Support service attendant

MAHSA JAFARIAN

905-***-**** **********@*****.** Hamilton, ON

SUMMARY

Dedicated Social Worker with expertise in community support, advocacy, and program development. Actively engaged in volunteer initiatives, fostering community resilience and cultural integration. Skilled in case management, crisis intervention, and collaboration to drive meaningful social impact. EDUCATION

Azad University, Tehran, IRAN

Bachelors of Social Work Graduated 1994

Mohawk College, Hamilton, ON

Social Service Worker Diploma Graduated 2006

PROFESSIONAL EXPERIENCE

Social Worker at Tehran Hospital, Iran

Social Worker 1994– 1995

• Provided emotional and psychological support to patients and families.

• Assisted patients in accessing financial aid, housing support, and community resources.

• Conducted assessments and developed individualized care plans to improve patient well-being.

• Collaborated with medical staff to ensure care for patients. Subway Sandwhiches, Hamilton, Ontario

Restaurant Co-Owner 1996– July 2017

• Performed and directed overall restaurant management.

• Ensured that food safety, production preparation and cleanliness standards were maintained.

• Responsible for recruiting staff, overseeing training programs and managing a team of 20 employees.

• Responsible for inventory, inventory schedules and money control systems. March of Dimes, Hamilton, Ontario

Support Service Attendant 2016– 2021, 2025-Present

• Assisted individuals with different disabilities in daily activities and personal care.

• Ensured a clean, safe, and comfortable environment.

• Offered companionship and emotional support.

• Monitored and documented client well-being.

March of Dimes, Hamilton, Ontario

Community Support Leader 2021– 2025

• Supervised and trained staff to ensure high-quality care and support services.

• Assisted with client assessments and developed personalized care plans.

• Coordinated community programs to enhance client independence and well-being.

• Communicated effectively with clients, families, and healthcare professionals to ensure quality support. VOLUNTEER WORK

Iranian Social and Cultural Association of Hamilton, Hamilton, Ontario Not For Profit Facilitator 2018 – Present

• Led cultural and social programs to support and unite the Iranian community.

• Planned, coordinated, and facilitated events, workshops, and community initiatives.

• Managed outreach efforts, partnerships, and volunteer engagement.

• Advocated for cultural awareness and inclusivity. SKILLS

• Computer Skills: MS Office, MS Excel, MS Word, MS PowerPoint.

• Skills: Critical thinking, verbal and written communication, leadership, decision making, scheduling and data management.

• Language Skills: English (fluent), Persian (fluent)

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