Business Analyst Quality Assurance

Sheriff Eyeteami Asokuarami

***********@*****.*** 443-***-****

LinkedIn: https://www.linkedin.com/in/sheriff-aso/ Summary

Critical thinking Business Analyst with over six years of experience in business analysis and eight years in quality assurance testing, specializing in User Acceptance Testing (UAT) and system requirements documentation. Demonstrated expertise in refining complex requirements to align with evolving stakeholder needs and delivering over 100 stakeholder- approved demos. Highly organized and detail-oriented, with a strong analytical mindset and problem-solving skills that drive successful project outcomes.

• Projects (Centre for Medicare and Medicaid Services, Federal Reserve Bank, Maryland., United State Postal Service, Social Security Administration and Veterans Affairs, Defense Logistics Agency)

• Good communication and interpersonal skills.

• Performed full lifecycle of testing

• ICAgile certified Functional Tester with over 8 years of experience creating/developing/executing test cases/plans/procedures and methodologies

• Expertise in Jira, MS Office suite (Word/Excel), regression/smoke/508 testing and documentation skills

• Excellent experience in Medicaid Eligibility Determination System with all facets of SDLC/STLC Highlights:

• Requirement Refinement and Requirement Traceability Matrix creation

• Successfully provided 4 projects of functional testing solutions for Center for Medicare and Medicaid Services/ Federal Reserve Bank/ Social Security Administration and United States Postal Services.

• Created/executed test scenarios, test scripts, test cases according to client requirements and wire frames.

• Designed/executed test cases according to the application functional specifications.

• Tracked defects and created detailed reports on Jira.

• Led different releases and made sure they pass through testing life cycle by working with ServiceNow developers.

• Provided frontend/backend application testing using Oracle SQL and secured CRT for logs.

• Planned/executed regression/smoke test and 508 testing. Technical Skills:

Programming Languages: SQL, JavaScript, Java, Visual Basic Studio Applications: SNOW, Version One, SQL Developer, Secure CRT, JIRA Software, Atlassian's Application Lifecycle Management (ALM), Microsoft Office, JIRA, SharePoint, ServiceNow IT Service Management, JMeter, Active Directory, AirWatch, Visio, Benthic, Jupyter Notebook, VPC, EC2, Auto Scaling, Systems Manager, S3 Lifecycle, IAM Role, AWS CLI, AWS Migration, SAP, OpenShift, Postman, Soap UI Operating Systems: Windows 10, Mac OSX, TC77

Skills: Business Analysis, Functional Testing (Frontend and Backend), Process Flows creation, Requirement gathering, Detail Oriented, Problem Solving, Agile Methodologies, Good Communicator, Team Player, Active Listening, Adaptability, Conflict Resolution,

Education:

Bachelor of Science in Electrical Engineering from Morgan State University, Baltimore, MD, 2016 Certifications:

ICAgile Certified Professional (ICP) - SaFe

ServiceNow Administrator (SNOW)

Certified Tester Foundation Level (CTFL)

Professional Experience:

Accenture Federal Services (Defense Logistics Agency) Jan 2024 – Present SNOW - Business Analyst / Functional Tester

Responsibilities:

• Implemented ITSM modules, including Incident, Problem, Change, and Request Management, to streamline IT service processes and improve operational efficiency in ServiceNow

• Manage UAT sessions for ServiceNow implementations, validating functionality and ensuring alignment with business needs across ITSM, CMDB, and ITOM workflows.

• Identifying and mapping the fields in ServiceNow to their corresponding fields in SAP

• Work closely with various stakeholders, including J6 (presumably a specific team or group), developers, and functional teams to ensure that solutions align with business needs

• Gather and document comprehensive business and system requirements

• Refined requirements to fit the changes of the stakeholders

• Create functional designs, process flows, and test plans that align with the technology solutions being developed.

• Write test cases and steps in User Acceptance Testing (UAT) format to ensure all requirements are covered during the testing phase.

• Execute user functionality and system testing

• Facilitate User Acceptance Testing (UAT) to ensure that the solutions meet business requirements

• Conduct training sessions for users to ensure they can effectively utilize the implemented solutions

• Provide ongoing support to users for optimal usage of the technology solutions.

