Customer Service Healthcare Marketing

CYNTHIA CABRERA

***** ** **** **, ******** Pines, FL 33028

786-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and bilingual healthcare professional with 5+ years of experience in patient services, insurance authorizations, and administrative coordination. Adept at improving patient outcomes, reducing claim denials, and ensuring compliance with healthcare regulations. Strong background in customer service, healthcare marketing and authorizations, referrals, and EMR systems. Fluent in English and Spanish.

CORE SKILLS

● Insurance Verification & Prior Authorizations

● HIPAA Compliance & Patient Confidentiality

● Medical Terminology & EMR Systems

● Healthcare Marketing & Patient Outreach

● Time Management & Multitasking

● Bilingual Communication (English/Spanish)

PROFESSIONAL EXPERIENCE

Authorization Associate II

Baptist Health South Florida – Miami, FL

Jul 2020 –February 2025

● Verified insurance eligibility and obtained prior authorizations for procedures, diagnostic testing, and specialist referrals.

● Maintained accurate EMR records and ensured compliance with HIPAA regulations.

● Communicated with insurance companies to expedite authorizations and minimize delays.

● Collaborated with clinical and billing teams to reduce claim denials.

● Delivered timely updates to patients regarding insurance coverage and authorization outcomes. Referral Coordinator

Palm Medical Centers – Miami, FL

Jan 2020 – Jul 2020

● Processed patient referrals and obtained authorizations for outpatient and inpatient services.

● Managed high-volume communication with patients and specialists to coordinate care.

● Utilized CPT and ICD-9 codes for referral accuracy.

● Promoted diagnostics and built relationships with medical staff and patients.

● Applied healthcare marketing techniques to boost service awareness. Patient Registration Clerk (PRC)

Sanitas Medical Center – Miami, FL

Feb 2018 – Jan 2020

● Registered patients, verified insurance, and scheduled diagnostic and specialist appointments.

● Resolved care access barriers and supported care coordination.

● Maintained accurate records using EMR systems and adhered to HIPAA regulations.

● Prioritized orders and collaborated with doctors for smooth care delivery. Insurance Agent Assistant

Allied Marketing – Miami, Florida

October 2017 – February 2018

● Sold health insurance plans to patients in healthcare clinics by assessing needs, explaining options, and enrolling them in appropriate coverage.

● Coordinated sales agent schedules and organized training sessions for new insurance products.

● Handled data entry for insurance accounts using internal software systems.

● Managed workflow and multitasked in a fast-paced office environment.

● Assisted patients with insurance-related questions and concerns.

● Scheduled patient appointments for product and service orientations. EDUCATION

Bachelor’s in Marketing & Business Administration

ESEM – Madrid, Spain

Mar 2012 – May 2016

Associate of Arts (A.A.) in Information Technology Miami Dade College – Miami, FL

Sep 2018 – 2021

Associate of Science in Information Technology

Instituto Politécnico de Informática OH – Havana,Cuba Sep 2005 – May 2008

LANGUAGES

● English: Fluent

● Spanish: Fluent

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