Patient Care Service Delivery

Name: TINUOLA IGUN

Preferred: DIAMOND IGUN

Dekalb, IL

331-***-**** **********@*****.***

OBJECTIVE

A dedicated and compassionate Nursing student at Northern Illinois University with a strong background in healthcare supervision and office management. Seeking to leverage excellent communication, organizational, and problem-solving skills to contribute to patient care in a clinical setting. Set to graduate with a Bachelor oF Science in Nursing in 2028.

EDUCATION

Northern Illinois University, DeKalb, IL

Bachelor of Science in Nursing

Expected Graduation: Spring 2028

Wilbur Wright college

Associate of Science in Health Sciences

WORK EXPERIENCE

Health Care Supervisor

Alpha Home HealthCare, Chicago IL April 2024-January 2025

Supervised daily office operations and effectively managed client and caregiver relationships to ensure excellent service delivery.

Communicated with clients to assess their healthcare needs and match them with suitable caregivers.

Ensured the safety and well-being of caregivers while addressing their concerns and fostering a positive work environment.

Organized schedules, managed administrative duties, and maintained detailed records using various software programs.

Demonstrated effective communication skills by actively listening to clients and caregivers, ensuring needs were met promptly and professionally.

Managed sensitive and confidential information with discretion and care.

SKILLS

Communication

Organizational Skills

Client Service

Active Listening

Problem-Solving

Team Collaboration

ADDITIONAL INFORMATION

Fluent in English

Proficient in Microsoft Office Suite, Google Workspace, and healthcare management software.

Strong work ethic and a passion for improving patient care.

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