Network Engineer Iii
Resume:
Richard E. Marquez
Lancaster, CA
****.***********@*****.***
Career-minded individual with over 27 years of experience that is looking for a challenging and rewarding position which will
effectively utilize my proven technical abilities, proactive planning, and interpersonal skills, in order to contribute to
the overall success, stability, growth of the business and to the information technology team.
EXPERIENCE
Lereta 1/2019 – Present
Network Engineer III Contractor from 1/2019-4/2019 Hired Perm 4/2019 – Present
TekSystems - Contractor – Network Engineer III 1/2019 – Present
Setup all devices in Intune to monitor and apply specific policies
Setup Crowdstrike and deployed to all devices on the network
Setup ManageEngine AD360\ADManager Plus to manage Active Directory
Manage Azure AD\Microsoft Entra
Setup RAPID 7 and deploy across the environment to track vulnerabilities and remediate any issues it finds.
Team Lead for special IT related projects
Manage Microsoft Share Point.
Setup Windows Defender Application Control so we can control applications being installed on our Windows 10 and 11 environment.
Setup and manage Microsoft Defender on all Microsoft devices.
Deploy and manage ServiceNow.
Setup and Manage Aristotle Insight to detect any suspicious activity.
Setup and maintain Solarwinds environment.
Setup PDQ Deploy to create packages to deploy to company devices.
Manage Windows Sever AD Domain for 2016
Manage Office 365 and work on migrating all VDI users to Office 365
Build and manage VMware ESXi 6.5 environment
Manage VMware Horizon 7 VDI environment
Manage TRAPS Anti-virus server with deployments to new clients and coordinating updates when required.
Document and plan datacenter move from in-house datacenter to datacenter housed in Cyxtera in Irvine.
Built new VMware ESXi 6.7 environment at Cyxtera to migrate all VM’s over with Zerto.
Built New VMware Horizon 7 VDI at Cyxtera to migrate all VDI’s
Setup ManageEngine Desktop Central for Patch Management, Software deployment, Mobile Device Management and for its Reporting capabilities.
Create Powershell scripts for tasks in VMware and for any other tasks that are needed.
Setup and manage ManageEngine ADManager Plus to manage the AD environment.
Setup Manage Engine OPUTILS to manage current IP Scopes and all new IP Scopes at the new datacenter.
Work with Development\QA teams on daily UAT deployments for all apps built in-house.
Work with Development\QA teams on scheduled\emergency Production deployments for all apps built in-house
Assist the Helpdesk\Desktop Support teams when Network Printers are added to the environment at each location.
Assist the Helpdesk\Desktop Support teams when they have issues, they are not able to resolve and provided them with documentation on how it was resolved.
Started implementing a documentation plan for every project that my team is involved with since it was never done before I started.
Daily I will monitor logs from Solarwinds and check all VMware environments to make sure everything is running as it should
Manage all Cisco UCS 5108 AC2 Chassis and blades with Cisco UCS Manager
Manage Windows Server 2003, 2008, 2012, 2016 and 2019
Project lead for replacement of 2003 and 2008 servers.
Lead person from my team for all change management that deploys a Development Teams changes and new applications and services.
Document all in-house built apps to create a deployment map for all deployments. Prior to this the company had no documentation and it was hard to find where an application lived.
Ledgent Technology\Crystal Stairs 6/2018 – 12/2018
Contractor\IT Supervisor
Added new cloud based Internet filtering system call WebTitan and phased out Websense-Forcepoint. Setup for all external sites and main office.
Added new cloud based anit-virus system called WebRoot and phased out Symantec.
Added Mimecast email protection to eliminate add email security and a solution for archiving email.
Added 18 tablets to client interview rooms for surveys and educational videos. Set them all up with Kioware kiosk software and its cloud based management software.
Managed 2 Helpdesk\Desktop Support staff and 1 Systems Engineer.
Met with development team to discuss current environment and ways that I can improve performance for our web\application servers and database servers.
Migrated all web servers from Windows server 2008 Standard to Windows Server 2016
Migrated all SQL database servers to SQL 2017 and also migrated from Windows Server 2008 Standard to Windows Server 2016.
Installed and setup 3PAR Storage system in current environment.
Migrated VMware environment to the new 3PAR storage system.
Migrated existing servers off of HP MSA’s to 3PAR
Implemented HP Synergy Blade system and setup new VMware 6.5 environment connected to 3PAR storage system.
