Scrum Master Delivery Specialist

JENNIFER MONROE

Omro, WI 920-***-**** *********@*****.***

Certified Scrum Master Agile Delivery Specialist Banking Operations Expert

Professional Summary

Certified Scrum Master experience in the banking sector, including 6+ years leading Agile teams in technology operations. Skilled in coaching cross-functional teams, facilitating Agile ceremonies, and aligning IT deliverables with strategic business goals. Proven track record in mainframe testing, stakeholder communication, and improving team velocity using tools such as JIRA, ServiceNow, and ClearPath. Passionate about continuous improvement and driving operational excellence.

Core Competencies

Agile & Project Tools: JIRA, VersionOne, Quality Center, ClearPath, ServiceNow

Agile Practices: Scrum Framework, Sprint Planning, Retrospectives, Backlog Grooming, Stakeholder Engagement

Testing & QA: Test Planning, Test Case Design, UAT Coordination, API Testing

Soft Skills: Attention to Detail, Communication, Multitasking, Team Collaboration, Leadership

Office Tools: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Professional Experience

U.S. Bank 1995-2024

Scrum Master, Technology Operations Systems

2018 – 2024

●Led Agile ceremonies including Daily Standups, Sprint Planning, Retrospectives, and Backlog Grooming for multiple scrum teams.

●Temporarily acted as Product Owner, managing backlog prioritization and facilitating stakeholder input until a PO was officially assigned.

●Utilized JIRA, ServiceNow, and ClearPath to manage sprint workflows, track issues, and support incident resolution.

●Collaborated with QA teams to test and validate API functionality for Auto Loan and Lease product integration.

●Supported weekly reporting and ensured sprint goals were met in alignment with strategic initiatives.

Software Tester II, Technology Operations Systems

2015 – 2018

●Developed and executed test plans for large-scale Capital Expenditure projects.

●Led RMS Replacement Project testing efforts using Quality Center for test tracking and defect management.

●Provided regular testing progress updates to management, ensuring transparency and accountability.

Transaction Processing Supervisor, Consumer Loan and Lease Operations

1995 – 2015

●Managed a team of 18 employees, driving productivity improvements to consistently exceed 95%+ goals.

●Participated in all transaction-related system upgrades and CQA audits, ensuring compliance and data accuracy.

●Authored audit responses and captured supporting evidence to address identified exceptions.

Certifications

●Certified ScrumMaster® (CSM)

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