Customer Service Representative

Mrs. Keva Aleithia Morgan-Bailey

* ****** ****** ******** *******. Spanish Town, St. Catherine.

email:***********@*****.***. Ph:876-***-**** / 876-***-****

(D.O.B: 20/06/1983)

Career Object: My career objective is to make a productive and positive imprint on people's lives as a clerical worker. Using my talent and skills to enrich the institutions that I'm employed by and also be able to gain additional knowledge to eventually embark on being an entrepreneur in the near future.

Work Experience:

Ibex Global (6/2022 - Current)

Job Title: Customer Service Representative, Process customer’s contact & deliver prompt & efficient solutions via phone & email abiding by the policy provided by the company. Handling complex & dissatisfied customers professionally, follow up with them if & when required, Communicate & collaborate with relevant departments if required.

A-Bay Support: assist new agents in understanding the protocols on calls and team work.

Acting Quality Analyst: to monitor, evaluate & report any outliers ensuring that customer service meets standards and improves customer satisfaction.

Role's Education & Design Institute (9/2013 - 5/2022)

Job Title: Teacher/Office Assistant/Secretary

Duties: Teach: Reading, Mathematics, Introduction to Electronics, Human & Social Biology

sweep and prepare classrooms & School premises before school begins.

Lifeline Pharmacy (8/2019 - 8/2020)

Job Title: Customer Service Representative

Duties: Assist customers in placing their orders, Ordering supplies, Administering sugar and pressure test, Cashing orders placed by customers.

Education:

The Queen's School (9/1995 - 7/2000) - School leaving Certificate

Subjects obtained - CXC Subjects: P.O.A, P.O.B, Caribbean History, Integrated Sc., Mathematics, English A

CAPE Subject: M.O.B

Portmore Community College (9/2000 - 7/2001) - PEC: Pre-Engineering Course

U-TECH (9/2001 - 7/2004) - Diploma in Electrical Engineering Electronics Communication

Skills: Receptionist & Teaching

References:

Roan Paharsingh (Case Manager)

Beecher Bravo Attorney at Law - Ph. #: 876-***-****

Andrea Drummond (Laboratory Assist)

National Blood Transfusion - Ph #: 876-***-****

Contact this candidate