Customer Service Representative
Resume:
Anita W. Robinson
Apt # U-24
Jackson, MS 39206
****************@*****.***
Education
Jackson State University
Jackson, MS 39204
Business Administration &
Accounting
Objective
Goal-oriented administrative professional focused on delivering exceptional results to meet/exceed expected business and client demands. With over 25 years of Customer Service, I have learned to be an effective communicator in high stress situations, and I have also learned various de- escalation techniques. I am an organized decision-maker with excellent interpersonal and communication skills.
Key Skills
Microsoft Office,
Active Listening,
Teamwork, Written & Oral
Communication, Creativity &
Problem Solving, Cash
Management
Experience
September 2021 -Present
Contact Center Specialist • Horne
• Provided advanced communication, problem solving, and knowledge skills as a call center representative for Horne.
• Provided exceptional customer service and problem-solving skills to assist with applicant’s issues.
November 2008 – February 2022
Customer Service Representative • TJ Maxx
• Assisting customer with the product knowledge
• Managing and assisting with several departments in the store. April 2020 – August 2021
Customer Service Representative • Continuum
• Provided exceptional customer service and problem-solving skills to assist with
• Answer any questions and inquiries about applicant’s medication. September 2017 – March 2020
Assistant Store Manager • Dixie Self-Storage
• Answer incoming calls from customers concerning Rentals and inquires about store prices.
• Assisting potential customers with all renting inquires. References
Available upon request
Contact this candidate