Provide leadership skills to the team by getting them more involved with projects
Added Solarwinds full monitoring and reporting tools
Added Solarwinds Patch Manager and started updating servers and desktops. This was a major issue since patching had not been done in over a year.
Upgraded and fine-tuned the Track-IT ticketing system so it is being used to its fullest capabilities
Provided full network shutdown and power up procedures for emergencies. Building had full power outage for a weekend and none of the staff knew how to power down any of the equipment in the datacenter.
Implemented Drive encryption for desktops, laptops and all mobile devices to comply with contract with DPSS. Encryption is setup using Windows 10 Bitlocker and managed with WinMagic’s SecurDoc.
Working on plan to move email to Office 365
Planned upgrade and migrated from VMware 5.5 to VMware 6.5
Updated Websense Forcepoint web security and created new policies to improve security.
Managed the Shoretel phone system.
Managed the Exchange 2010 server
Managed the AD environment in
Managed Information Technology projects according to agreed upon budgets and schedules.
Monitored the network performance and efficiency, analyzing reported problems.
Participated in testing and evaluating new technologies; coordinate and implement new products; ensure successful integration of new components.
Created detailed documentation of IT processes and procedures
Black Knight Financial Services\Fidelity Financial Services 10/2013 – 05/2017
Sr. Systems Engineer III
Provided IT leadership and guidance directly to the VP of IT overseeing the D&A Division including but not limited to the health and welfare of the physical and virtual Server environments.
Managed escalations through an internal ticketing system to efficiently resolve issues pertaining to the virtual and physical environments as well as other areas of responsibilities.
Coordinated with the Project Managers to ensure all key details and information is gathered so that we could streamline and improve the efficiency of standing up new environments.
Upgraded Vmware EXSi 4.x environments to 5.x by building new environments and moving all guests to the new environments.
Performed disaster recovery testing every year and was able to complete testing earlier and earlier every year.
Provided daily support/administration to multiple hosted clients, which comprises of 300 Vmware ESXi 5.5 hosts in various cluster virtual farms with total 2000+ virtual guests.
Provided daily support/administration to multiple hosted clients, which comprises of 50 Vmware ESXi 5.5 hosts in various cluster virtual farms with total 500+ VDI guests.
Responsible for all datacenter hardware located in 11 different locations.
Collected and compiled a complete inventory of all physical assets on location.
Built all Vmware guests as needed per the business
Managed all HP Blade chassis\Cisco UCS enclosures from adding a new chassis, new blades and repairing any faulty hardware.
Used SCCM in the environment to patch systems and for endpoint security
Worked closely with the other teams to designate hardware that was either deemed redeployable or to decommission.
Coordination with transport and shipping vendors to ensure an accurate relocation of all gear that was being sent to the home Datacenter.
Coordinated vendors for onsite destruction of hard drives and other types of media.
Coordination with electricians and datacenter vendors for teardown and haul away.
Coordination with building infrastructure and furniture vendors for a complete teardown of all removable cubicles and office equipment.
Worked with the local telecommunication vendors to ensure hardware removal.
Mentored and trained new employees to improve troubleshooting skills and knowledge base.
Monitored network and server operations through an internal monitoring interface and followed standard procedures to resolve all issues.
Supervised all datacenter operations to include but not limited to the day to day tasks and vender coordination by scheduling of quarterly and annually Preventative Maintenance Checks and Services to ensure that we kept up four nines availability.
Responsible for the health and welfare of the EMC SAN and associated Fabric switching.
Worked closely with engineers to quickly and efficiently identify and resolve customer impacting issues.
Planned\documented upgrade to VMware ESXi 6.X.
Marinello Schools of Beauty 2/2011 - 10/2013
IT Manager
Managed the IT Team of 13 employees that consisted of Developers, SQL Administrators, VMWare Administrators, Helpdesk\Desktop Support, Network Administrator and System Administrators.
Managed team to upgrade all VMWare VSphere 4.1 environments to 5.1
Managed VMware VSphere environments in three locations
Monitored company network and sites with Solarwinds
Managed the Helpdesk\Desktop team and provide them with necessary tools to complete their job
Managed over 70 sites with over 1,300 users.
