It Support Solutions Architect

Imran Ali Khan

Harrisburg, PA *****

Email: ***************@*****.*** Phone: 717-***-****

---

Professional Summary

Motivated and aspiring Junior Cloud Engineer with a foundational background in IT support and CRM management, currently pursuing a Master's in Information Systems. Passionate about cloud computing and artificial intelligence, with growing hands-on familiarity in AWS, LLMs (such as OpenAI and Claude), and Python scripting. Adept at supporting cloud applications, training staff, and implementing technical solutions in line with business needs. Committed to continuous learning and contributing to innovative, tech-forward environments.

---

Skills

- AWS Architecture & Cloud Services (Studying for AWS Solutions Architect Associate Certification)

- Large Language Models (ChatGPT, Claude)

- Python Programming & Troubleshooting

- Technical Documentation & Staff Training

- IP Networking (Basic Addressing & Port Concepts)

- IT Support & Ticket Management (Jira, monday.com)

- CRM & Application Support

- Communication & Team Collaboration

---

Professional Experience

CVJP — Harrisburg, PA, USA

CRM Intern

January 2024 – March 2024

- Managed client interactions using monday.com CRM tools, tracking engagement and optimizing user workflows.

- Created and delivered detailed reports on system usage and client feedback.

- Proposed solutions to improve system functionality and customer support processes.

- Contributed to technical training content for internal staff.

Amazon — India

Customer Service Associate

September 2021 – March 2023

- Handled customer queries via ticketing systems, resolving issues with high satisfaction rates.

- Worked closely with tech teams to address recurring customer concerns and technical escalations.

- Gained exposure to troubleshooting workflows and communication protocols.

---

Education

Harrisburg University of Science and Technology — Harrisburg, PA

Master’s in Information Systems

Expected Graduation: February 2026

---

Certifications

AWS Solutions Architect – Associate

---

Projects & Training

- AI Tools Exploration: Actively learning and experimenting with ChatGPT and Claude to understand LLM implementation, user training techniques, and integration use cases.

- Python Support Projects: Building basic scripts for task automation and support scenarios.

---

Additional Information

- Authorized to work in the U.S.

- Flexible, fast learner, and passionate about growing in cloud & AI roles.

- Strong interest in training and empowering others through technology.

Contact this candidate