Customer Service Program Coordinator

******@*****.*** **** S. St. Louis 773-***-****

Objectives:

Looking for a stimulating and challenging environment that allows me to utilize my 15 years of professional driving, customer service, and leadership abilities while helping to build the success of the company Experience:

Crushers Club/ Restoring the Path: September 2022 - Present Program Director (December 2022 – Present)

Program Coordinator (September 2022 – December 2022)

Establish relationships with parents, youth, and other community stake holders,

Coordinate ongoing staff development and training,

Identify resources and establish referral systems within community agencies designed to support youth and their families,

Provide mentorship and support to ensure that the youth remain active and responsible members of society and remain off the street,

Prepare payroll and scheduling while keeping track of staff hours,

Ensure club runs seamlessly on a day-to-day basis by providing conflict resolution, coaching and disciplinary action where required.

Mo Routes/ Amazon: March 2022 – September 2022

Delivery Driver

Efficiently Scan, load, unload, and deliver extra-large, heavy packages from delivery vehicles with the use of a dolly as needed.

Deliver Amazon products safe and timely throughout the Chicagoland and surrounding suburban areas while providing excellent customer service.

Effectively communicate with dispatchers about deliveries and delivery areas

Perform proper pre and post trip vehicle inspections.

Remain DOT compliant.

Avant, LLC: November 2014 to March 2020

Debt Management Representative II

Negotiated and collected settlement amounts and set up payment arrangements with Debt Management companies on behalf of clients.

Answered calls directly from customers or Debt management companies as well as resolved or escalated complaints.

Responded to correspondence via email, fax, or mail, and uploaded documents to client accounts as needed.

Chicago Transit Authority: June 2004 to April 2014 Bus Operator

Safely operated Single or Double Decker buses through established routes

Performed proper pre and post trip vehicle inspections TENESHIA LINDSEY

2

Teneshia Lindsey

Transported individuals courteously to various locations with demonstrated ability to efficiently navigate thick city traffic

Operated disability lift

Assisted and accommodated seniors and customers with disabilities

Remained alcohol and drug compliant according to the Federal Transportation Administration Skills:

*Over 15 years excellent customer service *Strong work ethic

*Efficient, detail-oriented, and very well organized *Active Listening

*Proficient in Microsoft Word, Excel, and Power Point *Team Player, Team Liaison

*Maintain safe Class B CDL with air brake endorsement *Maintain top productivity

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