Account Manager Customer Service

Leslie Haon

**********@*****.*** 404-***-**** Marietta, GA

SUMMARY

Seasoned Account Manager with 8 years in Information Technology and Managed IT Services; adept in customer retention and revenue growth in SMB sector. Proven track record in Managed Service and Security Provider roles, enhancing client solutions and cybersecurity measures. Seeking Account Executive SMB/Midmarket position to leverage strategic sales and product expertise.

WORK EXPERIENCE

Foxit llc, Alpharetta

Account Manager, SMB Jan 2021 - Present

• Oversee regional account management responsibilities, ensuring customer satisfaction and retention within a five-state territory.

• Maintain and expand the customer pipeline through strategic cold-calling and nurturing of warm leads.

• Facilitate consistent revenue growth by leveraging product knowledge and customer service skills to meet and exceed sales targets.

Able Solutions, Alpharetta

Business Development Manager Oct 2019 - Mar 2020

• Identified and pursued new sales opportunities, leading to successful lead conversions through diligent follow-up on inbound inquiries and strategic outbound communication.

• Facilitated the sales process by efficiently directing potential leads to the relevant sales executives, ensuring a streamlined path toward deal progression.

• Collaborated with channel partners to enhance the sales pipeline and played a pivotal role in securing business agreements.

N3 Results, Atlanta

Inside Opportunity Manager Oct 2014 - Jun 2019

• Facilitated customer success for Microsoft Azure services by leveraging expertise in Microsoft Dynamics, earning recognition for exceptional service and contributing to customer renewals.

• Conducted comprehensive training for new Business Development Representatives (BDRs) on CRM platforms including Microsoft Dynamics and Salesforce, enhancing team competency and productivity.

• Obtained certification in Qlik Dimensions Sales Framework and provided specialized knowledge as a Solutions Specialist for QlikDimensions and QlikView, supporting client needs and business solutions. EDUCATION

University of West Georgia, Carrollton, GA

BBA, Business Management

June 1993 - September 1997

CERTIFICATIONS

N3 Peer Program

Medallia Operational CEM Level 1

Qlik Pinnacle 2018

Business Value Framework Messaging Certification

Watson and Cloud Foundations

SKILLS

Business Relationship Management • Partner Relationship Management • Account Management • Negotiation • Critical Thinking • Relationship Building • Sales • Communication • Organization

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