Customer Service Bilingual

Debora Caba Azcona

Belleville, NJ 973-***-**** ***********@******.***

Bilingual Customer Service Professional (English/Spanish) Professional Summary

Friendly and dependable bilingual customer service professional with 5+ years of experience in fast-paced, customer-facing environments. Skilled in communication, conflict resolution, and team leadership. Fluent in English and Spanish with a proven ability to build relationships and maintain high customer satisfaction. Seeking a remote customer support role where I can bring value through empathy, problem-solving, and efficiency. Skills

- Fluent in English & Spanish

- Excellent Verbal & Written Communication

- Conflict Resolution & Active Listening

- Remote Communication Tools (Zoom, Google Meet)

- Team Collaboration

- Time Management & Multitasking

- Customer Relationship Building

Professional Experience

● Store Supervisor – Lidl US

Belleville, NJ October 2023 – Present

- Supervise daily store operations, leading and supporting front-line employees

- Handle store safe, cash drawers, and money reconciliation procedures

- Oversee food ordering, inventory management, and product merchandising

- Utilize POS systems to manage transactions and troubleshoot issues

- Ensure smooth workflow and high standards of customer satisfaction

● Assistant Manager – Chipotle Mexican Grill

Newark, NJ September 2019 – August 2024

- Promoted from crew member to management within 2 years

- Oversaw hiring, training, and onboarding of 30+ staff

- Created bi-weekly schedules for a large team

- Resolved customer issues with professionalism and empathy

- Maintained high standards in service and cleanliness

- Held ServSafe Certification (Valid through Feb 2027)

● Cashier & Customer Service – Extra Supermarket

Newark, NJ October 2018 – January 2019

- Assisted customers at checkout and handled transactions

- Provided friendly service in a fast-paced environment

- Left due to transportation issues

Education

East Side High School – Newark, NJ

Diploma, Graduated June 2020

Certifications

ServSafe Food Protection Manager – Expires February 2027

Contact this candidate