Change Management Disaster Recovery

KEN KLONCZ

Maple Grove, MN 952-***-**** *******@*****.***

IT Architect and Engineer with over 20 years of expertise in Microsoft technologies, specializing in unified communications and cloud solutions. Skilled in architecting and implementing technical solutions that enhance productivity and mobility while ensuring cost efficiency.

SKILLS

● Cloud: M365 Suite, Teams, Exchange, InTune, Sharepoint, Azure, Entra ID, OneDrive, Purview DLP, GraphAPI

● Virtualization: Azure, Hyper-V, VMware, Citrix XenServer, XenDesktop, XenApp

● Software: AD, PowerShell, DNS, DHCP, FTP, Exchange

● Network: Audiocodes SBC, Cisco Switch/Router, Firewalls, RightFax, Teams room devices, surface hub, Crestron

● Certifications: ITIL V3, MCSE

● Change Management: Board member of multiple Change Management teams

● Disaster Recovery: Created and executed disaster recovery plans for all managed platforms

CAREER HIGHLIGHTS

● Resolved complex Teams issues for global Fortune 1000 and government clients, enhancing communication efficiency and secure implementations.

● Led successful migration of 5000+ users from Avaya to Teams Enterprise Voice, improving collaboration capabilities.

● As a Principal Consultant directed cross-functional teams in pre-sales and post-sales project management to deliver seamless client upgrades.

● Managed enterprise IT operations, ensuring optimal performance and adherence to budget constraints.

● Developed disaster recovery strategies, safeguarding critical data and ensuring business continuity.

● Rebuilt Fingerhut technical infrastructure on Microsoft and Cisco technology from scratch after liquidation and upgraded the environment year-to-year to support $1B in sales.

● Migrated 20,000+ users via Powershell from Carlson Companies entities.

● Architected and built four new Active Directory domains to support User, Lync, Sharepoint, and Exchange migration from a single global entity to four new entities. TECHNICAL SKILLS

● PLATFORMS: Teams, Exchange 2019, Exchange Online, O365, Active Directory, Azure AD, MFA, ADFS, SCCM, Skype for Business, Sharepoint, VMware, Hyper-V

● NETWORKING: Audiocodes SBC, Cisco, Netscaler, F5, Radware, Juniper, DNS, DHCP, IIS

● SCRIPTING: Powershell, VBSript, Shell

● SECURITY: Thycotic (Secret Server), GPO, LDAP, PKI, RBAC, PAM, PIM, 3rd party Certificates

● MONITORING: SCOM, SolarWinds Orion, PowerSuite

● OPERATING SYSTEMS: Windows Server 2019, Azure, Windows 10, MacOs, CentOS PROFESSIONAL EXPERIENCE

MICROSOFT (APEX INC.)Bloomington, MN

Skype/Teams Support Engineer present

● Enterprise Teams ticket resolution for F1000, Global, Military, and Government institutions

● Collaborated closely with other technical support teams for cross-product troubleshooting: Exchange/Outlook, Sharepoint, InTune/MDM/MAM, Windows OS, Purview, MS Devices, Azure AD

CHS INC. Inver Grove Heights, MN

Unified Communications Senior Engineer 5+ years

● Technical lead for Enterprise Voice deployment to support migration from Avaya platform. Migrated 5000+ Avaya/Skype users to Teams Enterprise Voice and Azure VM

● Migrated remote sites from legacy PBX to Teams voice; Included site visits, number porting to Microsoft, Teams user setup, Handset setup, end-user documentation and training

● Implemented and managed two pool hybrid Skype for Business 2015 Enterprise platforms. Upgraded Skype environment from 2015 to 2019 to facilitate Teams Migration

● Managed hybrid premise Exchange 2019 and Exchange Online

● Responsible for Audiocodes SBC configuration and support

● Researched, architected, and deployed SmartTap call recording, Clarity Connect contact center, PowerSuite monitoring solutions to support business requirements

● Designed and managed Conference Room video/audio technologies – Poly, Crestron, Audiocodes, and Microsoft Surface Hubs

● Created documentation, PowerShell automation, and training materials to enable Avaya staff and Security team to perform day-do-day Teams and Skype support tasks Virteva Minneapolis, MN

Principal Consultant 5+ years

● Pre-sales project definition and post-sales project management and implementation

● Led client upgrades and migrations for Active Directory, Exchange, Lync, and Sharepoint

● Created detailed project documentation to present and share with clients

● Implemented VMWare for P2V server migrations, Citrix XenServer for XenApp/XenDesktop deployments, and Hyper-V for P2V server migrations

● Technical remediation and support of Microsoft technologies; Exchange 2013, Lync 2010/2013, O365, SCCM, SCOM, DHCP, DNS

● Setup Lync, Exchange 2013, O365 hybrid configuration to allow company user migration to Skype Online and Exchange Online

● For Optum, migrated 2000+ Server 2003 servers to Server 2012R2

● New RightFax Setup for Clients (Prod, DR, and UAT) and support Fingerhut/Bluestem Minnetonka, St. Cloud, Plymouth, Eden Prairie, MN Group Manager 15+ years

● Managed enterprise Network, Telecom, Server, Desktop, and Security Operations teams. 10+ FTE and Contractors

● Responsible for the annual budgeting of new hardware and software acquisitions and maintenance renewals

● Performed annual employee performance reviews and staffing requirements

● Led the implementation, upgrade, and support for Active Directory, Exchange, Lync, O365, Exchange Online, File, Print, DNS, DHCP, Citrix XenApp, RightFax, Avaya, Cisco

(switch, router, firewall), Netscaler, Juniper firewall, Radware load balancers

● Deployed Lync 2010 Enterprise Voice to support flexible workspace, mobile workers, and migration of users off Avaya platform

● Progressively promoted from desktop support, to desktop integration lead, to Windows server manager, to Group Manager of Server, Desktop, Telecom, Network, Security Operations teams

EDUCATION

University of Minnesota -College of Science & Engineering Minneapolis, MN

Bachelor of Science Degree: Major in Computer Science, Minor in Management Information Systems

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