Customer Service Field
Resume:
Robert Cain
Ridge, NY *****
********@*****.***
Work Experience
Customer Service Representative/Driver
Final Gift Pet Memorial Service-Middle Island, NY
August 2020 to Present
• Managed route for animal hospitals, delivering remains to clients and crematory/cemetery.
• Ensured vehicle maintenance and cleanliness for efficient operations.
• Organized and executed pickups and deliveries according to route sequence. Production Supervisor
Cintas-Holbrook, NY
June 2017 to August 2020
• Managed all production operations for facility services location, including loading and unloading trucks, ordering products, and supervising a team of employees.
• Controlled and monitored product inventory flow through the facility to ensure efficient operations.
• Achieved a 15% increase in productivity by implementing streamlined processes and optimizing inventory management.
Route service sales representative
Cintas-Central Islip, NY
March 2015 to June 2017
• Delivered products to customers in Long Island, ensuring full delivery and resolving any issues promptly.
• Managed customer requests for product additions or deductions, maintaining customer satisfaction.
• Efficiently resolved customer issues, contributing to a positive customer experience. Supervisor
Triwire engineering solutions-Ronkon
April 2014 to March 2015
• Supervised a team of 30+ field service technicians, routing daily work based on skills.
• Conducted quality checks on technicians' work and provided on-the-job coaching for skill improvement. Field service technician
Triwire engineering solutions-Ronkonkoma, NY
December 2010 to April 2014
• Installed, serviced, and repaired telecommunication services for customers in Long Island.
• Troubleshot issues to ensure satisfactory service for telephone, internet, and CTV services. Warehouse Worker/service department
Central business systems-Melville, NY
February 2009 to November 2010
• Managed assembly of copy machines, maintained warehouse, and fulfilled supply orders for customers at Central Business Systems.
• Provided exceptional customer service by taking supply orders, addressing customer issues over the phone, and delivering copy machines.
• Drove delivery truck to ensure timely and efficient delivery of products to customers Field service technician
Cablevision-Port Jefferson Station, NY
June 2006 to November 2008
• Installed and repaired telecommunication services for Cablevision customers in Port Jefferson Station, NY.
• Conducted troubleshooting to ensure optimal service and customer satisfaction.
• Collaborated with team members to address technical issues efficiently.
• Developed strong problem-solving and communication skills in a fast-paced environment. Cashier/ maintenance
Waldbaums-Rocky Point, NY
September 2002 to June 2006
• Managed cash transactions and customer orders, ensuring accuracy and efficiency.
• Maintained cleanliness and organization of store, including restrooms and overall appearance. Education
Certificate program in Information Technology
DeVry University-Chicago - Remote
January 2023 to June 2024
High school diploma
Rocky point high school - Rocky Point, NY
1999 to 2005
Skills
• Field Service (10+ years)
• Cabling
• Service Technician Experience
• Production Management
• Telecommunication (8 years)
• Delivery Driver Experience
• Troubleshooting
• Computer Networking
• LAN
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