Managed the Sonicwall firewalls in main location and at the datacenter
Document all projects and any process that the IT department is responsible for
Manage Active Directory with AD Manager
Run daily backups with Veeam backup solution
Manage the LAN and WAN for Corporate office and all 70 plus Schools
Manage servers and network in Windows 2008 R2 environment
Plan all company upgrades and additions to the Network and servers
Wrote Powershell scripts and batch files to automate tasks company wide
Worked with XO Communication to troubleshoot voice\data outages with our MPLS circuits
Troubleshot SQL 2008 database issues with Ignite monitoring tools and worked with DBA to resolve issues.
Setup all 6 SQL 2008 R2 servers in a virtual environment, performed daily backups, restored databases as needed and made sure the servers were working properly during high usage
Implemented Mailstore email archive system for entire company
Managed in house network along with the datacenters at XO Communications and Datapipe
Managed the Microsoft SharePoint 2010 server, updates and any necessary changes needed.
Managed Exchange 2010 in a high availability environment (DAG, Data store management, Network Load Balancing, PowerShell, CAS server management, Exchange Cluster)
Setup servers for Microsoft Dynamics and worked with the admin to implement and maintain
Setup a DR Site at DataPipe that would allow the business to still function if main site is down
Implemented a secondary Microsoft Exchange 2010 environment at the DR site
Setup Kiosk systems at each school for student use
Setup Media Center systems at each school to allow instructors to teach their classes
Managed HP Storageworks and distributed storage space to the VMWare environment
XAP Corporation 12/2008 - 1/2011
Sr. Systems Engineer\Lead
Implemented 4 VMWare VSphere 4.1 servers in a clustered environment to host 35 web servers
Monitored company network and sites with WhatsUP Gold monitoring
Monitored websites externally with AlertSite
Managed the LAN and WAN including all its components
Managed servers and network Windows 2003 Active Directory environment
Migrated main Active Directory servers form Windows 2000 to Windows 2003
Managed all company backups with BackupExec and store off-site with Iron Mountain
Implemented server room temperature monitoring with Servers Check monitoring software.
Migrated MS Exchange environment to new hardware and OS in a clustered environment
Configured APC UPS Symmetra LX Power Backup Systems
Managed plan to upgrade the air conditioning system in server room
Worked with electricians to upgrade power to the server room to be able to handle growth
Setup backup TripLite UPS system for less critical systems
Maintained the server rooms Power Generator that is used in the event of a critical power failure
Implemented and manage the Kaspersky Anti-Virus server
Managed 4 VMWare Esx 3.5 servers in a clustered environment
Implemented MS Hyper-V sever to migrate all physical QA servers to a virtual environment
Responsible for documenting all hardware, network and web environments
Managed all internal and external DNS, including external DNS with UltraDNS
Managed all SSL Certificates that are purchased with Verisign and GoDaddy
Maintained all SSL Certificates on a Citrix Load Balancer
Managed the Citrix Load Balancer that handles the load on all our web servers
Managed all domain name purchases from Network Solutions
Managed all software licensing and hardware maintenance contracts
Managed and maintained the SharePoint server
Implemented a new SharePoint server for a new marketing project
Created new web servers or web environments on MS platform with IIS as needed
Managed 56 web servers in a Windows OS environment with IIS 5.0, 6.0 and 7.0
Member of the release\update team that is responsible for releasing new sites or updates
Provided 24/7 support for our local office and our office in Canada
Responsible for creating/disabling user accounts and giving them specific access
Managed the Cisco VoIP phone system including the voicemail system
Created emergency universal images of critical servers with Acronis True Image
Managed SCCM to make sure all machines are updated
Managed MS Exchange servers and also manage email filtering with Postini
Diagnose and quickly resolve network issues to minimize downtime with 5 minute SLA contracts
Responsible for the build and management of the Blackberry Enterprise Server
Worked with team of developers, DBA’s to move environments to the CLOUD
Managed the Urchin Web Analytics Reporting tool that is used to give reports to our clients
Managed all storage devices (EMC, HP Lefthand and StorageFlex)
Provided support to internal and remote users
Responsible for PolyCom video conferencing equipment
Managed the Security Access system that provides users access with issues keyfob
Managed the Security Camera system to ensure that system is recording at all times
Worked with multiple vendors to get best pricing on new equipment when needed
Ran all network cabling in the server room and patch to the patch panel
Managed the company MSDN account and give access to developers as needed
Maintained all desktops, laptops, printer, Blackberry’s and iPads
Western Asset Management (TEK Systems Inc.\Contractor) 12/2005 - 11/2008
Sr. Desktop Support
Assisted users at a Tier 2 level
Imaged company pc’s and laptops with company standard image
Setup printers on the network
Setup video conference equipment for meetings
Updated pc’s with the latest updates and patches
Maintained anti-virus system to ensure clients are updating correctly
Packaged software using Prism
Created Images using Ghost
Setup pc’s for new hires and visitors
Maintained and repaired Dell Desktops and Laptops
Patched necessary data ports in patch panel to gain network connectivity
Supported remote offices world wide
Troubleshot, diagnosed, and repaired, both hardware and software problems
