Information Technology Technical Support
Resume:
Confidential Gregory C. Schwab
Objective:
Seek Employment with a firm that embraces technology, has growth opportunities within information technology, and can utilize the skill set I bring to them. Summary of qualifications and work skills:
Albany Med Health Systems Glens Falls, NY 11/ 2022 – Current Systems / NETWORK Administrator III
• Responsible for the design, installation, configuration, and documentation of the physical environment.
• Responsible for building activities, maintenance and administration of the enterprise servers (physical and virtual) and storage architectures. This includes the placement of all the physical equipment such as servers, storage devices and required cabling.
• Implemented, upgraded and was Admin for RightFax solution. Enterprise Administrator ver. 22.2 for a 24x7 organization.
• Set up accounts on servers.
• Configure the necessary Commvault backups and security software for the environment.
• Build and configure Windows 2019 – 2025 servers OS platforms in a virtual environment.
• Provide technical support and troubleshoot problems in the server environment.
• Create and maintain script writing.
• Assist in the assessment of new technologies.
• Provide technical assistance for security camera applications.
• Participate in the planning, testing, and plans for hardware/software changes to the environment.
• Management of Commvault backup solution for site.
• Management of Managed Engine AD Manage, Audit and 360.
• Administrator for hybrid Office365 tenant with federated AD services.
• Daily use of ServiceNow for tickets support tickets and other IT related processes. Gregory C. Schwab 05/ 84 John St
Hudson Falls, NY 12839
********@*****.*** Cell: 518-***-****
Confidential Gregory C. Schwab
Arrow Bank Glens Falls, NY 02/ 2018 – 06/2022
Sr. Applications & Network Systems Professional
• Designed and implemented Print management solution, capturing usage, errors, and reporting.
• Supported & maintained, at a L2 /L3, VMware servers (340) and VDI Horizon view clients(980).
• Implemented universal, 2 form factor authentication, print spooling for the organization.
• Administrate Cisco Telepresence and Webex solutions for 48 sites, 3 large multi display conference rooms.
• Implemented, upgraded and was Admin for RightFax solution for all sites.
• Installed and configuration of Ubiquiti Dream Machine appliances, Switches and Access points
• Configure, install and manage both Main and branch offices using Cisco Video Surveillance Operations Manager (VSOM) with 48 sites over 1000 camera devices.
• L1 Support for Cisco based network switches and firewall solutions.
• Certification and Implementation of new Video Surveillance from ExacqVision for all sites.
• Support business systems including Microsoft Active Directory, Exchange, VMware, NetApp, remote access systems; aid with end-user level 2 and above support, installations/upgrades, and troubleshooting.
• Manage and support a Symantec Enterprise Vault e-mail archiving solution for over 1K of mailboxes and maintain public SEC compliance for email systems.
• Work with systems development team to test systems under the guidance of management and provide documentation to report results.
• Responsible for upgrades and patches for Microsoft and other third-party vendors; establish timeline, determine requirements, execute action, and follow-up as appropriate.
• Collaborate with departments and business groups to develop technology solutions that will meet current and future business needs.
• Assist with management of special projects to add to or improve technology suite as directed by Information Technology management.
• Provide L1/L2, support for L1 Information Technology support technicians as appropriate.
• Configure and manage PC/thein client image solution using Smart Deploy. Confidential Gregory C. Schwab
Certified Allergy Consultants Albany, NY 05/ 2017 – 02/2018 Sr. Network & Systems Administrator
• Provide strategic IT management direction, Network Engineering and domain administration for a medical organization in a multi-site environment.
• Provide the primary technical support for the stable and secure operation of our servers, software, phone systems, networks and underlying infrastructure.
• Manage network and Telecom for 5 site medical office environment.
• Operate and manage VMware / Citrix Zen server platforms.
• Manage and support Cisco-Meraki Firewall, Switch and APs for 6 sites.
• Manage and operate a 5 server Citrix Zen APP server farm that delivers ALL EHR & Shot management applications to 150 thin clients in a 5 site location.
• Monitor and provide support for a multi-tier data and voice communications solutions that includes both MPLS, Cable and PRI solutions for ALL sites.
• Provide full network backup / DR replication via use of VEEM Backup to internal SAN & Cloud storage.
• Plan and execute projects for upgrades to existing as well as new server-based applications (hardware and software).
• Provide technical support and collaborate with colleagues in assessing the impact of new business applications and their impact on network and core infrastructure.
• Monitor system resources and operations in order to ensure efficient and effective daily operations. Assess network and systems security in accordance with federal and state regulations and implement and maintain appropriate solutions to ensure data security.