• Log any defects identified during testing

• Collaborate with developers to ensure that defects are addressed and retested

• Actively participate in meetings to provide status updates on current tasks and contribute to solution discussions and sprint planning

• Demoed over 100 stories that were approved by the stakeholders. Accenture Federal Services (Veterans Affairs) Jul 2022 – Jan 2024 SNOW - Business Analyst / Functional Tester

Responsibilities:

• Provided expertise in planning, constructing, and executing test scripts in ServiceNow

• Tested CMDB relationships and dependencies to ensure proper configuration management

• Validated the impact and risk assessments of changes on the CMDB and the functionality of CMDB discovery and reconciliation processes

• Tested CMDB reports and dashboards for accuracy and usability

• Validated the accuracy and completeness of BIOS-related data in the CMDB

• Tested customizations and modules before deployment within and across ServiceNow instances.

• Applied business and functional knowledge to meet overall test objectives

• Ensured accessibility and understandability of testing results

• Collaborated with developers, end users, and organizations to create test plans and scripts

• Coordinated with test sites and team members for test event planning

• Experienced in creating comprehensive reports

• Tracked and reported identified errors and problems

• Configured necessary hardware and operating environments for testing

• Assisted in writing and developing test plans and procedures

• Demoed to product owners to get stories approval Accenture Federal Services USPS (Surface Visibility) Feb 2021 – June 2022 Functional Tester

Responsibilities:

• Responsible for multiple stories (Planning, Testing, Demoing)

• Demoed stories to client during application development

• Ran daily stand up to collect updates from resources to make sure the team is toward sprint’s end goal

• Conducted performance testing with Jmeter and Jupyter Notebook

• Performed continuous testing for security, API, and regression suite

• Participated in code reviews, monitors, and reports defects to support continuous improvement activities for the end- to-end testing process

• Used USPS TC77 for testing to complete Assign, Arrive, Depart, and In-transit testing for Trailers

• Helped client testers during UAT

• Worked with developers on new functionality, defects and change requests.

• Used AWS workspace to complete COVID-19 test kit order application

• Worked with dev-ops and developers when the environment is down Accenture Federal Services (Federal Reserve Bank) Jun 2019 - January 2021 Functional Tester

Responsibilities:

• Provided frontend/backend application testing using Oracle SQL and secured CRT for logs.

• Planned/executed regression, smoke test and 508 testing.

• Performed extensive golden copy ETL testing.

• Interpreted/understood requirements and design documents.

• Created/executed test scenarios, test scripts, test cases according to client requirements and wire frames.

• Demoed application functionality to Product Owners for approval.

• Tracked defects and created detailed reports on Jira.

• Worked closely with the developers to ensure all defects were resolved and all client requirements were met. Accenture Federal Services (Center for Medicare and Medicaid Services) May 2018 – May 2019 QA Functional Tester

Responsibilities:

• Designed/executed test cases according to the application functional specifications.

• Communicated defects with developers to ensure all client requirements were met.

• Identified, documented, and monitored defects on SharePoint.

• Performed full lifecycle of testing for Medicaid Eligibility Determination systems.

• Provided regression testing to validate quality assurance and to confirm defects were resolved.

• Provided daily testing status and score cards.

• Worked in Agile/Scrum environment.

• Communicated testing issues/blockers clearly to the team management.

• Applied business/functional knowledge including testing standards, guidelines, and testing methodology to meet the team's overall test objectives.

• Ensured all testing results were easily accessible and understandable.

• Provided backend application testing user Oracle SQL development. Social Security Administration - Accenture, Baltimore, MD January 2017 – April 2018 SNOW Business Analyst / Functional Tester

Responsibilities:

• Led different releases and make sure they pass through testing life cycle by working with ServiceNow developers.

• Responsible for assigning stories to testers and making sure each story life cycle is completed.

• ETL Testing on large data sets

• Led daily standups to track task of each resource on the team.

• Met with client as test lead to finalize requirements.

• Monitored test progress by assessing the work assigned to each resource and re-assign them as needed during the Testing Cycle or sprint.

• Worked with the team in supporting the provisioning/management of mobile services, devices and technologies using AirWatch/ServiceNow.

• Worked extensively in an Agile environment.

• Created functional requirements for systems application project.

• Responsible for updating Requirements Traceability Matrix (RTM)

• Performed functional testing within front-end and back-end applications

• Completed 508 testing and implementation of Regression testing at the end of every sprint

• Worked with developers to validate defects fixes before testing.

• Worked with client tester on go live in UAT

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