Help Desk Support

Melvin Rodriguez

*** ******** **, *********, ** • 860-***-**** • *****************@*****.***

IT Support Specialist

Experienced IT professional with expertise in Help Desk Support, PC Image Migration, Inventory Management, and Software Deployment. Skilled in providing technical assistance to users, troubleshooting network connectivity issues, and ensuring efficient deployment of hardware and software solutions. Proficient in Windows OS deployment, SCCM imaging, and network security protocols. Fluent in Spanish. WORK EXPERIENCE

Artech L.L.C. • 01/2023 - 01/2023

Help Desk Support

GalaxE Solutions • 10/2022 - 01/2023

Help Desk Support

Verizon • 07/2019 - 02/2022

HCL America - IT Consultant

IT Consultant

Eversource (E2 Recruiting) Win10 • 08/2018 - 12/2018

{Job Title}

• Provide Help Desk Support to all Users

• PC Image Migration to Win 11 via SCCM

• Inventory Computers and Equipment

• Deploy Laptops & Desktops

• Ticketing Management with Service Now

• Provide Help Desk Support to all Users

• Provide Support to Executive Clients

• Password Configuring and Reset to multiple Applications

• Install and configure database applications

• Software troubleshooting

• Network Connectivity and troubleshooting

• Provide Help Desk Support to all Users

• PC Image Migration to Win 10 via SCCM

• Post Windows 10 Migration Test and Quality Support

• Inventory Computers and Equipment

• Provide Support to Executive Clients

• Inventory Management

Cigna Insurance • 10/2017 - 11/2017

{Job Title}

Coca Cola • 07/2017 - 10/2017

Desktop Technician

Travelers Insurance • 07/2016 - 12/2016

Desktop Specialist

Hartford Hospital • 10/2014 - 06/2015

IT Consultant

Shawmut Construction • 08/2014 - 08/2014

Win7 Deployment Technician

• Install Configure Windows 10 with SCCM

• Deploy Laptops & Desktops

• Executive Support

• Software Install & Support

• Deploy Video Phones

• Test Phones for Audio and Video

• Inventory Old Equipment

• Windows 7 Deployment

• Inventory Computers and Equipment

• Provide support for Users

• Windows 7 Hardware Refresh Deployment

• Image Laptops to Windows 7 via SCCM

• Bitlocker Encryption Support

• Schedule Deployment time with Users

• BMC Remedy Ticketing and Inventory Management

• Provide Support to all Employees and Executive Users

• Provide Help Desk Support

• Bitlocker Encryption Support

• Inventory Computers and Equipment

• Group Policy support via Active Directory

• Provide Support to Doctors and Executive Users

• Backup Personal & PST files manually

• Backup PC using Osmosis Migration

• Installed Win7 & Drivers

• Install Office & Restore PST files

• Inventory Computers and Equipment

UBS Financial • 03/2014 - 03/2014

Lead Deployment Technician

OneBeacon Professional Insurance • 07/2013 - 07/2013 Deployment Tech

Cigna Health Insurance • 02/2013 - 04/2013

Desktop Engineer

ST. Francis Hospital and Medical Center • 08/2012 - 01/2013 Flexible Systems IT Contractor

The Hospital of Central Connecticut, New Britain,CT • 03/2012 - 06/2012 Desktop Engineer

Oakleaf Waste Management, Windsor, CT

Help Desk Support

• Windows 7 Deployment

• Scheduling Deployment Times and Duration

• Inventory Computers and Equipment

• Provide support for Users and Technicians

• Windows 7 Deployment

• Inventory Management

• Imaged Computers to Windows 7 using SCCM

• Backup Data Using USMT and Deploy SSD Laptops

• Help Desk Support

• Windows 7 Deployment

• Inventory Management and Control

• Imaged computers with Windows 7 using SCCM PXE

• Packaged and shipped Win7 Computer to their destination Via UPS

• Addressing Help Desk Tickets and Resolving PC Issues

• Image computer inventory for future hospital projects

• Build and install new workstations for projects and new employees

• Deploy and Troubleshoot Apple Mac OSX and iOS Devices

• Windows 7 Deployment

• Imaged Hospital computer workstations : Desktops, and Laptops

• Built Workstations on Wheels

• Configured all Workstation on Wheels

• Inventory Management for PC Hardware

EDUCATION

Computer Networking Management

Branford Hall Career Institute • Windsor, CT

SKILLS

A+Hardware, Fluent in Spanish, Installing &Configuring Apple Mobile, Installing &Configuring Mac OSX, Installing

&Configuring Microsoft Lync, Installing &Configuring Server 2003, Installing &Configuring Windows 7, Installing

&Configuring XP, ITCM Software Deployment, MS Office 2007, Networking +, Network Security +, SCCM Imaging and Deploying

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