Customer Service Front End

Dawn M Richardson

*** ** ***** ***

Williston, FL 32696

248-***-****

*****************@*****.***

EDUCATION

- Redford Union High School 1986

Basic Study

- Schoolcraft College 1988

Business Management

SPECIALIZED TRAINING/EDUCATION

Human Resource Workshop, Petco 2002

Management Workshop, Petco 2002

AREAS OF EXPERTISE

WORK EXPERIENCE

-Management. Daily operations of the store. Customer service. Assure the company’s policy and procedures are being followed and adhered to. Hiring and termination of employees. Protect the reputation and assets of the company. Provide a positive and safe workplace. Meet and exceed sales goals. Communicate with upper management, assistant managers and employees. Set the standard for assistants and employees. Create a weekly schedule. Assure that the payroll was met.

-Human Resources. Training and development of assistants and employees. Recognize individuals strengths and weakness in order to develop them into productive members of the organization and worked on the continued development of staff members. Assure all employees are in a non threatening and inviting workplace.

-Operations. Customer service. Assisting in the training and development of staff. Building maintenance. Assured receiving and inventory policies and procedures were being followed. Deadlines for corporate task are met. Assisted the store manager in the daily operations of the store. Overseen the yearly inventory. Overseen clearance events. Manage daily front end procedures. Manage cash office and change orders. Direct supervision of the front end leads, cashiers, receiving manager, inventory control associate and receiving associates. Merchandising of multiple departments. Working multiple reports regarding incoming and outgoing freight. Transfer discrepancies. Assure Return to Vendor (RTV’s) merchandise is processed by deadlines. Process the damages that are returned to the store. Responsible for the profit recovery program.

WORK EXPERIENCE

BED BATH AND BEYOND, VARIOUS LOCATIONS

Inventory Control and Return Associate April 2012-Currant

Housewares Lead Associate Sept 2011-April 2012

Operations Manager 2008-Sept 2011

Softlines Manager 2006-2008

Front End Manager 2005-2006

Receiving Manager 2004-2005

PETCO

Store Director April 1999-July 2004

TRADE EXCHANGE OF AMERICA

Warehouse District Manager Sept 1998-April 1999

ACHEIVEMENTS/AWARDS/AFFILIATIONS

-Affiliations

Former member of Redford Jaycees

Former member of Optimist Club

-Achievements

Youth Leadership Core

-Awards

Chairmans Award, Petco

Champions of Excellence Award, Florida Power and Light

“Atta Girl” Awards, Florida Power and Light

Sales Awards, Petsmart

REFERENCES

Demetra Tzelepis-Todd 248-***-****

Suzanne Weichold 321-***-****

Chad Kanyo 989-***-****

Robert Gullion 904-***-****

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