Customer Support Lead Teacher

E-mail: ******.*****.********@*****.***

Contact No: 602-***-****

VISA Status: Green Card Holder

Summary:

Seasoned professional with approx. 8 years of experience in Aviation, Education & Customer Support Industry & open to work or adopt in any other industry, if provided with opportunity. Strengths include excellent client relationship management with highly rated oral and written communications skills, and proven team management experience.

Professional Strengths:

Working as Senior Process Associate (Customer Support) with Infosys for Honeywell account.

Proficient with enterprise tools like Excel, SAP & Salesforce.

Worked as Lead Teacher with Milestone Charter School, Phoenix since 2022.

Worked as Lead Teacher for Early Explorer, Phoenix.

Worked as a Pre School Teacher for Bal Vikas Mandir H.S. School - India.

Worked as a Customer Service Executive for SpiceJet Airlines – India.

Excellent coordination, communication and team building skills with a developed sense of prioritization and immediate deadlines.

Possess effective communication skills, both oral and in written.

Track record of providing excellent client satisfaction, management of workload.

Coordinating with HR & training team for the new hiring batches.

Achievements:

Completed Bachelor of Education (B.Ed.) in year 2010 from Vikram University, Ujjain -India.

Completed Certification in Airline Cabin Crew Training from FRANKFINN AVIATION ACADEMY, Indore – India.

Successfully completed Dangerous Goods training (CAT 12) of Spice jet at Delhi – India.

Certificate in 12 Days AVSEC, with 91%.

Successfully completed Navitair training of Spice jet at Delhi - India.

Successfully completed flight speed training of Spice jet at Delhi - India.

Professional Experience:

Infosys, Tempe

Responsible for executing Transactions as per prescribed guidelines and timelines, reviews and validate the input from other team members.

Support Management for training activities, daily operations reviews.

Responsible for Transition co-ordination, process training and certification for the team, talent management related activities.

Involved in day-to-day customer interactions, knowledge management and process related activities.

Milestone Charter School, Phoenix

Responsibility:

Responsible for teaching students with their growing vocabularies, social interactions and developing cognitive and self-help skills.

Responsible for teaching children about basic fundamentals, like numbers, color and shapes.

Training children to build their social skills.

Develop and maintain positive relationships with children and parents.

Adapt teaching methods and materials to meet the interests and learning styles of children.

Manage classroom activities including lessons, play, breaks and meals.

Discuss development with parents.

Displays a passion for developing preschool-age-appropriate educational activities and practice.

Works efficiently within existing learning structures and believes in the capability of children to excel.

Facilitates problem-solving.

Demonstrates ability to learn and convey a variety of subject matters quickly.

Monitoring and assisting Office assistants in day to day activities.

Fill up the attendance register

Stock of stationary & Housekeeping material

Providing administrative support for all cultural and monthly events.

Early Explorer, Phoenix

Responsibility:

Responsible for teaching children about basic fundamentals, like numbers, color and shapes.

Training children to build their social skills.

Develop and maintain positive relationships with children and parents.

Adapt teaching methods and materials to meet the interests and learning styles of children.

Manage classroom activities including lessons, play, breaks and meals.

Discuss development with parents.

Displays a passion for developing preschool-age-appropriate educational activities and practice.

Works efficiently within existing learning structures and believes in the capability of children to excel.

Facilitates problem-solving.

Demonstrates ability to learn and convey a variety of subject matters quickly.

Monitoring and assisting Office assistants in day to day activities.

Fill up the attendance register

Stock of stationary & Housekeeping material

Providing administrative support for all cultural and monthly events.

Bal Vikas Mandir H.S. School - India Jul 2015 ~ APR 2018

Responsibility:

Responsible for teaching children about basic fundamentals, like numbers, color and shapes.

Training children to build their social skills.

Develop and maintain positive relationships with children and parents.

Adapt teaching methods and materials to meet the interests and learning styles of children.

Manage classroom activities including lessons, play, breaks and meals.

Discuss development with parents.

Spice Jet Airlines, India November 2011 ~ December 2014

Responsibility:

Managed check-in of passengers.

Managed boarding of passengers

Managed Ramp Handling.

Managed co-ordination across various teams.

Follow ups for lost and found items.

Floor Walking.

Aircraft Holds.

Front step Ladder.

Aircraft Security Check.

Floor management.

Educational Summary:

Graduate in Commerce, 2007-2009, Vikram University, Ujjain - India.

Higher Secondary in Commerce 2006, MP Board - India.

High School 2004, MP Board - India.

Personal Details:

Name: Vinita Verma

Date of Birth: 26 March 1988

Marital Status: Married

VINITA SHIVHARE

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