Scrum Master Software Development

DOUGLAS THOMPSON

Expertly Partnering IT with Organizational Strategies

GOAL

Seeking a position to leverage my computing experience in a vibrant growth oriented environment. I have experience on Unix/Linux sys- tems and enjoy setting up computing environments and supporting development and day-to-day computing needs of an organization. Deep curiosity drives my joy in learning and working on a collaborative team. Loyalty and hard work are but some of my strong charac- ter and technical assets. I am interested in high availability best practices, configuration, monitoring and reporting. EXECUTIVE PROFILE

Accomplishment-driven Senior IT Professional and Certified Scrum Master offering over 15 years of technical leadership and diversi- fied, ground-up experience related to IT operations. Keenly adept in conceptualizing ideas, seizing opportunities, constructing solutions, and directing highly successful technical development initiatives. Emphasis in integration technology and telecommu- nications, with additional experience related to the software development lifecycle, system design, and complex problem solutions. Bot- tom-line focused and a big picture visionary who excels in devising non-traditional solutions and exploiting emergent technologies to seize competitive advantage.

Core competencies include:

• Business/IT Vision and Strategy

• System Development & Implementation

• Operational Efficiencies

• Project Performance and Planning

• Application Analysis and Development support

• Team Training & Engagement

• Budget Management and Analysis

• Transitional Change Management

• Customer-Centric Approach

Management Methodology: Recognized for strong business literacy, intense work ethic, and commitment to quality and efficiency. Strong desire to add value to organizational culture; engaging staff and employees and creating a positive, productive work environment. An instrumental leader in identifying growth inhibitors; analyzing and implementing advanced technical initiatives via the Change Management model.

Technical Concepts: HP UX; AIX; Perl; UNIX Shell Scripting; UNIX System Administration; Linux System Administration; Solaris; and TOAD (Tools for Oracle Application Development) web services, commodity hardware, Virtualization, shell scripting. PROFESSIONAL EXPERIENCE

LightRiver Software, Concorde, California 2016 to present LightRiver Software In a remote technical support/Integration role LightRiver is a custom software development firm specializing in network element management systems for some of the top telecommunications companies in the US and Europe. Duties include trial installations, initial integration and following frontline support for the product, planning and architecture, along with business analyst work and quarterly upgrades.

level 3 formerly TW Telecom, Greenwood Village, Colorado 2001 to 2016 TW Telecom (NASDAQ: TWTC), is the third-largest Business Ethernet provider in the US; providing business class managed voice, Internet and data network services, specializing in Ethernet and transport data networking, Internet access, local and long distance voice, VoIP and security.

Senior Engineer of NMS Architecture

Summary: Promoted to conceptualize and plot technical development initiatives that strategically align current and future product offer- ings in conjunction with operational goals. Charged in analyzing core business and IT metrics to ensure projects are on track and within budget. Oversee the Scrum process to include release and Sprint planning, review and retrospectives. Additionally oversee the support model for 500 internal end-users; leveraging software capabilities to ensure consistent, accurate and timely configurations of telecom- munications services.

Budgetary Oversight and Staff Management:

• Expertly manage cross-functional teams of up to 20 IT professionals on fulfillment system projects; directing incremental development efforts to increase automation and enhanced usability for strategic product lines.

• Facilitate targeted internal training sessions related to IT processes, procedures, and usage for client teams across the coun- try; training both on an individual basis and in group settings. System Design:

• Key contributor to business centric automation software, oversight of quality and the implementation of automation system enhancements such as TW Telecom’s Transport management platform (annual project budget of $15MM). The SOA platform is a fulfillment engine which has automated the provisioning process which has allowed for markedly enhanced cus- tomer satisfaction, alleviated headcount additions, and increased employee satisfaction. Strategic Impact: Successful outcome of project was a pivotal contributing factor in obtaining $1.1Billion in annual gross revenue YTD 2013.

Senior Engineer- TW Telecom, Greenwood Village, Colorado (Continued) Change Management:

• Routinely utilized to advise upon and develop strategic processes related to software development and the Scrum process; providing consultation and guidance in regards to process evolution.

• Developed a SharePoint site in conjunction with a Jira implementation (an issue and story tracking software program). Newly accessible tools created tremendous change by fostering communications amongst cross-functional teams and heavily influ- encing the development value stream.

Problem Resolution and Risk Mitigation:

• Readily able to manage through critical incidents; quickly responding and repairing system issues.

• Routinely called upon to aggressively respond to database issues by replicating interim databases to asses and isolate sys- tem issues. Practices have been proven to reduce downtime, prevent revenue loss, and lessen impact on customers. System Administrator- Peak Software Solutions, Littleton, Colorado 1997 to 2001 Peak Software Solutions was a start-up organization that developed communication software for global carriers such as AT&T and Comverse.

Summary: Initially hired to manage and install all fiber optic wiring for the corporate office of Peak Software Solutions. Due to dedicated work ethic and system knowledge, was assigned to increasingly challenging assignments to include building the company’s first data- center; creating and configuring the development environment; and overseeing server construction and administration. Accomplish- ments and Contributions Included:

• Built initial baseline technical environment utilizing Linux, Solaris, HPUX, and Windows; facilitating communication software processes.

• Oversaw construction and configuration of the company’s first datacenter to include wiring and installation of UNIX systems, routers, hubs and switch gear. Specified all equipment assets to include datacenter cooling systems which required intensive power and BTU tonnage.

• Completed the initial construction and provided administration for several Sun E450 servers (ranging in size from 250 - 500 Gigabytes). As the company grew, provided consultative advice on attainment specifications for the procurement of a NetApp SAN device which allowed for storage in the Terabyte regions. Managed administration of the new system utilizing Data ON- TAP.

ACADEMIC

MASTER OF SCIENCE (M.S.): COMPUTER INFORMATION SYSTEMS University of Phoenix, Denver, Colorado

Scrum Master Training

Scrum Alliance

Strong professional references available upon request.

Contact this candidate