Customer Service Support
Resume:
Pawandip
Kaur
gurpawan****@gm
ail.com
Calgary, AB T1Y 484
SUMMARY
Dedicated Customer Service Specialist providing skills to prioritize and
multi-task in fast-paced working environment. Successfully works as part of
team to reach personal and business goals. Known for successfully handling
escalated customer support issues.
SKILLS
« Shipping and logistics « High-energy attitude
« Inbound and outbound « Positive and professional
calling « Adaptive team player
« Complaint handling
EXPERIENCE
Customer Service Representative
Amritsar, Punjab
Bells overseas immigration / Mar 2022 to Dec 2024
« Gathered customer feedback through surveys and used the data to
improve customer service.
« Conducted regular follow-up calls with customers after resolving
their issues.
¢ Performed administrative tasks such as filing paperwork, updating
databases and generating reports.
« Answered inbound calls, chats and emails to facilitate customer
service.
Warehouse Worker
Amritsar, Punjab
reliance/Jul 2020 to Jul 2021
« Packaged items carefully using protective materials like bubble
wrap or foam sheets.
« Inspected incoming shipments for damage or discrepancies.
« Assembled orders according to customer requests.
EDUCATION AND TRAINING
Master of Arts: Arts Education
Guru Nanak Dev University May 2020
Amritsar, Punjab, India
Beautician: Makeup
Lakame Oct 2014
Amritsar, Punjab
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