Data Entry Customer Service
Resume:
John Cothran
Data Entry Specialist
*************@***.*** • 224-***-****
LinkedIn • Elgin, Illinois, USA
Detail-oriented professional with extensive experience in data entry and customer service. Proven track record of maintaining high accuracy rates while meeting productivity targets in fast-paced environments. Skilled in Microsoft Office. Recognized for exceptional attention to detail, strong work ethic, and ability to work effectively both independently and as part of a team. Committed to continuous improvement and transparent communication. Adept at enhancing project management efficiency through early completion of milestones and implementation of effective processes. Areas of Expertise
● Advanced Data Entry & Validation
● Problem Resolution
● Time Management
● Microsoft Office Proficiency
● Inventory & Account Management
● Process Improvement
● Customer Service Excellence
● Detail-Oriented Documentation
● Quality Assurance & Regulatory Compliance
Professional Experience
Robert Half, Elgin, IL
Project Assistant
2025 — Present
Coordinate inventory tasks to fulfill IDPH requirements by contributing to the completion of 900 pallets, which encompass over 20,000 assets. Ensure meticulous accuracy and timely proficiency in managing project details. Collaborate effectively within a team environment, emphasizing strong communication skills and adherence to OSHA safety regulations. Facilitate execution of administrative tasks tied to complex inventory projects.
● Completed project ahead of schedule, demonstrating efficient project management. J.P. Morgan Chase, Elgin, IL
Transaction Specialist II
2021 — 2024
Performed precise data entry, processing customer and account information with exceptional accuracy. Reviewed source documents to identify and address errors or omissions, ensuring data integrity and confidentiality. Applied efficient alphanumeric skills to maintain high productivity levels while adhering to company processes and procedures. Collaborated effectively within a diverse team environment to support joint objectives. Initiated updates for automation processes, enhancing efficiency.
● Achieved 100% accuracy in data entry tasks consistently.
● Contributed to streamlining workflow, reducing processing time. CVS Health, Mount Prospect, IL
Enrollment Coordinator
2016 — 2021
Reviewed incoming faxes and indexed all pertinent information to facilitate the enrollment process. Collaborated directly with Doctor's Offices to obtain missing or clarify incomplete data, ensuring accurate and complete records. Returned incomplete faxes for correction and directed prescriptions appropriately to Mail Order Pharmacy when specialty therapies were unavailable. Triaged prescriptions based on insurance requirements, standard operating procedures, and network status. Flexibly met business needs by adapting workflow to organizational priorities.
● Leveraged tech-savvy skills to enhance data accuracy and efficiency.
● Utilized effective communication to resolve discrepancies in patient information.
● Maintained high attention to detail in managing sensitive patient data. Aerotek, Mount Prospect, IL
Enrollment Coordinator
2015 — 2016
Handled enrollment procedures for patient referrals, processing between 519-634 cases per week. Received referrals via Outlook and verified patient details in multiple systems. Coordinated with physician offices to confirm patient information and ensure prescriptions are accurate before forwarding them to the appropriate data entry team. Maintained meticulous records, categorizing referrals by therapy and following up with physician offices for incomplete referrals. Communicated with Mail Order Pharmacies regarding therapies outside standard offerings, collaborating with data entry teams to obtain supplementary information as needed.
● Streamlined referral processing to improve handling speed and accuracy.
● Achieved high efficiency in coordinating communications with physician offices.
● Enhanced data verification processes contributing to reduced error rates. Page 2 2
The Salem Group, Arlington Heights, IL
Order Processor
2014 — 2015
Processed and organized a high volume of orders daily, handling between 50-70 orders with precision in a fast-paced environment. Verified all paperwork to ensure data accuracy and filled gaps in information by calling or emailing clients for clarification. Researched resident and work location details to validate information and compiled necessary documents. Assisted in enhancing customer interactions by promptly answering calls to confirm and update records.
● Streamlined order processing efficiency by handling 50-70 orders per day.
● Improved information accuracy through meticulous verification of documentation.
● Enhanced customer satisfaction through effective follow-up for missing information. Additional Experience
Bus Driver Durham School Services, Algonquin, IL Conducted thorough pre-trip and post-trip inspections of the bus, ensuring operational readiness and safety compliance. Diligently recorded inspection results on a tablet following each route completion. Safely picked up and dropped off students according to scheduled times, managing student behavior to maintain order during transit.
● Achieved commercial driving license (CDL) certification. FC Associate I (Seasonal) Amazon, Huntley, IL
Managed workflow by ensuring items complied with measurement and scanning standards for machine processing. Trained to handle five-pound and twenty-pound products. Scanned and organized items in full totes to adhere to height requirements before placing them on the outbound line. Kept operations running smoothly by replacing empty tote slots and monitoring machine for jams.
● Successfully trained in two key areas, enhancing operational efficiency. Staging Integration Technician Robert Half Technology, Hoffman Estates, IL Repaired iPod Touch devices and Verifone sleds to ensure full functionality. Managed imaging procedures for iPod Touch devices tailored to Office Depot store requirements. Coordinated enrollment and un-enrollment of iPod Touch software specific. Conducted troubleshooting to resolve issues with scanners, devices, and sleds. Verified all components were charged and operating correctly.
● Maintained high standards in device management, contributing to seamless integration with store systems. Quality Assurance Manpower, Elgin, IL
Conducted thorough verification of international shipments, ensuring part numbers and quantities matched picking tickets. Marked packages as verified and meticulously recorded package details both handwritten and via computer systems. Checked accuracy of paperwork related to Chili Shipments and systematically entered part numbers into Excel spreadsheets.
● Spearheaded a detailed verification protocol that improved shipment accuracy significantly.
● Enhanced tracking methods, boosting efficiency in package verification and record-keeping. Call Center Representative Collabera, Aurora, IL Managed high-volume inbound call inquiries, consistently handling 20-40 calls daily to provide effective resolutions and support. Assisted students in navigating login issues by verifying web addresses, login credentials, and account holds. Facilitated access to educational resources by emailing software links and guiding students in finding course materials.
● Contributed to an enhanced user experience by ensuring all students had access to necessary materials promptly. Service Clerk, Service Desk Jewel-Osco, Huntley, IL and Arlington Heights, IL Addressed and resolved customer inquiries with professionalism, ensuring smooth transactions at the service desk. Scanned and processed payments, managing turn-ins and securing funds with accuracy. Coordinated parcel pickups and cart retrievals, demonstrating commitment to efficient store operations.
● Improved checkout efficiency by streamlining scanning and bagging processes. Education
Southern New Hampshire University Online Currently enrolled - Coursework in General Studies Elgin Community College Elgin, IL Coursework in General Study
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