Call Center High School
Resume:
ISHEKIA ALLEVINA THOMAS
***************@*****.***
Crawle District, Riversdale P.O, St Catherine, Jamaica SKILLS
MS Office Suite
Time Management
Self-Motivate
Communicating
Analyzing/ Investigating
Excellent Interpersonal
Team Spirit
Researching Skills
Accepting Challenges
Dedicated
Positive Attitude
Problem Solving
Empathetic
Sympathetic
Leadership
PROFILE
To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
WORK EXPERIENCE
Agent Nov 2024 - Mar 2025
Transparent BPO
Successfully represented clients in negotiations and disputes to achieve favorable outcomes
Crew Member May 2024 - Sep 2024
Wendys North Carolina
Assisted in daily operations by preparing and serving food and beverages to customers effectively and efficiently. Food and Beverage Associate May 2024 - Sep 2024
Carrowinds North Carolina
Managed food and beverage service operations to ensure customer satisfaction and compliance with health and safety regulations.
Ride Operator May 2023 - Sep 2023
Valleyfair Minnesota
Operated and monitored amusement rides to ensure guest safety and enjoyment.
Participant In The Wisynco Bon Focused
Group
Dec 2023
Participated in focused group discussions to provide insights on consumer preferences and behaviors regarding Wisynco products.
Guidance Counselor (Practicum) Jan 2024 - Apr 2024 The Enid Bennett High School
Participant in the Grade 8 Motivational Symposium Workshop. Inbound Call Center Representative On
Sales Account
Apr 2022 - Nov 2022
VXI limited call center
Handled high volume inbound sales calls, effectively meeting and exceeding sales targets.
Provided exceptional customer service by addressing inquiries LANGUAGES
English
and resolving issues for callers regarding products and services.
Assistant Jul 2019
The Riversdale Post Office
Assist to record files for the institution.
EDUCATION
Bachelor’s of Science in Social Work 2022 - 2024
Jamaica Theological Seminary
Courses Included But Are Not Limited To:
Substance Abuse and Human Behaviour
Social Planning and Evaluation
Management of Human Service Organisations
Grief Management
Associate in Social Work
Moneague College, St. Ann, Jamaica
Courses Included But Are Not Limited To:
Introduction to Social Work
Child and Adolescent Development
Introduction to Counselling Strategies and Techniques Human Behaviour and Development
Law for Social Workers
Housekeeping Level 2 and Agriculture
Level 2
2019 - 2020
The Enid Bennett High School
English Language
Information Technology
Mathematics
Integrated Science
Agricultural Science
Human and Social Biology
Principles of Business
High School Diploma 2014 - 2019
Charlemont High School
EXTRA-CURRICULAR ACTIVITIES
Vice President 2023 - 2024
Circle K Club, Moneague College (Main Campus)
Public Relations Officer 2017 - 2019
Interact Club, Charlemont High School
REFERENCES
Ms Amoni Foster
Social Worker, St.Ann
Mrs Shernette Harrison-Hyde
Justice of the Peace, St.Catherine
Contact this candidate