Technical Support Graphic Designer
Resume:
JOSHUA REED
SKILLS
WORK
EXPERIENCE
TECHNICAL SUPPORT SPECIALIST / GRAPHIC DESIGNER
****.****@*****.***
ATLANTA, GEORGIA
****-******* ********* ******* **********
****- **** *****L MANAGER / GRAPHIC DESIGNER THREE POINTS 2018-2022 BARTENDER / SERVER LA PARILLIA
Provide technical support for more than five large wholesale agencies at AmericasMart, ensuring stable operations & system reliability during shows. Troubleshooting various sales platforms, software, & hardware, including MarketTime, Brandwise, Pharos, RepZio, Windows PCs, Apple devices, printers and more. Implement and maintain security protocols to safeguard sensitive agency & salesperson data.
Install and update software and hardware, including sales programs, Microsoft 365 applications, WAPs, printers, security cameras, and more. Conduct diagnostic reviews of machines to assess performance and functionality. TECHNICAL SUPPORT
Review diagnostics and assess the functionality and MDM systems
(Windows, Android, Mac, iOS, Marketime, Brandwise, Pharos, Repzio, Meraki, Apple Profile Manager etc.)
Software Installation & Troubleshooting
IT Support & System Maintenance
Hardware Setup & Configuration
GRAPHIC DESIGNER
Procreate, Adobe Photoshop, Illustrator, InDesign, Figma, Canva Branding Logo Design
UX/UI Web Design
Print & Digital Marketing Materials Social Media Graphics & Ads Motion Graphics & Video Editing
Manage day-to-day retail operations and ensure sales targets are met Train, schedule, and lead retail staff
Handle inventory, merchandising, and visual presentation Design graphics for promotional merchandise, signage, and social media Collaborate on branding and visual storytelling for products Maintain consistency with brand aesthetics across all platforms Provided exceptional customer service, ensuring a positive dining and bar experience.
Managed high-volume orders with attention to detail and efficiency, maintaining a clean and organized workspace.
Created visually appealing cocktails and drink presentations, enhancing the guest experience and driving sales.
REFERENCES
Amos Bartley
Core Elements Senior Support Analyst 315-***-**** Madison Barrett
The Link Companies Systems & Support Manager 678-***-**** Kenddarious Collins
Apple Genius 404-***-****
Sean Wu
GAFollowers Merchandise Manager 678-***-****
Diego Ceron
La Parilla Restaurant Manager 404-***-****
Increased website sessions by 328%, driving 29,410 visitors through strategic design and marketing improvements.
Boosted total sales by 828%, generating $43,059.70 in revenue through enhanced branding, UX design, and promotional campaigns. Improved order volume by 851%, reaching 675 orders by optimizing visual content and user experience.
Enhanced conversion rate by 63%, achieving a 1.54% rate through effective design strategies and user engagement techniques
ACHIEVEMENTS
2011-2015 PEACHTREE RIDGE HIGH SCHOOL DIPLOMA
2024 COURSERA UI/UX DESIGN CERTIFICATES
FOUNDATIONS OF USER EXPERIENCE (UX) DESIGN
START THE UX DESIGN PROCESS: EMPATHIZE, DEFINE, AND IDEATE BUILD WIREFRAMES AND LOW-FIDELITY PROTOTYPES
CONDUCT UX RESEARCH AND TEST EARLY CONCEPTS
CREATE HIGH-FIDELITY DESIGNS AND PROTOTYPES IN FIGMA BUILD DYNAMIC USER INTERFACES (UI) FOR WEBSITES
DESIGN A USER EXPERIENCE FOR SOCIAL GOOD & PREPARE FOR JOBS EDUCATION
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