Technical Support Data Entry

Toya Downey

Phone number: 270-***-****

Email address: ************@*****.***

Education

**/**** – 05/1999 Exercise Science/Sports Studies Bachelor of Science University of Louisville

Professional Experience

03/2024 – 09/2024

Franklin, Simpson

Warehouse Associate

Tractor Supply Company

Operate forklifts, pallet jacks, and other material handling equipment as assigned. Verify merchandise order is accurate and complete, stack and wrap merchandise Operate all equipment in a safe manner. Daily, inspect equipment before use. Use Personal Protective Equipment (PPE) as required. Maintain a clean, neat, and orderly work area.

05/2022 – 11/2023

Cincinnati, OH

Technical Support Specialist

PatientPoint

Diagnosing software and hardware problems reported by clients, including issues with logins, data entry, system functionality, network connectivity, and device malfunctions.

Providing technical support via phone, email, and online chat Performing remote troubleshooting, configuration changes, and software updates on client systems.

Providing training to clients on how to effectively use the PatientPoint platform, including features, navigation, and best practices. Logging and tracking customer support tickets, escalating complex issues to the appropriate teams, and ensuring timely resolution. Documentation and knowledge base updates

Staying current with product updates

05/2013 – 12/2021

Bowling Green, KY

EPIC Clinical/Technical Service Desk Analyst

NTT Data Services

Responds to incidents regarding the clinical aspects of the Epic Software suite Incidents may include, but are not limited to:

Work flow issues, application errors, user access level/templates, hardware troubleshooting, Functionality, password resets, account unlocks, various user access issues

Communicate with senior level analysts for support and approvals regarding various issues

Escalate incidents to appropriate clinical group when necessary, communication with senior support analysts, and use of Knowledge Based Articles to determine proper workflow process for resolution of issue or determine proper routing of the incident.

Serve as a liaison between the customer and IT technical teams to ensure efficient and timely issue resolution

Excellent customer service, analytical and organizational skills 04/2011 – 05/2013

Bowling Green, KY

Assembly Technician

Bendix Spicer Foundation Brake

Transact materials into and out of the storeroom, monitor inventory accuracy, stock material into location, and ensure shipments are accurate Assembly of parts by operating intermediate machines and equipment. Professional Experience

Assembly equipment set-up according to proper protocol Perform record keeping duties

Report recognized defective material to team leader Understand and follow quality control policies

Interpret blueprints, drawings, and work orders

02/2008 – 12/2010

Bowling Green, KY

Revenue Cycling Operations Representative

Dell Perot Systems

Processed/reviewed Explanation of Benefits to identify payments, adjustments, refunds, verified insurance and/or assign reason codes for denials that required posting to a patient account in accordance with current policy and procedure, reviewed contractual agreements

Researched and corrected any posting errors and reported to supervisor or accounting department

Routed accounts to applicable department for follow-up as needed Faxed, filed, and performed data entry

Worked to improve processes, increase accuracy, and achieve overall goals of the department.

06/2006 – 03/2007

Lexington, KY

Health Administration Internship / Program Support Assistant Lexington Veteran Affairs Medical Center

Validated clinic, surgery, and procedure sessions and posted payments accordingly for fee-basis physicians

Maintained daily surgery admission compliance database Administrative assistant responsibilities for the Chief of Staff Office (answering phone, faxing, filing, scheduling appointments

Reviewed patient chart information for compliance standards

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