General Manager Customer Service
Resume:
Julie L. Di Maio
General Manager/waitress/ Bartender with 20+ years of experience in
providing excellent customer service to dinners at quality establishments . Possesses familiarity with POS terminals and common restaurant machinery. 500 Baldwin Ave
07306 Jersey City
***********@*****.***
EXPÉRIENCE
TARTINERY OLYMPIC TOWER NYC
September 23 2024 to Present
General Manager
Scheduling FOH/BOH
Processing payrolls
Handling weekly and monthly inventory
Ordering store supplies,food and beverage
Manage all store daily operations.
MAMAN JERSEY CITY
July 1st 2022 to February 10th 2024
General Store Manager
Scheduling FHO/BOH
Processing payrolls
Handling weekly and monthly inventory
Ordering store supplies,food and beverage
Manage all store daily operations .
Choc O Pain French Bakery Café
February 2020 to January 2022
General Store Manager
Scheduling FOH/BOH
Processing Payrolls.
Handling weekly and monthly inventory
Ordering store supplies,food and beverage
Manage all store daily operations
AirB&B Host
May 2011 to June 2019
manage property, greet and register guests,memorizing faces and names to ensure personalize service throughout guest stays.Maintained a 95% customer satisfaction rating over 8 years
SKILLS
Leadership and
Management Skills
•Team Leadership: Guiding
and motivating a diverse
team to achieve common
goals.
•Conflict Resolution:
Effectively managing and
resolving disputes among
staff or customers.
•Training and
Development: Coaching
and mentoring employees
to improve skills and
performance.
•Strategic Planning:
Developing and
implementing long-term
strategies for success.
Customer Service Skills
•Customer Relationship
Management: Building and
maintaining strong
relationships with guests.
•Complaint Handling:
Addressing guest concerns
effectively to ensure
satisfaction.
•Personalized Service
La Petite Abeille
May 2008 to August 2018
Waitress/Manager
Le Pere Pinard NY
June 2007 to May 2008
Waitress
Le Bali Bar Saint Martin
November 2005 to April 2007
Bartender/waitress/Manager
Scheduling FOH/BOH
Handling weekly and monthly inventory
Ordering store supplies,food and beverage
Manage all store daily operations
Le Paradis du Fruit Bastille Paris
May 2003 to August 2005
Scheduling FOH
Manage all store daily operations
Le Rival Paris
June 2001 to May 2003
Waitress/Bartender
Le Spicy Paris
December 2000 to June 2001
Hostess/waitress
Delivery: Understanding
and exceeding customer
expectations.
•Hospitality Standards:
Maintaining a high
standard of service to
create memorable dining
experiences.
Operational and
Organizational Skills
•Budget Management:
Managing costs and
revenue to maximize
profitability.
•Inventory Management:
Monitoring stock levels
and ensuring efficient
supply chain processes.
•Process Improvement:
Streamlining operations to
enhance efficiency and
reduce waste.
•Time Management:
Prioritizing tasks to meet
deadlines in a fast-paced
environment.
Communication Skills
•Interpersonal
Communication: Building
rapport with staff, guests,
and vendors.
•Negotiation Skills:
Securing favorable terms
with suppliers or resolving
workplace conflicts.
•Public Speaking:
Representing the
restaurant at events or in
media interactions.
Marketing and Sales Skills
•Event Planning:
Organizing events to
attract and retain
customers.
•Upselling and
Cross-Selling: Encouraging
guests to explore premium
options.
•Social Media
Management: Leveraging
digital platforms to
enhance brand visibility.
Problem-Solving Skills
•Crisis Management:
Quickly addressing
unexpected challenges to
minimize disruption.
•Decision-Making:
Analyzing situations and
making informed choices.
•Adaptability: Adjusting to
new situations, such as
changes in market trends
or customer preferences.
Analytical and Technical
Skills
•Data Analysis: Using sales
data or feedback to make
informed business
decisions.
•Technology Savviness:
Proficiency in restaurant
management software or
POS systems.
•Performance Metrics:
Monitoring KPIs such as
table turnover rate, guest
satisfaction, or revenue per
seat.
EDUCATION
Servsafe Certification
Food Protection Certificate NYC
BTS COSMETOLOGY by
Juventhera school Paris
September 1999 to June 2002
BAC ES
Lycee de Bellevue Martinique
Promotion 1998
LANGUAGE
English/French
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