Customer Service Quality Assurance
Resume:
Edora Gomez
Bronx, NY *****
************@*****.***
Professional Summary
Licensed cosmetologist with a robust foundation in hair styling, color application, and a variety of hair treatment techniques. Brings over 3 years of experience in customer service across food, retail, and technology assembly industries, enhancing an adaptable and meticulous approach to client satisfaction. Fluent in Spanish, possesses key skills in food safety, quality assurance, and time management, ready to apply a detailed and organized approach to the retail and customer service sector. Willing to relocate to: New York State
Work Experience
Child Care Assistant
Children’s Island day care LLC-Yonkers, NY
June 2024 to January 2025
supporting primary caregivers or teachers in providing quality care, developing educational programs, and stimulating learning for children, including tasks like supervising safety, preparing meals, and assisting with hygiene.
• Monitoring the safety of children at all times.
• Ensuring a safe and clean environment.
• Responding to emergencies and following safety protocols. Care and Hygiene:
Assisting with diaper changes, feeding, and other hygiene needs. Helping children maintain good hygiene practices.
Preparing and organizing mealtimes and snacks.
Cook/Barista/Cashier
Taco Bell Cantina-Manhattan, NY
December 2021 to February 2023
• Assisted customers with their orders.
• Helped prepare food and cooked to order. Also, I learned how to make specialty and alcoholic drinks.
• Maintained cleanliness of front of house and back of house. Assembly Line Worker
ZT Systems-Secaucus, NJ
July 2020 to January 2021
Assembled hard drives and computers.
Scanned labels of items for system entry.
Increased efficiency by putting practices in place that helped the team become more cohesive. Sales Associate
Foot Locker-Bronx, NY
January 2020 to July 2020
Informed customers about current sales, promotions, and company policies in regards to payments and exchanges.
Recommended merchandise based on customers’ preferences and needs. Assisted customers with any questions.
Worked register to finalize sales.
Cashier
Merchandising
Education
High School Diploma
International School for Liberal Arts - Bronx, NY
September 2017 to July 2020
Skills
• Retail math
• Cosmetology
• Customer service
• Hair coloring
• Grocery store
• Store management
• Cash register
• Stocking
• POS
• Restaurant experience
• Housekeeping (3 years)
• Time management
• Bilingual
Customer Service
Quality Assurance
Quick to Learn
Proficiency in use of
Computers
Retail Sales
Cook
Barista
Food Safety
Fast Food Industry
Time Management
Organized
POS
Hairstyling Techniques
Relaxer Application
Computer Hardware
Assembly
Hair Coloring
Efficiency Improvement
Spanish (Expert)
• Barbering
Certifications and Licenses
Cosmetology License
Non-CDL Class C
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