Data Entry Customer Service

JOSEF J. BURGAN SR

Objective

To obtain a position with a successful company that will utilize my Sales ability along with my Management training and People skills, to help move the organization to a higher level of Excellence.

Experience

2017-2025 Molina Health Care/First Source Health Care Louisville, Ky

Claims Adjuster

CSR, Data Entry, Research

2016-2017 Elite Business Associates LLC Louisville, Ky

CSR-MANAGER

Audits, Inventory Control, CSR, Data Entry

2014-2016 Liberty Mutual Insurance Charlotte, Nc

IA

Audits, Tracers (Time Mgt), State Crits, CSR, Filing, Data Entry

Billing & Collections

2009-2014 Pitney Bowes (Liberty Mutual) Charlotte, NC

Records Team Lead

Supervised 7 Assoc. in Records Dept, Filing, Data Entry, Mailing, Q&A, Conduct Daily Huddle Meetings, Customer Service.

Increased Customer Satisfaction by 35%

Qualified for all Qtrly Bonus for 2010 based on increased performance

Record Cost Savings of $1033.57

2002-2009 First Place Rentals Akron, Ohio

Chief Operations Officer

HR duties, P&L Assessment, Q/A, In store Audits, Inventory Control, Supervised 8-10 Assoc., Delivery/Pickup, Sales, Customer Service.

Became Profitable in the first 4 months of business.

Increased Revenues from $606,835 in 2003- to- 967,950 by DEC 31ST

.2004

Increased Accounts from 351 in 2002 to 1414 by Nov. 2004

1999-2002 Rainbow Rentals Akron, Ohio

Branch Manager

Hiring/Firing, Training, Inventory Control, Sales, Delivery/Pickups, Supervised 7 Assoc., Customer Service.

Increased Revenues by 23% in first year

Increased Sales by 72% in 2001

Increased Profitability by 36%. In 2001

1987-1999 Blue Ribbon Rentals Akron, Ohio

Market Manager

Hiring/Firing, Training, Inventory Control, Sales, Delivery/Pickups, Supervised 3-16 Assoc, in 3 stores, Customer Service.

Implemented Training course for Northern Ohio Regions.

Received Manager of the Year Award 3 years in a row

Maintain over a $100,000. in Profit for over 3 years

03/2008-10/2008 Vice President of ORDA

In March of 2008 I was elected as Vice President of the Ohio Rental

Dealers Association after serving on the Board of Directors for 5 yrs

Education

1980-1982 Akron University Akron, Ohio

Business Administration (major), Music (minor)

Life Underwriter Training Council

Southeastern Training and Development. (sales & Leadership Training)

Winners Edge Course. BLCC (Sales Course)

Violence in the Work Place. (APD)

Interests

Gem Academy Board of Directors, Program Advisory Board for Brown Mackey College, Board of Directors for the Ohio Rental Dealers Association, Gospel Music, Mentoring Youth, Traveling

PROFESSIONAL REFERENCES

*************@*****.***

1. GENEVIEVE HETTINGER DILLION 630-***-****

PITNEY BOWES CHARLOTTE, NC

2. Jennifer Hume 502-***-****

MOLINA HEALTH CARE

3. Pastor Earletta Hearn 502-***-****

City of Refuge Ministries

4. MIKE TISSOT 740-***-****

OHIO RENTEAL DEARLERS ASSOCIATION

5. Sara Collier 502-***-****

Anthem BSS Louisville Ky

6. BISHOP KEVIN MCCRANEY 502-***-****

CHURCH OF JESUS FAMILY WORSHIP CENTER

710 Grandview Dr N

Springfield, Ohio 45503

330-***-**** E-mail –*************@*****.***

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