Maintained networked Ricoh copy machines
Worked with network team to move users and printers to different subnets
Troubleshot network connectivity
Managed McAfee ePO
Worked with Security Team to clean machines that are infected with Viruses/Spyware
Setup Video/Audio Conferences with all our offices world wide
Worked with Network Team on rolling out Cisco Secure Services Client on all desktops and laptops
Managed users, computers and printers in an Active Directory environment
Delta Dental (OutSource Technical Inc.\Contractor) 02/2005 - 11/2005
Desktop\LAN Support
Assist users with computer issues locally and remotely
Create tickets and escalate to proper department
Trouble shoot connectivity issues
Assist users with connecting with VPN and dialup access
Worked on lease returns for monitors and pc’s
Imaged laptops and pc’s
Assist users with Blackberry’s connected to company’s Blackberry Enterprise Sever
Update inventory of monitors and pc’s
Assist Helpdesk with issues that they are not able to resolve.
Setup networked printers
Update servers, pc’s and laptop with updates
Create users accounts and give users access to network shares
Create user accounts for Cisco VPN users
Update Anti-virus programs on all machines
Deloitte & Touche 6/2004 - 02/2005
Sr. Helpdesk Technician
Assisted users with their daily needs with system problems Nationally
Connected to users systems remotely to fix issues they are having
Assisted users with access to company network via VPN or Dialup
Member of the ITS group that provides higher level support to technicians in the local offices and call centers
Assisted users with Outlook issues, from rebuilding profiles, customizing, creating personal folders, adding special mailboxes and reinstalling and configuring to connect with exchange servers
Installed network printers for users
Repaired machines that have been infected with viruses and spyware
Installed company applications on user’s machines
Escalated special requests to the National office for support
Trained new hires in the Technology Call Center on procedures and how to use applications
Assisted new hires with resolutions for issues that their users are having
Handled voicemail and email requests from users for technical assistance
Updated Antivirus programs on machines
Assisted users with setting up Blackberry and Treo devices connected to a server
Assisted users with all Microsoft application issues, Tax Applications and company proprietary applications
SatisFusion, Inc. 3/2003 – 5/2004
Systems Engineer
Maintained all desktops from NT 4.0 – XP Professional
Maintained all servers from NT 4.0, Windows 2000 and Unix/Linux
Migrated NT 4.0 servers to Server 2000
Maintained and fix all networked printers from common paper jam to changing of internal parts
Maintained Definity Phone and Voicemail system, adding and removing accounts, patching phone panel, relocating phone lines and adding new phone lines
Setup and maintain Terminal Services Remote Access Servers and train users on proper use
Setup and maintain Video Conferencing server with video equipment
Implemented new servers when needed, from Microsoft platform to Unix/Linux
Maintained and repaired all laptops when needed
Maintained Veritas Backup Exec Software, from software updates, virus protection updates to scheduled and new backup jobs
Kept Antivirus software current on all desktop and servers
Maintained Microsoft Exchange 5.5 servers
Created and maintain inventory of all hardware and software
Repaired backup tape drives when needed
Replaced broken hardware in desktops and servers when needed
Troubleshot PC’s and Servers in a LAN/WAN environment
Maintained all UPS systems, testing and replacing batteries when needed
Setup and maintained VPN access for remote users
Provided support for Remote dial-in access for users that are traveling
Created and removed Network/E-mail accounts when needed
Provided support in house to users and remote users with day to day functions
Setup and create FTP access for customers
Provided after hours and weekend support for servers
Gumbiner, Savett, Finkel, Fingleson & Rose, Inc. 5/2000 – 2/2003
Help Desk/Assistant Network Administrator
In charge of all Helpdesk functions and delegate as needed
Assisted with migration from NT 4.0 to Server 2000 on 5 servers
Assisted with migration from Exchange 5.5 to Exchange 2000
Installed, debugged, updated, tested, NT/2000 in a networked environment
Planned and implemented the rollout of 100 new desktops with Windows 2000 Professional
Re-image machines for new employees and provide computer training
Created, managed, and maintained, user and group accounts
Evaluated new technology for the company’s computer systems
Implemented ghosting/imaging procedures
Devised a plan to standardize all software and hardware
Responsible for software purchasing and attaining/maintaining license compliance
Day-to-day responsibilities for 100 computers and end-users
Troubleshot, diagnosed, and repaired, both hardware and software problems
Provided and arrange for outsourcing repairs
Performed daily backups and schedule pickup for offsite storage of backup media
Setup IIS 5.0 Server for company’s private intranet
Tested and maintained APC power backup systems
Installed and configured three networked Oce copy machines to improve the process and quality of tax returns and other large documents printed
Assisted with the implementation of a Citrix Metaframe server for remote access users
Assisted with the migration of the main application server from a Novell 4.x server to Windows 2000 server
Responsible for keeping all software current, from software updates to complete installation of updated application
Ensured all machines and servers are current with anti-virus software
Saint Anne’s Group Home 8/1997 – 4/2000
Computer Specialist/Network Administrator
Provided technical support via phone and hands on assistance to in house/remote users on Windows 95/98 and Office 97.
