) to ensure security, regulation compliance, reliability and availability of the server environment.

Built and supported a multi-tiered hosting environment for external and internal customers to access in-house developed medical management applications.

Designed and implemented VMWare Infrastructure 3.x farms in multi-tier networks (development, UAT, production) to address the company’s rapid software development, OS upgrade, security requirements, disaster recovery (DR) while greatly reducing energy, data center footprint, hardware maintenance, labor and administration costs.

Re-designed the corporate Active Directory domain for effective administration and security, including single sign-on for a variety of applications such as Windows Exchange 2007, Microsoft Federation Services, BizTalk, SQL 2005, SharePoint Portal, MS Project servers, web applications, and Disaster Recovery.

Supported MS Exchange 2003 and upgraded to Exchange 2007

Automate administration tasks and management with PowerShell cmdlets, VBScript, Perl, and other commands/tools.

Planed out and migrated hundreds of servers to new data centers

09/2006 – 03/2007

FIRST AMERICAN

SR. SYSTEMS ADMINISTRATOR

Managed and supported multiple resource Active Directory domains for a variety of applications such as SharePoint Portal, MS Project servers, DMS/MRM systems, and web applications.

Architected and implemented virtualization technology with VMWare Infrastructure 3.0 farms in multi-tier networks (development, staging, production) to reduce Total Cost of Ownership while rapidly deploying hundreds of Windows 2003 systems for server upgrades, migration, and support for multiple business units in fast-paced environment.

Supported a large share, highly available web hosting environment, including content management, source code control, security review in staging and production environment, software/hardware monitoring, security patching, SQL databases, OS upgrade and migration.

Worked closely with technology teams, business analysts, and project managers to architect, engineer, improve and consolidate systems and processes to achieve high SLA standards and support for customer business units

Entailed engaging with other corporate engineers and administrators in maintaining Windows based systems and Microsoft based applications Support various technologies and platforms involving Windows 2000/2003, IIS 5/6, Clustering, MSCS, SharePoint, MOM, SMS, SQL, .NET, system and network administration.

Performed day-to-day tasks including server builds, troubleshooting, support, deployments, project tasks and working with customers on issues.

08/2005 – 09/2006

AMERIQUEST MORTGAGE COMPANY

SENIOR LEAD WINDOWS SYSTEMS ADMINISTRATOR

Designed, implemented, supported file and print sharing infrastructure at multiple data centers, and resolved escalated issues for business applications

Built out DR systems and highly available servers to support 24x7 applications

Built, deployed, upgraded, and migrated to W2K3 R2, and update security patches

Integrated and enhanced Active Directory into the AMC infrastructure including Windows 2003 R2 upgrade, migration, GPO creation, and Distributed File System (DFS).

Implemented VMWare virtualization technology to reduce operational costs and capital investment in hardware with server consolidation while rapidly deploying new systems to address business needs, shortening the cycle for application deployment, and providing less expensive disaster recovery between primary and failover servers.

Designed and implemented Microsoft Terminal Service and Citrix Presentation server farms that enabled branch offices and remote users to be more productive, and maintain employee productivity and customer service.

Migrated Lotus Notes to MS Exchange 2003 hosting 7,500 mailboxes at 10 remote locations in the U.S, including BlackBerry wireless email and Instant Messenger.

Achieved satisfactory ratings on all security audits, complied with InfoSec initiatives and SOX regulations, and provided defense-in-depth strategies to protect the company’s information.

Deployed MOM 2005 to proactively manage Windows-based systems by monitoring the event, health, and performance information of Windows and SQL servers.

09/2000 – 08/2005

C&D AEROSPACE

SENIOR NETWORK/SYSTEMS ADMINISTRATOR

Provided level-III technical support for 2000+ network users.

Effectively analyzed and resolved critical LAN/WAN routing and switching issues.

Migrated and supported network infrastructures, including administration and management of GPO, DMZ, NDS, Active Directory, PIX firewalls, MS ISA, anti-virus/spam, security, SQL databases, MS Exchange 5.5/2000/2003.

Migrated Novell Netware and Windows NT 4 networks to Windows 2003 Active Directory.

Designed and implemented fault tolerance and disaster recovery processes, including RAID, backup/restore procedures, ghosting, virtualization, DFS, and clustering.

Designed, migrated, and supported MS Exchange 2003 email system.

Repackaged and automated application deployment and security patches by System Management Server (SMS), Group Policy, scripting, WSUS.

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