Pharmacy Technician Front Desk

Quila Osborne

Jonesboro, GA ***** ************@*****.***

Professional Summary

Highly skilled Pharmacy Technician with 9+ years of experience in hospital, retail, and remote pharmacy settings. Expertise in medication therapy management (MTM), prior authorizations, inpatient pharmacy operations,

and insurance claim resolution. Strong background in front desk administration, scheduling, patient coordination,

and medical filing. Proficient in handling high-volume patient interactions, maintaining compliance, and ensuring

exceptional customer service. Experienced in sterile and non-sterile compounding with limited IV preparation knowledge

and a willingness to refresh training.

Professional Experience

Pharmacy Technician (Remote)

Asembia, Georgia Feb 2023 - Present

- Assist patients in specialty medication access, handling prior authorizations, insurance verification, and adheren

- Coordinate patient communication through phone, email, and online portals, ensuring timely follow-ups.

- Manage high-volume administrative tasks, including data entry, scheduling, and document filing.

- Collaborate with healthcare providers and insurance companies to resolve prescription issues and expedite appr

- Consistently exceed performance benchmarks in patient satisfaction, efficiency, and HIPAA compliance. Pharmacy Technician (Remote)

Cigna, Indiana Jan 2020 - Jan 2023

- Processed high-volume prescriptions and prior authorizations to ensure timely medication access.

- Handled front desk administrative duties, including appointment scheduling, patient registration, and medical rec

- Resolved complex insurance claim issues by working with providers, payers, and patients.

- Assisted in medication therapy management (MTM) to improve patient adherence.

- Maintained HIPAA compliance while handling patient inquiries via phone, email, and secure messaging.

- Ranked in the top 10% of technicians for resolution speed and customer satisfaction. Pharmacy Technician (Inpatient Hospital Pharmacy)

Ascension Pharmacy, Indiana Jan 2018 - Jan 2020

- Prepared and dispensed inpatient medications, ensuring accuracy and compliance with hospital protocols.

- Assisted in sterile and non-sterile compounding, including limited IV preparation under pharmacist supervision (w

- Scheduled medication deliveries to ICU, ER, and surgical units, ensuring timely patient care.

- Managed inventory, regulatory compliance, and patient documentation filing for accurate record-keeping.

- Provided administrative support at the hospital pharmacy front desk, handling patient inquiries and medication pi Pharmacy Technician

CVS Pharmacy, Indianapolis, Indiana Dec 2013 - Jan 2018

- Processed and dispensed prescriptions with 99% accuracy for high-volume retail pharmacy operations.

- Managed insurance claims and prior authorizations, resolving billing issues to prevent delays.

- Provided customer service and medication counseling, assisting patients with prescriptions and OTC medication

- Conducted inventory audits and stock management, reducing shortages and waste.

- Scheduled patient consultations, maintained electronic medical records, and assisted with front desk duties. Education

Aveda Institute, Carmel, IN Apr 2022

Licensed Esthetician

Certifications

Licensed Pharmacy Technician, Georgia

Skills

- Pharmacy Operations & Medication Preparation

- Sterile & Non-Sterile Compounding (Limited IV Experience, Needs Refresher)

- Insurance Claim Resolution & Prior Authorizations

- Front Desk Administration & Patient Scheduling

- Medical Filing & Electronic Record Management

- HIPAA Compliance & Patient Confidentiality

- Inventory Management & Regulatory Compliance

- Customer Service & Patient Communication

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