Customer Service Desk
Resume:
NENCYBEN PATEL *** Marentette Ave,
Windsor,ON N*A 1Y6
***********@*****.***
EXPERIENCE
Staples, Windsor - Service Desk Customer Associate May 2022 - June 2023
● Kept records of customer interactions, management of the cash desk, processed customer accounts and filed documents.
● Collaborated with the team to quickly resolve customer complaints with the appropriate action.
● Effectively managed approximately 100+ incoming calls daily and sent the fastest resolution to customers via email mode.
● Maintained a professional and courteous demeanor at all times, ensuring that customers felt valued and respected during their interactions with the company.
● Received positive feedback from customers and supervisors for consistently delivering exceptional customer service and resolving issues promptly and effectively. Amazon, India - Customer Service Specialization Associate Jan 2021 - Apr 2022
● Working as a specialization associate for Canada and America, my primary duty was to promptly respond to customer enquiries via phone and email along with in person to Indian customers.
● Quickly and efficiently open customer accounts by accurately recording account information.
● Expertise in handling a team with 15 Individuals in North American sales like Easter, Black Friday, Cyber Monday and Prime holiday sales in extreme workload conditions and pressure.
● Excellent team player with a focus on collaboration, team- building and customer relations.
● Top performance in a row for 07 months in average customer handing time and feedback report with an average of 98%.
● Handling stock fulfillment requirements and warehouse Stock queries
● Interaction with UPS, Canada Post, USPS, FEDEX, Purolator, CEVA and DHL on a daily basis to minimize the customer efforts and drive the fastest result.
EDUCATION
Masters of Applied Computing – I.T. - May 2022 - Aug 2023 The University of Windsor, Windsor, Canada.
OTHER SKILLS
● Teamworker
● Punctuality
● Quick Learner
● Multi-tasking
● Positive attitude
VOLUNTEERING EXPERIENCE
Event Coordinator Volunteer - May - June 2023
Peer Support Center, University of Windsor, Windsor, ON
● Planned, marketed, and led an event aimed at reducing exam stress attended by over 50 students.
AVAILABILITY Full Time
Contact this candidate