Customer Service Rep
Resume:
Alisia Watts
Website : https://alisiawatts*.wordpress.com
**** ******** **. **********, **
************@*****.***
EXPERIENCE
Teriyaki Madness, Charlotte, N.C— cashier/ cook
June 2017 - March 2018
I was a cashier that also worked in the kitchen occasionally. I counted the money, took orders, made sure customers were satisfied and made sure it was a great work environment.
Domino's Pizza, Charlotte, N.C — customer service rep.
November 2014 - February 2017
I used to operate all equipment, stock ingredients from delivery area to storage, work area, walk-in cooler, prepare product, receive and process telephone orders,take inventory and complete associated paperwork, clean equipment and facility approximately daily.
Rack Room Shoes store #358, Charlotte, N.C -sales associate
June 2017-August 2017
Rack Room Shoes is a great entry level job to start off at. I learned how to stock and pick products. I also learned how to find and sell shoes. I learned how to communicate with others and to work in a team environment. There wasn't any part of my job that was hard. I also learned how to use the register and make transactions.
Rack Room Shoes Corporate Office, Charlotte, N.C- Buying and Merchandise intern Coordinator
May 2019- August 2019
I worked in the buying and merchandise department on the Rack Rooms side of the building. It was a very great experience getting to learn about the corporate aspect of everything and working with so many nice individuals. I would have never thought all the things I was doing went on behind the scenes to make these stores operate the way they do. I learned to use excel, microsoft emailing, take and make professional phone calls, ship out things, check in things, identify certain shoes and brands,cost etc.
HomeWatch Caregivers, Charlotte, N.C- Personal Care Assistant
December 2018- August 2020
Personal Care Assistant with over 3 years experience caring for geriatric and disabled patients . Outgoing, resourceful, and compassionate with skill in schedule maintenance, companionship, and daily living support. A lot of customer service went into this job.
Jill White-Huffman, LLC., Greensboro, N.C.- Intern
January 2021- May 2021
As an intern I was managing her social media posts, content posting
managed part of her website to bring more consumers in, did
extensive research on Mindfulness, Zen, developed games and
multimedia projects for her to incorporate, created strategic
communication plans, emailed nurses and other professionals.
Chewy Warehouse, Salisbury, N.C.-Fulfillment
Specialist
May 2021- July 2021
Receive order information, find the right products in the warehouse,
and ship out orders to customers. They also pack and ship goods, and
they ensure their delivery at the right time without damage.
CADY Studios, Charlotte, N.C.- Photographer
August 2021-February 2022
As a photographer, I took a multitude of photos. Working at this studio has helped me with posing and keeping my camera skills up to par. Along with senior portraits I took shots of other grades, outdoor scenes, etc. this job has helped me fulfill the startup of my own freelance photography.
Sassool Mediterranean Cafe, Cary, N.C- Shift lead
April 2022- September 2022
Shift Leader, Customer service experience, taking orders, fulfilling orders correctly, catering orders through delivery and in-store. Dealing with customer complaints or requests. Strived to give the best service. Cash handling experience as well. Worked with the register and refunds and fifty cards, etc. also counted the money for the safe. Leamed how to open and close the front of the house of the store.
Plant partners, Cary, N.C- Merchandiser
April 2022-July 2022
Ensured that the shelves of a retail store are stocked with products and displays them accordingly for customers. also track inventory levels, report any issues or shortages to management and clean up unwanted items from flagrant violations in-store decorum. Made sure that any customer that needed help with finding things were helped. Learned a lot about different plants and seeds.
Firman Power Equipment, Greensboro, N.C-Technical Support Agent
September 2022-October 2023
Helped customers in managing questions, replacement parts and generators through phone, Chat and Email conversations. This role encompasses complete management of customer concerns and needs from receipt of generator to the start up, and any questions related to generator performance, accessories and technical advice. Learned. knowledge of products that are offered by Firman Power Equipment. Got hands on with units and worked with small engines. Provided "best in class" service while coordinating customer needs in a timely and efficient manner. By managing customers inquiries i was able to make cases, search service centers, create sale orders, or trouble shoot
EDUCATION
North Mecklenburg High, Huntersville, N.C — Diploma
August 2013 - june 2017
North Carolina A&T state University, Greensboro, N.C — Bachelor’s Degree
August 2017 - June 2021
I have a bachelors in Journalism and mass communication with a
concentration in multimedia journalism, Studied how to report, write,
and distribute news to various audiences. Also, how to research and
interview and then communicate the information they uncover with
clarity and accuracy. As well as work with social media, graphics,
photojournalism, and other forms of medium.
SKILLS
communication, relationship building, self-awareness and patience, Schedule Management, Problem Solving, Adaptability, Collaboration, Strong Work Ethic, Time Management, Critical Thinking, marketing skills, excel skills, outlook skills, corporate business flows, project planning,great customer service,reliable,proactive etc
As well as editing, Video making, Photography, Multimedia Reporting,News Writing
AP Style, Photojournalism,multimedia, Adobe skills,
etc.
AWARDS/ Accomplishments
I was enrolled in a program organization called DECA in high school. DECA is an international association of high school and college students and teachers of marketing, management and entrepreneurship in business, finance, hospitality, and marketing sales and service.
I received an internship for the 2019 summer from rack room shoes corporate office. As well as part of the A&T registrar newspaper at the university.
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