Data Entry Clerk

310-***-**** *********@*****.*** github.com/sosukebrause

Sosuke Brause

EDUCATION / TRAINING

UC Berkeley Extension Program — Full Stack Web Development Bootcamp [March - Nov 2020] Certification in front and back end web development technologies (see bottom) University of California, Berkeley — B.S. Anthropology [Jan 2009 - July 2013] PROFESSIONAL EXPERIENCE

Odoo Inc., San Francisco, CA — Technical Support Analyst April 2022 - May 2024

● Assist in the development, implementation and configuration of databases (SaaS & SH) according to the business-specific needs of the client

● Managed external documentation updates for each new software release, ensuring accuracy in user guides in public facing articles. Standardized communication practices by implementing a system to auto populate response fields with templated texts to common questions using key triggers

● Work cross-functionally to diagnose root cause of technical issues and unexpected behaviors in Odoo’s back-end (error logs in postgres, Python, SQL, CSS/HTML, JS); liaison between external stakeholders and R&D team reporting bug fixes and feedback for modifications Autodesk, San Rafael, CA — Partner Services & Operations Specialist Nov 2013 - March 2020

● Process high volume orders/renewals (SAP) in accordance with SOX requirements; manage ongoing license renewals within the ERP systems (SalesForce), maintaining an excellent standard of client success and retention

● Assisted with cost-benefit analysis leading to strategic incentives that phased out legacy support, helping to drive long term adoption during migration period

● Led a regional “soft launch” for transitioning from perpetual licenses to a subscription-based service to align with modern SaaS models

● Beta test new order processing,, payment integration, and upgrade support systems; mitigate unexpected behaviors, and ensure a seamless transition for end users Systena America, Redwood City, CA — QA Tester

June 2012 - August 2013

● Deliver functionality and performance assessments on prototype Sony mobile devices

● Create error logs using Excel and Agile tools, requiring Japanese to English translations RELEVANT BACKGROUND & PROFICIENCIES

Japanese (Fluent, N2 level);

German (Intermediate, C1 certified)

Code: HTML/CSS, Python, JS/jQuery,

React.js, Postman, JSON, RESTAPIs

‘Coursiv’ AI Certification in AI Tools

Enterprise Services: SAP, SalesForce, Azure,

AWS, Oracle, ServiceNow

Database Mgmt: MySQL, PostGres, Excel,

MongoDB, Tableau, GitHub

Odoo (V16 & V17 certified)

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