Active Directory Customer Service

Adrian Mandujano

Van Nuys, CA *************@*****.*** 818-***-**** https://github.com/AdrianMan1 www.linkedin.com/in/adrianmandu

SUMMARY

Aspiring Information Technologies professional skilled in Network Security, Active Directory, cloud computing, and tech troubleshooting, with applicable/hands-on experience in implementing Active Directory and ticketing systems on Azure Virtual Machines. Strong leadership background in customer service with a proven ability & passion for quick learning & skill development.

EDUCATION

Associates of Arts: Criminology - LA Pierce College (In progress, Expected 06/2025) Information Technologies Course - CourseCareers

Computer Networking Fundamentals Course - UNLV

CERTIFICATION & SKILLS

Certifications:

CourseCareers IT Cert

CompTIA Security+ - (In Progress, Expected: July 2025) Operating Systems: Windows Client 10, MAC OS

Skills & Technologies: Initial router & switch configuration, port security, VLANS, Static Routing, Subnetting, DHCP, DNS, VPN, ACLs (Access Control Lists), Active Directory, Network Security Groups, Firewalls, Cloud Computing, Group Policy Tools: MS Azure Virtual Machines, Ticketing System (osTicket), Wireshark, Cisco IOS PROJECTS

Project: Implementing Active Directory (On-Premises) in Azure Source: github.com/AdrianMan1/configure-ad

Platforms and Technology Used: Azure Virtual Machines, Active Directory, PowerShell Project: Implementing a Help Desk Ticketing System (osTicket) using Azure Virtual Machines Source: github.com/AdrianMan1/post-install-config

Platforms and Technology Used: Azure Virtual Machines, osTicket, IIS Project: Route Me (UNLV) Compromised a locked CISCO router to allow communication between two configured servers using static routing and router configuration commands within a console. EXPERIENCE

CAVA, (Sherman Oaks, CA)

December 2024–Present

Guest Experience Manager

Provided leadership to employees whilst also providing an excellent guest experience to all customers throughout the day.

● Utilized strong communication & problem-solving skills to delegate tasks to employees & resolve customer concerns efficiently.

● Assisted employees with solving tech issues (with computer, printers, company software, etc…) whenever presented with them.

● Coached new team members on Cybersecurity awareness in compliance with company regulations. Five Guys: Burgers & Fries (Northridge, CA)

July 2022–December 2024

Shift Manager

In charge of supervising & managing the store’s food safety & cleanliness whilst on shift.

● Obtained ServSafe Food Protection Manager & Five Guys Quality Control Course Certifications to ensure proper food safety & store quality measures were followed & in place.

● Practiced & coached proper food safety procedures, leading teams to ensure cleanliness & efficiency within the restaurant, delegating tasks among employees, & ensuring proper customer service procedures throughout every shift.

Contact this candidate