Business Development Client Engagement
Resume:
THOMAS WOLFGANG NIETMANN
*********@*****.*** / 1-365-***-****
SUMMARY
Energetically led Gateway Solutions as Owner, mastering client engagement and construction quality standards. Expert in navigating project challenges, ensuring timely completion with a keen eye for detail in residential and commercial projects. Excelled in multitasking and plumbing expertise, significantly enhancing customer satisfaction and operational efficiency. Seasoned small business owner with 30+ years of experience in installations, operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development and achieve client satisfaction.
SKILLS
Client engagement optimization
Customer relationships
Project estimation and bidding
Customer service
Multitasking and organization
Scheduling and planning
EXPERIENCE
Owner / Gateway Solutions - Guelph/Hamilton/Simcoe, Ontario 05/1990 - Current
Visited job sites and reviewed plans with clients to ascertain the scope of projects.
Minimized project time by negotiating with suppliers for pricing and timely deliveries.
Implemented corrective action plans when necessary due to unexpected delays or obstacles encountered during the service/construction/installation process.
EDUCATION AND TRAINING
Masters of Heritage Restoration: Heritage Stone Building Repair/restoration 08/2003
INTBAU Prince's Trust - Sighisoara, Romania
LANGUAGES
English:
Native/ Bilingual
German:
Native/ Bilingual
French:
Limited
Italian:
Limited
Romanian:
Limited
LANGUAGES – ADDITIONAL INFORMATION:
I was born in Toronto Canada one year after my parents and siblings emigrated from (then West) Germany. My first language is German (Hoch Deutsch). As a very young child I learned English and subsequently French, as we lived in northern Ontario. Through extensive travel throughout my life, I have learned passable Italian, Spanish, and Romanian.
I have travelled to over forty countries in the northern hemisphere, mostly in Eastern and Western Europe with some north African travel. While enjoying first class travel, I also love travel off the beaten track and even “roughing it”. I am experienced in air travel and train travel, as well as car and coach travel. Through all of my journeys I have always sought out and booked my own transportation and accommodation. Travelling in this way has led me to be adaptable and to “think on my feet”.
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