Business Analyst Project Management

Sonali Pal

Piscataway, NJ ***** ************@*****.*** +1-732-***-****

PROFILES

www.linkedin.com/in/sonali-pal-2b3628157

SUMMARY

Detail-oriented and results-driven Business Analyst with over 4 years of experience in User Acceptance Testing (UAT), System Integration Testing (SIT), and Rebates/Payments systems, specializing in Model N Powered by N and Flex. Proven ability to manage end-to-end business simulation testing, collaborate with cross-functional teams, and ensure smooth execution across complex enterprise platforms such as CORE/CCRA, TransAct, S4, and ICS. Adept at converting business needs into actionable testing scenarios and driving seamless coordination between IT and business teams.

EDUCATION

Harrisburg University of Science and Technology Pennsylvania, USA

Master of Science (M.S.) in Project Management/ GPA 3.9 May 2023-April 2025

Devi Ahilya Vishwavidyalaya University Indore, India

Master of Commerce in Taxation/ GPA 3.8 2016-2018

Devi Ahilya Vishwavidyalaya University Indore, India

Bachelor of Commerce in Finance/ GPA 3.8 2012-2015

CORE SKILLS

Model N Powered by N & Flex (Rebates/Payments)

UAT, SIT, Business Simulation Testing (E2E)

TransAct Signify, S4, CORE/CCRA, ICS

Test Case Development & Execution

Defect Lifecycle Management

Requirements Gathering & Documentation

Data Preparation & Validation

Cross-functional Team Coordination

JIRA, HP ALM, Excel (Pivot Tables, VLOOKUP)

Agile & Waterfall Methodologies

EXPERIENCE

Punjab National Bank Indore, India

Senior Business Analyst September 2018 – February 2022

Led SIT and UAT planning and execution for major upgrades in core banking applications, focusing on transaction processing, digital onboarding, and reconciliation systems.

Coordinated testing efforts between internal IT teams and third-party vendors to validate functionality across modules like Payments, Loans, and Customer Information Files.

Prepared comprehensive test cases and data sets to simulate E2E business scenarios, identifying over 60+ critical issues pre-production.

Documented functional specifications, system behavior, and ensured seamless mapping between BRDs and test cases.

Participated in defect triage calls and sprint demos, enabling real-time feedback and agile resolution.

Collaborated with cross-functional teams to track test progress, escalate risks, and secure stakeholder sign-offs.

Created SOPs and walkthroughs for smooth knowledge transition to operations post-deployment.

Globe Minded Indore, India

Business Analyst January 2016 – September 2018

Supported SIT/UAT execution and business simulation testing for Model N–powered solutions in the Rebate & Payments domain.

Led E2E testing efforts from systems like CORE/CCRA and ICS to downstream platforms like TransAct S4 Signify, ensuring data flow integrity and rule-based rebate logic.

Managed test data preparation, scenario execution, and defect tracking in collaboration with QA and business SMEs.

Documented configuration gaps, data mismatches, and test coverage metrics, helping improve platform stability by 35%.

Facilitated communication between offshore QA, business analysts, and client-side IT teams for test planning, triage, and release readiness.

Participated in functional walkthroughs and business validation workshops, ensuring deliverables aligned with stakeholder expectations.

CERTIFICATIONS

Generative AI Overview for Project Managers Project Management Institute

The Basics of Scrum Project Management Institute

SQL for non-programmers LinkedIn Learning

Business Analyst Live Project TechCanvass

Certified Associate in Project Management (PMI-CAPM) Project Management Institute (In Progress)

ACADEMIC PROJECTS

FitConnect Fitness Mobile Application January 2024 - June 2024

Master of Science in Project Management Harrisburg University of Science and Technology

Spearheaded end-to-end planning and execution of a fitness mobile app upgrade, incorporating key financial tech features such as fund transfers, bill payments, card management, loan applications, biometric login, and 2FA.

Managed project execution using Scrum methodology in Jira, including sprint planning, backlog grooming, and daily standups to ensure timely delivery.

Led risk management efforts by identifying project risks, developing mitigation plans, and continuously monitoring issues through risk logs.

Collaborated with business stakeholders and developers to refine user stories, ensure alignment with business needs, and validate system designs.

Developed project timelines, Gantt charts, and stakeholder reports to monitor progress and communicate updates.

Conducted iterative testing, usability assessments, and sprint demos to validate user experience and refine functionality.

Bank of People: Cashback Card Launch December 2024 - February 2025

BA LIVE Project Course TechCanvass

Analyzed existing digital banking workflows to perform GAP analysis for implementing cashback credit card features.

Defined and documented new requirements related to fund transfers, QR code payments, and two-factor authentication (2FA) in collaboration with the product team.

Facilitated cross-departmental workshops with tech, legal, and compliance teams to ensure adherence to banking regulations and internal controls.

Developed business requirement documents (BRDs), user stories, and acceptance criteria to support agile development.

Created training guides and user manuals for end users and contributed to knowledge transfer sessions for internal teams.

Supported UAT planning and execution, ensuring critical workflows were validated prior to release.

KEY ACHIEVEMENTS

Executed 100+ end-to-end UAT and SIT test scenarios across core banking modules at PNB, reducing post-deployment issues by 40% and accelerating release cycles by 15%.

Led cross-system integration testing from ICS to TransAct S4 Signify at Globe Minded, identifying critical data flow mismatches and enabling a 25% improvement in rebate processing accuracy.

Developed and maintained reusable test data frameworks for Model N rebate/payments platform, significantly cutting down test prep time by 30% and improving test coverage.

Successfully coordinated testing efforts between business, IT, and vendor teams, ensuring all UAT sign-offs were secured on schedule for 3 major product launches within one year.

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