Customer Service Data Entry

Sheryl James

***** *** *** *** * Lansing IL, ****8 219-***-**** **********@*****.***

Summary

To obtain a position within a company that will allow me to utilize my qualifications and experience. With strong organizational and interpersonal skills; able to maintain a positive attitude in fast-paced situations; working knowledge of all office equipment; proficient in the following Microsoft applications: Outlook, Excel, Word, and the internet, type 60 wpm, data entry, Share point system, Yard management system and Global freight communications system. Proven ability to drive business growth and improve workflow efficiencies while maintaining the highest standards in customer service.

Experience

OFFICE SUPERVISOR LINC LOGISTICS, HAMMOND, IN 06/2011-PRESENT

Co-Manage and coach a staff of 30 invoice clerks.

Manage a relationship with multiple staffing agencies.

Maintain employee files.

Perform employee reviews and make recommendations for promotions.

Prepare operational schedules and reports and records related to business activity.

Generate statistical reports and records related to business activity.

Work closely with vendors and carriers.

Order Office Supplies and upkeep of all equipment.

Perform all duties as a clerk and lead when needed.

Handle customer service issues.

Build incoming loads.

Train new clerks

Verify and modifies computer information to match Bill of Ladings

Log in inbound packages from gate to proper logs

Performs other clerical duties daily faxing, copy, and filling

Schedule drop and live unloads for carriers

Scan paper work to share point

Answer incoming telephone calls

Maintain the company OS&D program and freight claims, including tracking and reporting all claims and OS&D reports.

Analyze trends from KPI reports and develop initiatives for process improvement for OS&D freight claims management.

CHICAGO SPORT SERVICES/STAND SUPERVISOR CHICAGO, IL 10/2010-9/2014

Monitor and train employees

Send end of the day reports

Handles customer complaints

Order food and supplies for stand

CORPORATION/FRONT END SUPERVISOR CHICAGO 9/2008-6/2011

Handled customer complaints

Cash Handling/ Balanced cash drawers

Customer service calls

Prepared end of the day reports

Trained new cashiers

CHICAGO LAND AGENCY SERVICES- CUSTOMER SERVICE REP CHICAGO, IL 4/2004-2/2009

Prepared Title policies

Scheduled and confirmed closings

Prepared settlement statements

Issued Date Down endorsements

Communicated with and serviced Attorney’s and Lenders

Printed closing packages

Operated postage machine shipped and received inner office mail

Performed administrative and clerical duties

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