Opry Entertainment Moody Center

Andrea Rivera-Maldonado

*****************@*****.*** 407-***-**** www.linkedin.com/in/andrea-rivera-maldonado-081ab824b Career Objective: Motivated Marketing major with a minor in Political Science seeking a summer internship to apply analytical, communication, and strategic thinking skills in marketing, political, legal, or sales environments. Passionate about leveraging research and consumer insights to drive impactful decisions and contribute to organizational success.

EXPERIENCE

Break-Awayz – Flagler Beach, FL

Server, Part-time August 2024 – Present

● Top Earner & Menu Expert: Memorized 100+ menu items and achieved top earner status, demonstrating exceptional customer satisfaction, product knowledge, and service quality.

● Technical Systems Manager: Managed POS and CRM systems, efficiently processing over 50 orders per hour with zero errors.

● Team Collaborator & Problem Solver: Assisted in training new hires, improving service efficiency, and proactively resolving customer concerns to enhance the overall dining experience. Faro Beachside - Flagler Beach, FL

Shift Lead, Full-Time December 2021 – January 2024

● Shift Operations Leader: Managed daily operations for a 100+ seat restaurant, overseeing 10+ staff members and reducing wait times by 25% to enhance service efficiency.

● Employee Development & Training: Trained and mentored 10+ employees, increasing team efficiency by 25% and improving customer satisfaction scores.

● Revenue Growth Strategist: Implemented upselling techniques that increased revenue by 15%, raising average check sizes by $10+ per table.

EDUCATION

University of North Florida – Jacksonville, FL

● Bachelor’s Degree in Marketing Minor in Political Science Aug 2023 – Dec 2026

Grade: Junior Cumulative GPA 3.43

Volunteer Work

Pet Rescue By Judy – Sanford, FL

Dog Walker Jan 2020 – Aug 2020 (8 mos)

● Walked and socialized rescue dogs, helping them adjust to human interaction and increasing adoption chances.

● Educated potential adopters on pet behavior and care to promote responsible pet ownership. Alzheimer's Association – Remote

Volunteer Administrative Assistant Aug 2019 – Feb 2020 (6 mos)

● Assisted volunteer coordinators with organizing and managing data using Excel.

● Transferred and updated information across multiple files to ensure accuracy and efficiency.

● Supported administrative tasks to improve workflow, record-keeping, and event coordination. Certifications

CPR Certification

State of Florida Department of Health

Issued Apr 2021 · Expired Apr 2023

Certified Nursing Assistant (CNA)

State of Florida Department of Health

Issued Apr 2021 · Expired May 2022

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