Analyst Ii Technical

VINCENT CERTO

** ********** **., ********, ** ***42 · 845-***-****

***********@*******.*** (email)

Seeking a position in a Warehouse environment that is seeking a quick learner in a team environment.

EXPERIENCE

UPS

TECHNICAL ANALYST II, TRANSACTION SYSTEM PROGRAMIMG GROUP

DATES FROM 10/2015 – 03/2021

Responsible for building and supporting IBM API Connect infrastructure. Responsibilities included successful dual Datacenter ground up appliance builds (black box and VMWare), applying necessary product enhancements and fixes, troubleshooting network issues. Allocated 90% of my time.

Responsible for Mainframe support. Responsibilities included object changes within CICS 5.3 OS, including performance tuning of the OS to meet peak business demands. Allocated 10% of my time.

TECHNICAL ANALYST I, ENTERPRISE SYSTEM MANAGEMENT GROUP

DATES FROM 08/2010 – 09/2015

Responsible for configuring and supporting Opsview monitoring infrastructure. Opsview used to monitor web and web application objects for both external and internal UPS customers.

DATES FROM 10/2008 – 7/2010

Responsible for documenting all UPS monitoring tools for the purpose of determining where there was duplication in the company.

DATES FROM 5/2005 – 09/2008

Responsible for software distribution using IBM and Microsoft software distribution tools to Windows servers and workstations. This included both application updates, monthly scheduled security patches and follow-up server patch troubleshooting/remediation.

DATES FROM 10/2003 – 04/2005

Responsible for coordinating and originating new system and application turnover documentation for acceptance by Operations first level monitoring groups.

MIDRANGE OPERATIONS DESK SUPERVISOR,

DATES FROM 08/1998 – 09/2003

Responsible for supervising operators and their duties during shifts. Trained new operators as needed. Responsibilities included operator evaluations, providing merit and promotional raises.

Responsible for starting a new monitoring desk for UPS internet applications and systems to more quickly identify and resolve problems.

MIDRANGE OPERATIONS DESK OPERATOR,

DATES FROM 02/1996 – 07/1998

Responsible for first level monitoring, troubleshooting, and support on 24 x 7 desk. Escalate incidents to second level. Open tickets and conference bridges as necessary for incidents.

Update procedural documentation as required.

EDUCATION

MAY 1985

BACHELOR SCIENCE GEOLOGIC SCIENCE, SUNY BINGHAMTON

SKILLS

Microsoft Office

Microsoft Outlook

Microsoft Excel

ACTIVITIES

Big Sports fan. Also was USSF referee for many years.

Love following stocks and technology. What’s the next big thing?

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