Customer Service Niagara Falls
Resume:
Lori Stickl
Niagara Falls, ON L2G 5S8
*******@******.**
HIGHLIGHTS
• Extensive experience in customer service, sales and cash
• Excellent verbal and written communication skills – fluency in English
• Versatile worker with flexible availability for weekends, evenings and holidays
• Reliable and dependable, able to follow policies and procedures
• Highly motivated, organized and enthusiastic about working and ongoing professional development
• Effective in a teamwork culture, available to provide support to other departments as required
• Ability to provide friendly customer service in fast paced tourism environment
• Cooperative and positive attitude, working well with coworkers and management EXPERIENCE
Marineland of Canada Niagara Falls, ON
Cashier and Customer Service 2010 – 2023
• Greeted customers offered assistance, recommendations and information about attractions
• Accepted food orders and provided customers with information about ingredients and preparation
• Prepared all menu items per customer requests while ensuring consistency in portions and appearance
• Cleaning and sanitizing kitchen and service area in compliance with Public Health guidelines
• Re-organized, cleaned and arranged retail area to provide a positive shopping experience for customers
• Arranged and rotated merchandise in an appealing and convenient manner, including seasonal themes
• Provided customers with excellent customer service, listening and engaging in upselling techniques
• Self motivated and takes initiative to remain busy and productive throughout shift
• Operated cash, accepted payments and balanced at the end of each shift Saturn Sales Limited Niagara Falls, ON
Cashier and Sales Clerk 1998 – 2008
• Greeted customers in a friendly and professional manner, answering questions about store and inventory
• Accepted deliveries and inspected shipments for accuracy and quality, reporting errors and damaged goods
• Restocked and maintained inventory on sales floor daily and frequently during busy shopping seasons
• Priced, arranged, dusted merchandise and returned misplaced items back to appropriate departments
• Operated cash, bag items and accept payments in cash or by debit and credit cards EDUCATION and TRAINING
Linked In Learning – Online Training Brampton Library, York Region, ON
• Computer Skills for the Workplace 2024
• Managing your Productivity and your Career in a Changing Job Market 2024
• Top Skills for Business Professionals 2024
• Developing Marketing Skills 2024
• Microsoft Teams 2024
Niagara College of Applied Arts and Technology Niagara Falls, ON Financial Accounting
Niagara Falls Collegiate and Vocational Institute (NFCVI) Niagara Falls, ON Administrative and Word Processing Skills Training Certificates A.N. Meyer Secondary School Niagara Falls, ON
Ontario Secondary School Diploma
REFERENCES AVAILABLE UPON REQUEST
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