Expanded the company’s networked nodes from 15 users to 75 users.
Maintained phone system and added new extensions and voicemail
Setup all new employees with network access and E-mail capabilities
Troubleshot all hardware and software for server, desktops and laptops
Ran all Cat5 cable for all computers added to the network
Maintained Netware servers and E-mail server with 75 users
Performed upgrades and routine maintenance on all servers, desktops and laptops
Maintained and repaired all printers
Created policies and procedures on proper computer usage
Provided computer training for all employees
TECHNICAL
Skills: Hardware and Software Installation; Upgrade and Troubleshoot; Data Backup and Recovery; Automation of Administrative Tasks; Policies and Procedures; Management of TCP/IP Networking; Active Directory; Exchange Administration; LAN/WAN; Token Ring; Active Directory; DNS; Wins; DHCP; Administration of Network Printers and Print Services; Cat5e and Telephone Cabling including Patch Panel; IIS; Remote Access via VPN and Dialup; VMWare Esx; Hyper-V; Cisco VoIP Administration; Cisco Voicemail Administration; APC UPS Power Backup Management; Blackberry Enterprise Server
Certifications: Microsoft Certified Professional 7/2002
Software: VMWare 5.5, VMWare VSPhere 5.1, Windows Server 2003/2008/2012 Server; MS Exchange 2003/2007/2010; DOS; Windows XP, Vista, 7 and 10; Microsoft Office 2010; RedHat; Drive Image Pro; Symantec Ghost; PC AnyWhere; Acronis True Image; McAfee Antivirus; Norton Symantec Antivirus; Kaspersky Anti-virus; Citrix Metaframe XP; Terminal Services; Cheyenne Arcserve 6x; Veritas Backup Exec; CDVision Server; Prism Deploy; DameWare Remote Control Software; TeraTerm SSH; Big Brother Monitoring Software; Servers Alive; OnTrack Easy Recovery Software; Vantive; Net Meeting; Net Magic; WhatsUP Gold Monitoring; Veeam; MailStore Archiving; Solarwinds Monitoring;
Hardware: DELL Optiplex PC Desktop; Dell PowerEdge Servers; IBM ThinkPads; IBM ThinkStation; IBM ThinkServers; Hewlett Packard Servers; Hewlett Packard Laser Jet Printers and Jet Direct Print Servers, Blackberry Devices; Quantum Snap Server; 3Com Switches; COMPAQ DLT Tape Drive; Exabyte EZ17 Tape Drive; Qualstar Robotic Arm Tape Drive; eSoft Instagate Firewall/VPN Appliance; Oce Copy Machines Networked; HP Lefthand SAN; HP StorageFlex SAN; EMC Clarion SAN; Citrix Load Balancer; Cisco Switches; APC UPS Systems; TripLite UPS Systems; DELL Tape Backup device
Training: North American Computer College - MCSE 1/2002 – 9/2003
Tech Data - Netware v4.11 Administration 4/1998 – 5/1998
Cal Poly Pomona - A+ Certification/PC System Specialist 9/1998 –12/1998
QuickStart - Exchange 2010 Bootcamp Design, Configure, and Manage 9/2012
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