Information Technology Technical Support

Keith Irwin Arden, NC • ********@*****.*** • 828-***-****

PROFESSIONAL PROFILE

Highly motivated and detailed-oriented IT professional seeking an entry-level position in the field of information technology. Eager to apply acquired knowledge and skills to contribute to the success of a dynamic organization. Committed to delivering exceptional technical support, problem-solving, and maintaining network infrastructure. Dedicated to continuous learning and growth, with a strong passion for staying updated with the latest advancements in technology.

TECHNICAL SKILLS

PC Hardware& OS Systems

OSI Model

Routers & Switches

Ethernet

LAN / WAN

Internetworking

Network & Design

TCP / IP

Telecommunications

CORE COMPETENCIES

Exposure to installing operating systems and software

Familiar with multiple operating systems including Windows 7 and Windows 10

Knowledge of TCP/IP along with local area and wide area networks (LAN, WAN) internally

Hands-on experience in configuring networkable operating systems

EDUCATION & TRAINING

MyComputerCareer

Information Technology Security & Administration Program May 2024

Northern Arizona University

Bachelor’s Degree of Electrical Engineering

Specialization Computer Engineering May 2002

Certifications

CompTIA A+, CompTIA Network+, CompTIA Security+

Microsoft (AI) Fundamentals (AI-900); Microsoft Azure Fundamentals (AZ-900);

Linux Essentials

WORK EXPERIENCE

Student MyComputerCareer April 2024-November 2024

With over 700 hours of hands-on experience, I have expertly configured, installed, maintained, and managed both desktop/client and server operating systems. Additionally, I've demonstrated critical knowledge of network technologies and security and successfully researched and tested new anti-intrusion applications to meet organizational security protocols.

Professional Key Words: Hands-on Experience, Operating Systems (Desktop/Client, Server), Configuration, Installation, Maintenance, Management, Network Technologies, Network Security, Anti-intrusion Applications, Security Protocols, Research and Testing

Operator II Sierra Nevada Brewery 2014-Present

I utilize RF scanners for product transport, organize storage for efficiency, and operate equipment such as forklifts and hand trucks. Ensure proper storage and retrieval of materials, secure loads, and handle Microsoft Office software. Additionally, I assist with printer issues and POS troubleshooting.

Professional Key Words: RF Scanners, Product Transport, Storage Organization, Equipment Operation (Forklifts, Hand Trucks), Material Storage and Retrieval, Load Securing, Microsoft Office Proficiency, Printer Troubleshooting, POS Troubleshooting, VMWare

Warehouse Supervisor Rexel 2003-2014

I managed inventory by performing physical counts, reconciling records, and addressing discrepancies. I conducted daily cycle counts to spot errors, received and reviewed incoming goods for accuracy, and ensured shipping documents were correct.

Professional Key Words: Inventory Management, Physical Counts, Record Reconciliation, Addressing Discrepancies, Daily Cycle Counts, Error Identification, Incoming Goods Review, Accuracy Verification, Shipping Documents

Contract work Manpower Staffing 1998-2003

I assisted customers daily to ensure quality assurance, exceeded sales goals, and managed 30+ inbound/outbound calls while maintaining high customer satisfaction. I provided technical support, thrived in a fast-paced call center environment, and upheld quality customer service and performance standards.

Professional Key Words: Quality Assurance, Sales Goals, Customer Satisfaction, Inbound/Outbound Calls, Technical Support, Home Networking, End User Devices, Fast-paced Environment, Call Center, High Call Volumes, Performance Standards

Additional Experience

Additional experience with the following skills:

Experienced IT professional with a strong background in running game servers, managing Virtual Machines, and setting up home networks. Proficient in programming languages including C, C++, Java, and Visual Basic. Skilled in configuring and maintaining printers and other peripheral devices. Demonstrates exceptional problem-solving abilities and a commitment to delivering high-quality technical solutions.

Professional Key Words: Game Server Management, Virtual Machines, Home Network Setup, Programming (C, C++, Java, Visual Basic), Peripheral Device Configuration, Printer Setup, Technical Solutions, Problem-solving, IT Professional

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