• Prepare and document configurations, processes and procedures for business systems.
• Perform upgrades and maintenance on servers, software and network infrastructure.
• Install new software applications, workstations, computers, printers and other peripheral devices.
• Analyze and identify opportunities to effectively leverage technology for process improvements.
• Forecast technology requirements and upgrades to existing technology to satisfy business requirements.
• Provide first-line helpdesk support to end users on hardware and network related issues.
• Analyze and resolve end user hardware and software problems in a timely fashion.
• Utilize report writing tools to extract, validate and analyze data for regulatory reporting.
• Mentor and train other management team members on technologies, processes and tools to ensure consistent network support coverage.
• Provide training and documentation to end users on implemented hardware and software technologies.
• Serve as the primary technical contact with outside IT consultants and vendors. Confidential Gregory C. Schwab
• Provide strategic IT management direction, Network Engineering and domain administration for a medical organization in a multi-site environment.
• Provide the primary technical support for the stable and secure operation of our servers, software, phone systems, networks and underlying infrastructure.
• Manage network and Telecom for 5 site medical office environment.
• Operate and manage VMware / Citrix Zen server platforms.
• Manage and support Cisco-Meraki Firewall, Switch and APs for 6 sites.
• Manage and operate a 5 server Citrix Zen APP server farm that delivers ALL EHR & Shot management applications to 150 thin clients in a 5 site location.
• Monitor and provide support for a multi-tier data and voice communications solutions that includes both MPLS, Cable and PRI solutions for ALL sites.
• Provide full network backup / DR replication via use of VEEM Backup to internal SAN & Cloud storage.
• Plan and execute projects for upgrades to existing as well as new server-based applications (hardware and software).
• Provide technical support and collaborate with colleagues in assessing the impact of new business applications and their impact on network and core infrastructure.
• Monitor system resources and operations in order to ensure efficient and effective daily operations. Assess network and systems security in accordance with federal and state regulations and implement and maintain appropriate solutions to ensure data security.
• Prepare and document configurations, processes and procedures for business systems.
• Perform upgrades and maintenance on servers, software and network infrastructure.
• Install new software applications, workstations, computers, printers and other peripheral devices.
• Analyze and identify opportunities to effectively leverage technology for process improvements.
• Forecast technology requirements and upgrades to existing technology to satisfy business requirements.
• Provide first-line helpdesk support to end users on hardware and network related issues.
• Analyze and resolve end user hardware and software problems in a timely fashion.
• Utilize report writing tools to extract, validate and analyze data for regulatory reporting.
• Mentor and train other management team members on technologies, processes and tools to ensure consistent network support coverage.
• Provide training and documentation to end users on implemented hardware and software technologies.
• Serve as the primary technical contact with outside IT consultants and vendors. Confidential Gregory C. Schwab
AISquared Manchester Center, VT 04/ 2008 – 11/2016 Corporate IT Manager /Network Engineer & Domain Administrator
• Provide strategic IT management direction, Network Engineering, and domain administration for a software development organization in a multi-site environment.
• Plan, design and implement upgrades and new technologies, utilizing virtualization (MS Hyper-V 2008 &2012, VMware & Citrix Zen Solutions) along with all other server, switch, and data/telecom infrastructure.
• Manage all IT aspects for 2 external sites that includes staffing, budget and monitoring.
• Manage and support 24X7 DATA CENTER at the corporate VT location.
• Implementation of an HP SMB Fiber Channel SAN 2012 which centralized and consolidated multi storage containers. Current storage is over 15TB.
• Monitor & manage external corporate LAN & WAN sites along with management of data and telecom enterprise wide.
• Re-tooled telecommunications into central PRI & SIP to improve call analytics.
• Migrated IP phone system to Cloud solution.
• Implemented private cloud VOIP solution for enterprise.
• Utilize industry best practices for security, business continuity, inventory management and client support.
• Consolidated Internet feeds to reduce cost, increase time and standardize routers, firewall and filtering solutions.
• Replacement of SonicWALL Firewall/Spam & A/V solution with Implementation of new Cisco / Meraki firewall (MX80 & MX60
[remote sites]), Access points (MR12’s & MR16’s) and managed switches (MS220-48, MS220-24P &. MS220-8P) & the Z1 Teleworker Gateway
• Implementation of remote office solutions (15) using Meraki Z1’s for secure VPN tunneling for both data and VOIP traffic back to the central data center in Manchester VT.
• Re-Segmentation of corporate network into 4 different subnets, so to provide optimum performance IP voice & Data traffic.
• Integrated 2 external cloud-based IP VOIP phone system solutions into 1 integrated dial and access plan.
