Systems Administration / IT Support / Network Operations

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VIRGIL HOOVER

Systems Administrator

PROFESSIONAL SUMMARY

Network Technician with over 14 years of extensive expertise in managing IT infrastructure and enhancing system reliability. Proficient in HTML, CSS, Python, and Azure, with a proven track record in automating processes and improving network performance. Passionate about leveraging innovative solutions to drive operational excellence and ensure secure, seamless connectivity.

EMPLOYMENT HISTORY

OVERWATCH CONTROL CENTER TECHNICIAN - Cavalry Solutions - Greenwood Village, CO Jan 2020 – Apr 2025

Manage network alerts, ensuring swift issue resolution and system reliability.

Implement automated Windows Server patching, enhancing security and reducing manual tasks.

Troubleshoot network connectivity, maintaining operational continuity and performance.

Monitor Linux server disk space, preventing storage issues and ensuring optimal performance.

Develop Azure labs with Ansible, supporting training and project development.

NETWORK OPERATIONS TECHNICIAN - Fresenius Medical Care - Greenwood Village, CO Oct 2016 - Nov 2019

Monitored servers and networks using Nagios, escalating issues to ensure reliable operations.

Developed tools like a database updater and incident tracker, enhancing team efficiency.

Troubleshot wireless controllers and medical fridges, maintaining system integrity.

Automated processes and reports, resulting in measurable improvements in workflow.

Provided support and triaged requests, ensuring high-quality assistance and satisfaction.

NETWORK OPERATIONS ADMINISTRATOR - Fetter Logic - Denver, CO May 2011 - Nov 2015

Managed backup operations with Commvault, InMage, and Actifio, ensuring data integrity.

Monitored servers and network equipment using Nagios, SolarWinds, and Alchemy Eye.

Provided SLA compliance reports, maintaining high service standards.

Utilized scripting to streamline tasks and improve efficiency.

Delivered helpdesk support for IT infrastructure, enhancing system reliability.

EDUCATION

BACHELOR OF SCIENCE: NETWORK AND COMMUNICATIONS MANAGEMENTDec 2012 - Aug 2013

DeVry UniversityWestminster, CO

Graduated with 3.98 G.P.A. - Graduated summa cum laude - Dean's List Fall 2012 – Fall 2013

ASSOCIATES OF SCIENCE: NETWORK SYSTEMS ADMINISTRATIONDec 2010 - Nov 2012

DeVry UniversityWestminster, CO

Graduated with 4.0 G.P.A. - Graduated summa cum laude - Dean's List Fall 2010 – Fall 2012

Member of DR@DeVry (A research Infrastructure Project)

COURSES

NAGIOS CERTIFIED PROFESSIONAL - Nagios Apr 2018

AZURE FUNDAMENTALS - Microsoft Aug 2024 - Present

NAGIOS CERTIFIED ADMINISTRATOR - Nagios Aug 2018

SKILLS

Python (Experienced), HTML (Skillful), CSS (Beginner), PHP (Beginner), JavaScript (Novice), SQL (Skillful), Java (Skillful), C++ (Beginner), TCP/IP (Experienced), Windows (Experienced), Linux (Experienced), Azure (Beginner), Ansible (Skillful), Git (Skillful), SolarWinds (Experienced), Nagios (Experienced), VMware (Skillful), Networking (Skillful), Scripting (Experienced), Troubleshooting (Experienced).

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