Case Management Guest Services

Carlo Catapang

Email: **************@*****.*** Phone: +63-965-***-****

Canada Tourist Visa valid until December 2031

Career Objective

Dynamic and dedicated professional with diverse experience in case management, hospitality and culinary roles, seeking opportunities to contribute to a Canadian organization. Equipped with a strong background in managing complex processes, excellent communication, and a proven ability to adapt to new environments. Aim to leverage my skills in a challenging role to support organizational goals and embrace multicultural experiences.

Professional Experience

Case Worker Jun 2023 - Present

Ca-Faith Lang Visa Consultancy, Batangas, Philippines

• Successfully manage the visa application processes for a diverse client base, ensuring timely and accurate submissions.

• Act as the primary point of contact for clients, providing guidance and support through complex visa application procedures.

• Demonstrate exceptional attention to detail in gathering necessary documents, ensuring full compliance with immigration regulations.

• Employ problem-solving skills to navigate challenges, resulting in a high success rate of visa approvals. Housekeeper/ Bellboy Jul 2022 to May 2023

Heart of D Ocean Beach Resort, Lemery, Batangas, PH

• Provided high-level guest services, including luggage assistance and informative room orientations.

• Upheld impeccable standards of cleanliness and orderliness in guest rooms, ensuring a pleasant stay for all guests.

• Proactively addressed guest needs and room issues, ensuring swift resolutions, and maintaining high satisfaction levels.

Cook

Sisigan sa Rizal, Lemery, Batangas, Philippines Jun 2019- Jun 2022

• Excelled in preparing traditional Filipino cuisine, specializing in Sisig, at a renowned local eatery.

• Managed kitchen inventory and collaborated with suppliers to ensure the availability of high-quality ingredients.

• Played a key role in team efforts to streamline kitchen operations, significantly reducing food waste and improving efficiency.

• Maintained stringent health and safety standards, contributing to a hygienic and safe kitchen environment. Education:

Bachelor of Science in Business Administration, Major in Marketing Lemery Colleges, Lemery, Batangas, Philippines - March 2020

• Graduated with a comprehensive understanding of marketing principles and business management.

• Participated in various team projects, honing skills in collaboration, strategic planning, and problem- solving.

• Developed a keen interest in market analysis and consumer behavior, completing a capstone project on marketing strategies for SMEs.

Relevant Skills:

• Excellent organizational and time-management skills, capable of handling multiple tasks efficiently.

• Strong verbal and written communication abilities, with a flair for clear and persuasive interactions.

• Adaptive to changing environments and cultures, with a positive outlook towards learning and development.

• Keen attention to detail, ensuring accuracy and quality in all tasks. Interests:

• Motivated to leverage my skills in a Canadian setting, I am passionate about contributing to the success of a multicultural team. I look forward to new challenges and opportunities to grow professionally and personally in a diverse work environment. References:

Available upon request.

Contact this candidate