Customer Service Part-Time and full time - hostess

Gleydcy Kellen Gonçalves Gomes

**** ****** ****, *** ***, Apopka, FL 32703

Phone: +1-689-***-**** Email: ********@*******.***

Professional Summary

Energetic and disciplined professional with a strong background in performing arts and hospitality. Bringing the grace, leadership, and resilience developed over a lifetime as a classical ballet dancer and teacher, combined with the efficiency, organization, and customer-centric mindset from years of front-desk management experience. Highly adaptable, quick to learn new systems and routines, and skilled in leading teams, managing schedules, and creating welcoming environments. Fully available for both full-time and part-time positions, and open to relocation for the right opportunity.

Professional Experience

VIP Guest Relations & Front-of-House Leader

Boteco do Manolo – Orlando, FL 2022 – 2025

- Managed and supervised the hostess team to ensure a seamless guest experience.

- Planned and executed reservation systems for high-volume days and special events.

- Conducted staff training on customer service, hospitality protocols, and POS operations.

- Addressed and resolved customer inquiries with professionalism and efficiency.

- Maintained high satisfaction ratings on customer review platforms through excellent front-of-house operations.

Sales Associate Customer Service

Outlet Mall Kiosk – Orlando, FL 2020 – 2021

- Assisted customers with product selection, purchases, and service inquiries.

- Managed inventory, restocked merchandise, and maintained display quality.

- Provided bilingual customer service, ensuring satisfaction for a diverse clientele.

Biomedical Laboratory Technician

Various Hospitals and Labs – Brazil 2017 – 2019

- Performed laboratory analyses in hematology, immunology, microbiology, and clinical biochemistry.

- Oversaw laboratory operations as chief technician in a hospital emergency setting.

- Supported diagnostic services and ensured accurate, timely results.

- Participated in national congresses, technical training, and scientific research activities.

Ballet Instructor – Classical and Jazz

Freelance & Dance Schools – Brazil 2012 – 2018

- Taught classical ballet and jazz to children, teenagers, and adults.

- Choreographed performances and organized student recitals.

- Lifelong dancer with strong foundations in classical techniques, artistic expression, and physical discipline.

Education

Bachelor’s Degree in Biomedical Science

Faculdade Integrada Brasil Amazônia – FIBRA (Brazil) Graduated: June 2018

Classical Ballet and Jazz – Escola de Dança Municipal de Altamira, Brazil Graduated: 2012

Key Strengths

- Customer Service & Conflict Resolution

- Team Leadership & Staff Training

- Front Desk & Hospitality Management

- Microsoft Office Suite (Word, Excel, PowerPoint)

- Scheduling and Reservation Management

- Laboratory and Clinical Research Knowledge

Languages

- Portuguese – Native proficiency

- English – Intermediate proficiency

- Spanish – Basic proficiency

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