• Install and manage cloud based online IT support request, remote access support and monitoring throughout the 3 site enterprise.
• Implementation of enterprise-wide desktop & server imaging solution using SMARTDEPLOY, and ACRONIS software solutions to image both production and test lab hardware for OS range from windows XP through 8.1 Enterprise and windows servers.
• Migration of companywide Exchange e-mail solution from Exchange 2011 to 2013 std.
• Implemented hybrid solution of Exchange 2013 with Office365 E3 solution.
• Implemented Federated Active Directory solution with Office365. Confidential Gregory C. Schwab
Racemark International Malta, NY 08/ 2003 – 04/2008 Corporate IT Manager /Network Engineer & Domain Administrator
Lead the project in corporate server consolidation. This included the use of server virtualization, e-mail systems upgrade, conversion from a Blackberry Enterprise Server to unified messaging environment using MS Exchange.
Provide major data telecom cost reduction by moving WAN from a MPLS environment to a VPN/ Point to Point connectivity environment.
Lead the upgrade of corporate ERP / Reporting solution that included, backend and front hardware and software platforms.
Administrator for MAPICS- Extended Systems ERP solution that uses a clustered server platform running Oracle 10G as a backend database.
Management of Corporate SharePoint Service Portal.
Implementation of ACT Premium for work groups and web that is blackened by a MS SQL database.
Management of data center site for a multinational WAN.
Overall management of all IT support staff.
Provided strategic design and implementation of primary MPLS / Public VPN WAN network solution for the enterprise.
Implementation of a HP SAN and data archiving solution that incorporated both data and e-mail stubbing.
Implemented and managed corporate wide 7 x 24-hour Help Desk operations using Intuit - Track IT Enterprise Help Desk System.
Designed and managed implementation of a Cisco PIX firewall solution and McAfee SCM virus and content filtering for the enterprise.
Revamped and implemented a corporate wide data archive process, which reduced backup time & restore time, and increased availability of data in the event of disaster recovery.
Designed, implemented and manage corporate wide LAN / WAN resource monitoring systems, that provide both e- mail and pager notification to all IT staff.
Implemented corporate wide users web based Help desk request, tracking and resolution solution. This reduced help desk calls, increased user satisfaction.
Design and implemented integrated shop floor packaging solution with EDI solution.
Management of corporate international wide e-commerce web presences.
Integrated Blackberry Enterprise Server BES into a MS Exchange 2000 server environment.
Management of all Electronic Data Interchange (EDI) operations for both Business to Business and Business to Customer areas.
Management of ALL Telecom operations worldwide.
Responsible for multi-site operational & capital IT budgets.
Provide ongoing technical & management consulting support to both US & European web presences.
Management of all Electronic Data Interchange (EDI) operations for both Business to Business and Business to Customer areas.
Provide ongoing technical & management consulting support to corporate internal departments to meet both operational management IT standards and objectives. Confidential Gregory C. Schwab
Liberty Enterprises Amsterdam, NY 07/ 2000 - 08/2003 Network / Telecom Operations Manager
Management of 4 IT Staff in the fulfillment of the support, availability and delivery objectives for over 750 users in a multi-site environment.
Overall responsible for the day to day network & telecommunications operations for a 75 million dollar a year operation that included, Health care facilities, Manufacturing facilities, Job placement campus, residential and day rehabilitation sites within New York State.
Network & Telecommunications Administrator.
Responsible for architecture and design of the network, data and telecommunications systems, reporting directly to the Director of Information Systems.
Overall responsible to ensure that the WAN/LAN environment was HIPPA compliant.
Overall responsible for 35 plus server data center and 750 users base thought New York State. Data center consisted of Windows 2000, NT4.0, MSSQL 7 & 2000, Exchange 5.5, Microsoft Great Plains 7.0, MP/2, and Citrix XP with a CSG interface. All Intel based server platforms were monitored by Compaq/HP insight manager web services
Project manager and technical administrator for the eEnterprise level migration for Microsoft Great Plains ver. 6.0 to 6.5 and 6.5 to 7.0. Ongoing technical administrator / support lead for this enterprise level accounting solution.
Designed and implemented small 3 to 5 node LANS with IP / Citrix printing for 48 remote sites. Sites connected to the host site via high speed cable or DSL links via the internet to the Host, via secure VeriSign digital certificate to a Citrix CSG / Infuse solution.
Implemented and managed corporate wide 7 x 24 hour Help Desk operations for 750 users using Intuit - Track IT Enterprise Help Desk System.
Designed, implemented and managed a 20 node Cisco based frame relay network and point to point T-1 WAN. Managed / monitored this environment using Cisco Works 2000. Remote sites varied from 2 to 70 nodes all with IP printing.
Implemented an APC Symetra power array system for the network / telecommunications data center. Providing 10 hrs. of off line conditioned power.
Designed implemented and managed Cisco PIX 515 fire wall solution and McAfee e250 virus and content filtering for enterprise.
Designed implemented and manage enterprise level Norton Anti-Virus for Server, Exchange and clients.
Designed, implemented and manage Avaya Definity PBX system for enterprise.
Designed, implemented and managed an enterprise level Active Voice Repartee voice mail system.
Designed, implemented and managed enterprise level, windows based, and telecom call accounting system. Confidential Gregory C. Schwab
Deloittie Consulting Group / DRT Systems / CGI Albany, NY 07/1997 - 07/ 2000 Network Systems Administrator / Consultant
• Responsible of the overall network operations for the Albany Office.
• Responsible for procurement, installation and ongoing support of desktops and laptops for 120 plus consulting staff.
• Responsible for configuration and support of the two 15 seat training center.
• Responsible for the infrastructure operations for the NYS VESID Project.
• Responsible for the phone and data telecommunications for the branch office.
• Assisted in the management / support for two other regional offices on the east coast.
• Responsible for the network and facilities migration of the Albany office into new facilities.
• Infrastructure Consultant involved with the design of the NYS VESID CAMS project.
• Infrastructure Consultant involved with the Citrix meta frame 1.8 “Proof of concept” project for NYS VESID.
• Consulting services in the area of Network operations and infrastructure for various local and national clients.
• Migration from Novell 3.5 to a Microsoft NT 4.0 environment.
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Blue Shield Of Northeastern New York Albany, NY 09/1996 – 06/1997 Systems Analyst / Network Server Technician
• Troubles shooting PC support Network and server hardware.
• Process Claims submission from BBS for physician.
• Create demographic reports for sales and marketing.
• Implemented NT network for COB application processing. Creative Manufacturing Technologies Inc. Queensbury, NY 12/ 1993 – 09/1996 Partner/ Microsoft Certified Systems Engineer
• Partner in small PC Value Added Reseller (VAR).
• Oversaw the Microsoft service and support side of the business.
• Oversaw the Certified Epson repair center within CMTI.
• Manufactured and sold custom PC’s & networks in regional markets. Crown Craft Inc. Calhoun, GA 07/1993 – 12/1993
Senior Systems Analyst / PC Coordinator Consultant
• Application programming support for RPG/400 and AS/400 CL languages.
• Backup support for AS/400 operations staff.
• Secondary support for Electronic Data Interchange (EDI) operations.
• PC coordinator for PC rollout to internal corporate departments and various retail locations. The Original Lincoln Logs Ltd., Chestertown, NY 06/1988 – 06/1993 Data Processing Manager
• Responsibilities included interaction at an executive level to meet corporate goals and objectives pertaining to management information systems, department management.
• Designed, development and implementation of hardware and software at both the PC and AS/400 level.
• Upgrade of IBM System 36.
• Designed and migrated IBM System/36 to IBM AS/400 platform.
• Migrated MAPICS to MAPICS/DB on new AS/400 platform.
• Implemented Office vision/400 companywide.
• Designed, developed and implemented Contract tracking database application for a 108 node dealer network at both the PC and AS/400 level.
• Management of all M.I.S. activities at both the corporate and regional level.
• Management of all corporate and regional telecommunications systems. Confidential Gregory C. Schwab
Education
Adirondack Community College, Glens Falls, NY 09/86 – 05/88
• AAS - Business Data Processing / Business Administration Technical Education
• ExacqVision Enterprise technical Certification
• MCSE 4.0, 2000
• MCSA 2003
• IBM AS/400 systems implementation, operations and CL programming.
• IBM AS/400 RPG/400 programming.
• MS NT Server design & implementation
• MS SQL 6.5 / 7.0 / 2000 / 2008 std. & MS Exchange 5.0 / 5.5 / 2010, 2013
• Track IT 4.5 – 6.0 enterprise Help Desk certified.
• Crystal Reports 7.2 – 8.5
• Citrix 1.8 & XP, ZEN APP & VDI
Other Training
• HIPPA compliance training.
• ISO 9001 & TS 16949 trained
• Office Kaizen trained.
Memberships
• Microsoft level “A” business partner
• Help Desk Institute (HDI) Hudson Valley Chapter.
• Intuit Track IT users group.
• MAPICS international users group.
Military
Oct 1979 to Oct 1984 U.S. Navy – Fast Attack Submarines
• Basic Electronics & Electricity Program.
• Sonar “A” school
• Submarine Qualified
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